From start to finish we’ve had a wonderful experience with VIP. From Jess sorting out everything to book up in the first place (including ski school bookings and being on hand for all our questions), the ease of the system to arrange ski hire and lift passes in advance, to Cleodie checking in with us ahead of our stay, the concierge team going out their way and solving a ski school issue before we had even arrived…the list goes on! The chalet was ideal for our family, and Robbie and Kian were both fantastic hosts who really looked after us all! Robbie was so great with our kids and they all instantly warmed to, and gravitated to him. He indulged their constant chat, endless questions, and accommodated their food requests!! He really engaged with them and let them join in - even when they were getting in the way. It really made the holiday, having such a lovely host looking after us. Kian slotted in seamlessly when needed, and was also fab with the kids. Both prepared excellent food, too!! The team in the resort have all been so welcoming and kind - a real credit to the company - lovely personal touches, and nothing seemed too much to ask. Emma, Megan and Ollie were on hand to help with bookings and any questions we had, weather updates and messages to check in, and Joe kindly rescued us too with car seats and a detour for skis!!
Location was ideal, and the accommodation suited us perfectly. All in all it has been a brilliant first holiday with the company, and we are hopeful to be back with VIP again very soon. Thank you to everyone who made our holiday very special! If you are considering VIP for a family holiday we would highly recommend it!!