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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great Week in the Snow and Sun

    N GF 22 Feb 2025

    Stayed Feb 2025
    Bear lodge and the team were perfect hosts. Harry and Georgie looked after us so well particularly dealing with our daughter’s allergies. Also a lot of fun. Ski in and out is a massive plus for parents with primary school children
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  • Fabulous Family Fun Skiing and Apres-Ski

    Paul Birks 22 Feb 2025

    Stayed Feb 2025
    It’s been 10 years since we skied Les Arcs. Since then we have mainly skied int the 3-valleys and Val d’Isere. We had a big group of 17 people celebrating a 40th birthday and we all agreed Bear Lodge has been perfect in every way! The food, the chalet hosts, the accommodation, the facilities, the weather, skiing - and the pub quiz (we’re too modest to mention who won)! Many thanks - it’s been epic - and we hope to come back again and ski Les Arcs again in the future.
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  • Half term Feb 25 break

    David Kiashek 22 Feb 2025

    Stayed Feb 2025
    Transfer from Geneva and arrival at Bear Lodge was excellent. We were greeted by the VIP team who looked after us, brought our baggage to our rooms and couldn’t do enough to make us feel welcomed. Skis and lift passes were ready waiting for us. Special shout out to Angus and Tilly who looked after us in the dining room; always smiling and couldn’t do enough to help. The accommodation and food was also great. Arc 1950 had great snow and we enjoyed blue skies all week long. We would certainly consider returning next year.
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  • An amazing experience

    Poppy Flanagan 22 Feb 2025

    Stayed Feb 2025
    Our stay at the ski chalet was absolutely fantastic. The service was impeccable, with every detail thoughtfully taken care of. The chalet itself was cozy, well-equipped, and perfectly located for easy access to the slopes. The cooking was exceptional—delicious, hearty meals that kept us fueled for long days of skiing. A special mention goes to Gwen and Flynn who were incredibly helpful, friendly, and always on hand to ensure we had everything we needed. From start to finish, the experience was seamless, relaxing, and truly enjoyable. We couldn’t have asked for a better ski holiday—highly recommended!
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  • Excelllent

    Peter Freeman 22 Feb 2025

    Stayed Feb 2025
    Excellent
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  • Fantastic chalet and hosts

    Ottilie Kidson 22 Feb 2025

    Stayed Jan 2025
    It was a great week, amazing food, great team - Grace, Iona and Mia were flawless. The chalet and atmosphere there was too good I’m not sure what Morzine town even looks like! Favourite dish would have to be the pink pepper corn salmon followed closely by the steak, perfection!
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  • Perfect place for the family

    Jennifer McCune 21 Feb 2025

    Stayed Feb 2025
    VIP Ski were fantastic from start to finish. The set up of Bear Lodge is perfect for family groups regardless of age and skiing ability. The facilities and location meant those in our group who didn't want to ski all day had plenty of options to relax and explore. Before we even arrived they had called me to check details and ensure everything would be right in our chalet. This attention to detail carried on throughout the holiday from all staff in the resort. Our main chalet host Max was brilliant, with Dilly and Georgie who helped on different days being just as good and friendly. The birthday cake for my son that Max made for our arrival was a lovely touch, as was the card from Bear Cubs team. Katie in Bear Cubs, was great with my son. She gave us daily updates, and made sure he was entertained with a variety of different activities including sledging, swimming, snow painting and ball games in the sports hall. This might be the best ski holiday I have been on, and I will definitely look at returning.
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  • Another great week of family skiing with VIP

    Colin Blair 21 Feb 2025

    Stayed Feb 2025
    Overall another fantastic week of skiing with VIPski. We loved the chalet, particularly with the pool and sauna in the basement which was great to have onsite for all the family. We were very well looked after by the resort team from start to finish. We have a few observations that would make skiing trips with VIP: 1. Buy more fresh/local produce. The food was good but could be much improved with higher quality ingredients, particularly given the premium offering from VIP more generally. For example, having supermarket cheese in France seems a waste of the excellent local cheese that is available. 2. Chalet bedrooms are very warm overnight and it can be hard to get these down to a more comfortable sleeping temperature. I understand that new-build chalets will be built with a good heating system and well insulated to stay warm but it would be helpful if individual rooms could be made cooler (without having to leave the balcony door open all night). 3. Lastly, coach transfer times involved us hanging around for over an hour in both directions. I understand you can’t meet all the different flights individually but 2 of our group who arrived later in the day had a minivan waiting for them whereas 9 of us had to wait around earlier in the day. Given the overall premium service we are paying for it would be much better if large groups were able to have a dedicated transfer as part of the package. The coaches we had were far from full so didn’t seem necessary to group us all onto coaches that required a long wait.
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  • VIP never disappoints

    J F 19 Feb 2025

    Stayed Feb 2025
    Another awesome year from VIP. Excellent service from booking, chalet staff, resort management and even collection from the medical centre! Ash, Ned, Emily, Will, Iona & Alice seamlessly rotated to feed us like royals every night and still had a smile for breakfast in the mornings. What a wonderful holiday, thank you.
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  • Bear Lodge

    Mark Sandall Litherland Rollinson 19 Feb 2025

    Stayed Feb 2025
    We had the best skiing holiday for a very long time. Conditions made it as close to perfect as is possible, especially when the sun came out at the end of the week. The staff in the bear Lodge were fantastic, cheery, polite and helpful. The facilities are first class but we knew what to expect having stayed before. My two slight gripes would be, inside the wellness centre quiet time should become adult time. Quiet time was not policed and it would be easy to say only over 18s from 630pm. Secondly we deliberately booked a 2pm flight home to avoid at early transfer. Despite questioning it, we were put on a 7am transfer arriving at Geneva at 10 am. Too early to check our luggage in (Check in opens 3 hous before your flight, in our case 11am). We were in the airport for 5 hours, because our flight was delayed by an hour. Not the best way to finish a wonderful holiday. Particularly when we meet other guests from the Bear Lodge in the Bar who had caught a later transfer,
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