Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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An enjoyable holiday overall, many thanks to the host staff for their hard work. I particularly liked the wake up delivery of a hot drink and the champagne and canapés. Areas for improvement include: * Dinner ran on quite late on most nights, often until after 10pm, often resulting in going to bed on a full stomach, despite starting around 20:00. It seemed that this could have been avoided with better organisation; dinner time is the same every day. * Wake up drinks were often tepid in the mornings and I suspect my tea wasn't made with boiling water. * Service at dinner and breakfast could be more attentive; at least one member of staff that has experience in the service industry would be helpful. We often had to ask for things which could have been spotted beforehand. * The wording online of what is somewhat ambiguous. Be careful with what people will expect based on the website. * The wine on offer was rather restricted in scope; the reds and whites are very similar. Other inclusive ski holidays have offers paired wines with the menu on each day, with more variety. * The chalet needs maintenance; lots of light bulbs need replacing and all the clocks have stopped.
We are sorry that some service and maintenance details were not as they should have been during your stay. This is very important to us, and we have spoken to those concerned. We are confident that these issues have now been addressed and thank you for brining them to our attention. Our apologies for having let you down. Pip Brockman. Operations Director.
Our first holiday with a 1 year old so we took advantage of the nanny service. From booking to the end of the holiday VIP were excellent. Before travelling we were asked what we would need, and took advantage of having formula, nappies and wipes available on arrival. We were also emailed information about our nanny a few weeks before the holiday. On arrival everything was set up and a box of toys provided. The nanny was great, filling our little girl's day with lots of activities like painting, soft play and trips to the farm. The chalet was everything we have come to expect of the high standard that VIP offers. The host was very welcoming and a fantastic cook, both for us and for our little one. He coped admirably with any quirky food preferences that we threw at him. Oh... and the skiing was great too.
I've stayed with several different chalet operators, but VIP are by far the best I've travelled and stayed with. All the extra little touches and the quality of the hosts in Chalet Chateau (Ali, Katy and Sammie) made this the best skiing accommodation I have experienced. Would definitely travel with VIP again. Any chance of any North American locations?
Our visit to Chalet Berger was faultless, our hosts exceeded every expectation and made us feel like royalty. The food was to die for and the cakes would have Paul and Mary spurting food innuendoes for hours. Every aspect of our stay was treated with the upmost importance and felt truly bespoke. Even without the fresh snow the holiday was one of the best we've ever had. Honestly do wish we could stay forever. Charlie and Jack really did make us feel like VIP's from start to finish!
fantastic holiday. Should have assisted more with where to meet for ski lessons etc... Friendly, hospitable chalet hosts.
Thanks to Mo and Hugo for looking after us all this week- they did a sterling job and we were superbly catered for. The wake-up drinks were a special treat! The chalet is conveniently situated and very comfortable. We had a wonderful ski holiday with VIP.