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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Morzine group of 7

    Stephanie Calcott 01 Mar 2025

    Stayed Feb 2025
    Thank you so much to Matt, Millie, and Iona! We had such a good time and it was largely due to their hard work, amazing food, and willingness to help at every step. The chalet is perfectly located and made everything easy - from skiing to rentals to dinner out. Thank you again!
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  • The full package!

    Helen Williams 01 Mar 2025

    Stayed Feb 2025
    Great hotel with excellent amenities. Great location slope side. It was amazing not having to carry skis anywhere and also having the ski hire direct in the hotel. The hotel is clean and modern and service from all staff excellent. The pool and spa facilities are excellent. We would definitely book again.
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  • Bear Lodge Review

    Mark Gore 01 Mar 2025

    Stayed Feb 2025
    All of the staff were very helpful, polite and knowledgeable. The bags were taken to our rooms on arrival and to the coach on departure. The spa area is excellent and the food very good. Our waitress, Daisy made us feel very welcome and couldn't do enough for us. 10 out of 10. Well done Bear Lodge.
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  • Another great holiday

    Nick Tegg 01 Mar 2025

    Stayed Feb 2025
    Returned for the 3rd year and had a fantastic time, thank you. First class service from Matt and Marshall during our stay.
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  • The best team!

    Olivia Jane Francis 01 Mar 2025

    Stayed Feb 2025
    We have received the best food, company and service. I couldn’t fault anyone. They are a fabulous team and very friendly. They made a point of getting to know us. Paddys & Clarisas pancakes where 10/10. Jojo, chloe ect were the most friendly and fun girls and we all loved spending time with them all! Xxx
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  • Excellent Holiday

    Erik Calcott 01 Mar 2025

    Stayed Feb 2025
    Not only is the location in the most prime of spots, the VIP service people have been excellent. They have been more than attentive but not intrusive. They’ve all been professional and fun. Also, the food has been excellent, and the chalet is beyond compare. All this and some excellent skiing as well. I hope to be able to return soon. Great job everyone.
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  • Enjoyable holiday

    Pierre Vellin 01 Mar 2025

    Stayed Feb 2025
    Had a nice time. Location is fantastic with easy access to and from the resort. Food and people were wonderful. Downside was the wellbeing area. Partly our fault coming the week after halftime as there were still a lot of families and the pool not being managed had kids diving in the pool splashing about so didn’t use it again after that. House keeping was generally ok. One time when we came back from breakfast they were in the room and left when we arrived but didn’t come back afterwards. Also minor thing on wake up drinks not being cleared and having to go to communal toilets to get toilet roll when we were running low.
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  • Great week in Bear Lodge

    Judy Williams 01 Mar 2025

    Stayed Feb 2025
    We really enjoyed our week in Bear Lodge - our 1st time in Les Arcs 1950. The hotel is great, lovely rooms and amenities (sauna, steam room, jacuzzi, pool), all made even better by the fantastic team who looked after us well all week. Skiing has been wonderful, loved the ski in and out location and the pretty village. Food overall was good, chef catered better to our vegan preference as the week went by. Have to single out Daisy (our server) who was outstanding.
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  • My First ever Ski holiday

    Samuel Morris 01 Mar 2025

    Stayed Feb 2025
    First of all the location is impeccable, from the boot room you are onto a blue run, so nothing wrong about that. The boots that were fitted for me originally gave me horrible blisters on day 1 which I had to endure for the rest of the week. Facilities wise the place is clean, the wellness centre which comprises the pool, sauna, steam room and jacuzzi were fairly spacious and offered a nice relaxing time. The Bar however could be greatly improved! The design of the place is all wrong. Tvs in wierd places and the staff were quite rude. During a pub quiz I was ignored for an entire round when trying to order a drink. Prices for the area are fair and good choice of beer and options of drink. Our hosts Georgi and Harry were nice people and very polite. The food they cooked each night was nice and portion size was very good. For what they have to do they did an excellent job. I will say Georgi had a tougher time than harry definitely. The chalet was very nice to stay in, I will highlight this: the shower was perfect. The view was incredible. The tvs in each room were limited to certain issues. It was hard to cast too and difficult to attac HDMI cables. The cost was high but I don't regret it, great holiday and thank you Georgi and Harry for your hospitality!
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  • Great chalet even greater team!

    Rob Brannan 27 Feb 2025

    Stayed Feb 2025
    A friend and I booked a last minute short break with VIP having stayed in a chalet of theirs several years ago and they didn’t disappoint. Overall service from start to finish was very classy, in particular our chalet hosts Annie, Grace and Izzy were so courteous and polite and did a fantastic job to make us feel very welcome and deliver a true VIP service. Concierge service, wellness centre, pick ups and drop off and ski in/ski out were also real highlights. Only negative was the return transfer, specifically the second bus leg (first leg in minivan was totally fine). Second leg was on a cramped coach towing a luggage trailer, it was slow at over 4 hours transfer back to Geneva (total time from chalet) and the stop off point on the second leg was at a really terrible tourist office with a single very tired and dirty public toilet, come on VIP there must be better stop off options than this, don’t fall at the final hurdle!
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