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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great apart from one meal and the consequences

    Mark Dewdney 30 Mar 2015

    Stayed Mar 2015
    I had a great time generally. The manager and staff were great. There was one issue I need to bring up. On one day late last week I was served fish. I returned as was cold. It came back and had been reheated. I rejected it. I asked for a fresh serving. I got something again that looked liked it had been reheated but ate it. For the last few days of the Hol I was under the weather and did not have much food. Energy levels were low and I avoided eating out. The odd stomach cramp On the way back on Sunday I developed uncontrollable diarrhoea. This made the journey home a nightmare and there was an unfortunate incident at a train station. Now I would have expected a quicker reaction if it was the fish. However, I had nothing food wise apart from VIP provided after the fish. I had told Natalie the receptionist the morning after the fish my concerns. That evening the quality control in the kitchen went pear shaped. There were several other complaints from my table re the sweet - essentially an unbaked baked Alaska. To say the least I got pretty distressed yesterday and have not eaten anything since. A rather disgusting end to a great experience Mark
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  • Pain au Chocolate puds - For the kids

    Will B 30 Mar 2015

    Stayed Mar 2015
    Amazing day skiing after snowing all night and all day. Delicious breakfast served with a Skipton smile. Lemon crunch cake to die for. Rose a treat (even at altitude!). Children's food was fantastic and their pudding was not just for kids. Can't wait for supper which smells delicious. Will post more later.
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  • A fantastic time had by all

    James Cage 30 Mar 2015

    Stayed Mar 2015
    It was our second time to the Dakota lodge, and it was once again a great time was had by all. Our hosts, Adam and Kath were at tentative and friendly no matter what hour of the day, and nothing was ever too much for them. The chalet itself was well maintained, and nothing felt like it was done on a budget. One area to look at fo potential improvement was the return leg of our journey, from resort back to the uk. Upon arrival at Geneva airport, we arrived with what looked like every Vip coach from every resort at the same time. This made the check in queues very long and trying. The rather frustrating part of this however was when we reached the desk, no one in our party of 4 (2 couples) were able to sit anywhere near each other on the plane. After speaking with a few others, it turns out that we were not the only ones his happened to. Aer Lingus need to do better here. But his has not detracted from the wonderful time we all had once again.
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  • Fab hospitality Chalet Mont Fort

    Pete Archer 30 Mar 2015

    Stayed Mar 2015

    VIP Ski holiday Chalet Mont Fort is ideally situated 5 mins (uphill walk) from main Verbier Medran lifts & numerous bars/ restaurants. To be honest the hospitality & comfortable quality of the Chalet & eve meals/ wine resulted in our party of six only venturing to dine out one eve! The only criticism I can report was the so called "Austrian Twin" rooms which although nicely appointed & comfortable were in fact too small for separate twin beds! An Austrian Twin is in fact a wooden double bed with twin single mattresses which we found to be unsuitable for 2 adult males! The beds aside we all enjoyed a great week.

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  • Fab food, some fatugued staff

    Janet Roberts 30 Mar 2015

    Stayed Mar 2015
    Our first time traveling with children and we had all the facilities we could wish for. The chalet was in the perfect location (on piste) and perfectly set up for looking after children. The bedroom (lovely rooms) was a great size for both of us and a cot. The nursery and nannies on site just perfect and a short transfer made it manageable. The only downside to our holiday with our daughter was the chefs grasp of what was required for baby led weaning food. I think with the number of staff in the chalet and perhaps the end of the season kicking in, that our requirements were lost in communication somewhere. We got there in the end but it took constant repetition of what was required each day. The adult food was excellent and couldn't be faulted. Each meal tasted fantastic and was very fresh. We also ate in the chalet at lunch time and again had superb food. Many of the staff were superb during our stay, others less so. It appeared that some took real pride in their work and were there for the guests. It felt as though others were more interested in chatting over coffee or beer with each other and just getting through the end of the season. I am not sure that the manager had a good handle on co-coordinating everything during staff days off (eg. morning drinks were missed, tea was cold, coffee pots unfilled, tables randomly in the middle of the dining area) or of being particularly interested in anything other than the standard processes. There was just a bit of staff quality lacking, perhaps due to a manager that wasn't experienced enough or had had enough for the season?
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  • Guest Review

    John Arthur 30 Mar 2015

    Stayed Mar 2015

    Our recent stay at the Chalet hotel Montjola was excellent. It is well run with superb, accommodating staff who go out of their way to make things happen. Excellent food too. Great fun to meet the Telegraph reps and Graham Bell. The only reason we have not given 5 stars was the end of season snow conditions.

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  • Fantastic Return to Alpe d'Huez

    Graham McMahon 30 Mar 2015

    Stayed Mar 2015

    We have stayed in Alpe d'Huez before with VIP, but had not tried the Club Chalet. Going as a couple and sharing with 12 other people had an element of uncertainty but very quickly any fears we had evaporated. We had a great time in the company of some genuinely nice people. The atmosphere was very relaxed and we would not hesitate to book the Club chalet again. Our hosts, Alastair, Sammy and Katy were excellent. Very friendly, helpful and considerate people. We had a fantastic week and can't wait for next winter. Thank you to all the VIP staff (not forgetting Stu) and our fellow guests for a great week.

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  • Fabulous week with VIP and Telegraph Ski and Snowboard Mag

    Maxine Caswell 30 Mar 2015

    Stayed Mar 2015

    My friend and I had a great time in this VIP hotel, organised in combination with The Telegraph Ski and Snowboard Magazine. VIP staff were friendly and helpful, the rooms comfortable and clean. The food was fantastic, with lots of choice.

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  • Fantastic holiday

    Georgie Le Roux 30 Mar 2015

    Stayed Mar 2015
    Thank you so much for organising a fantastic holiday for me and my group. Everything was extremely easy and well organised from the flight straight to the chalet. Passes and skis were pre organised for us which made a great difference. The chalet was located in a great position and really lovely. Our chalet girl Lucy was great and cooked delicious meals for us throughout the week. I would definitely recommend to friends and will be booking again next year. Many thanks! Georgie.
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  • Guest Review

    marie k 30 Mar 2015

    Stayed Mar 2015
    Our recent and first VIP Ski holiday was very good. It was our first time staying in a chalet as we have always used hotels but as a party of 10 we all agreed it was a much better experience. The staff especially Kieran and Matt were excellent and nothing was too much trouble. The food was very enjoyable and the rooms clean and comfortable.
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