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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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This was our fourth time with VIP and our second time in Val d Isere. Unfortunately when we arrived at the chalet on Sunday it was freezing as the under floor heating had been turned off. This was brought to the attention of staff but took three days to address. There was also a problem with the general level of service our room was not cleaned for three days and basic facilities were not available. For the majority of the time the food was good however on three occasions food was served that was either raw or burnt. Overall the staff are very pleasant and I would have to say this is not typical of VIP. However on this occasion VIP's standards were allowed to drop which impacted on the level of service my party enjoyed as guests and took some of the enjoyment away from the holiday.
We are extremely sorry that a number of small but nonetheless important service details were not as they should have been during your stay. As you say, this is not typical of us, and we have spoken to those concerned. We are confident that these issues have now been addressed and thank you for brining them to our attention. Our apologies for having let you down on this occasion. Pip Brockman. Operations Director.
Our second holiday with VIP. Thanks to a recommendation form some guests last year we tried out St Anton, our first time skiing in Austria. The hotel and all of the staff were fantastic. The ski guiding days were good fun and a novelty for those who usually ski in France!! We were blessed with some lovely weather, good snow and sunshine. A belated thanks to all at The Hotel Montjola and also thanks to VIP for running a company where the staff are so very accommodating.
My son and I chose VIP again on the strength of a fantastic family holiday in Meribel (Chalet Brioche) in 2013. Our hosts Sophie and Andy were brilliant and we had a great time with all the other guests. Looking forward to the next visit in 2017.
We had a brilliant week staying in Aspen Lodge. Great location and spacious, comfortable apartment. We can't speak highly enough of our lovely chalet host, Jenny, as well as our fabulous nanny, Polly. Jenny was a wonderful host, great company and prepared delicious food and baking every day. Polly was absolutely amazing with the children - they had a ball! We think our children even preferred hanging out with Polly more than the skiing part of the holiday!! The reception/concierge area was a great addition to the accommodation, a place to get the newspapers, play pool, watch sport or have a drink. Concierge staff were very helpful with anything we required like booking tables for lunch/dinner. It was our first time in Aspen Lodge and we would definitely go back there. Thanks to everyone at VIP for making it such a fab week (and for the great snow!!)
The holiday was actually chosen and booked by my friends. I had heard of VIP Ski but did not know much. I was very impressed with the holiday. Flights were decent times. The Hotel Montjola is nicely appointed and the rooms a decent size. The staff are all very helpful and cheerful. The food was simply superb at every meal. The ski guiding service was an extra bonus. The hotel is a bit of an uphill walk from the centre of the town but they provide a regular bus service back and forth between 8am and 8pm and arrangements are made to leave you ski boots/skis etc in a shop in town so you don't have to cart them around at the end of your day. Thoroughly recommend.