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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Anthony Rice 05 Apr 2015

    Stayed Mar 2015

    Fantastic stay. The staff were outstanding and the food was great. I would definitely come back. Thanks!

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  • Guest Review

    James Barnes 05 Apr 2015

    Stayed Mar 2015
    Very friendly chalet staff. Ros and Lee accommodated all our requests. Restaurant bookings etc. Food great. ( Puddings especially) shuttle service very good , accommodated all timings. (Helped carry skis off the slope.) The ergonomics of the main chalet dining and seating area might benefit from review.
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  • Great holiday

    Noirin Pantlin 05 Apr 2015

    Stayed Mar 2015
    Thank you to the team - Jermaine, Ruby, Kate and Matt - for an excellent time at chalet Pierre. Jermaine's cooking was amazing and evening meals were the highlight for me. You all took so much care and interest in the children too (all 9 of them!). Thank you for looking after us so well.
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  • Fabulous stay in the Refuge Darbay

    Rory Devlin 05 Apr 2015

    Stayed Mar 2015
    We have had a wonderful holiday at the Refuge Darbay. In terms of location it is hard to beat, being just a stones throw from Medran. We feel that VIP somewhat underplayed the comforts of the Refuge Darbay. In fact it perfectly suited our needs as a family with two small children and a grandmother. The whole VIP experience was fantastic, with every request and logistical challenge promptly looked after to make this a very easy and relaxing holiday. The menu for the week was thoughtfully prepared and included a creative and interesting range of dishes. Our greatest praise goes to our chalet host Liam. His hospitality and efforts were second to none and the whole family really enjoyed his company. We would definitely book the Refuge Darbay again!
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  • Lovely chalet , fantastic staff and excellent service

    Sally Ohlson 05 Apr 2015

    Stayed Mar 2015
    Bellacima Lodge is an extremely nice and comfortable chalet. Jill and Sophia made us very welcome and the food was excellent. They listened to our request for the food to be not too heavy (as we tend to enjoy rather large lunches!) and the evening meals were perfectly sized and delicious. They also were very good with the kids food and flexible about our fussy eaters. VIP were also very good in sorting out any minor issues we had during the holiday (there was a minor problem with our ski school booking) and booking restaurants for us - and I was extremely impressed about the level of service they provided when we had issues with our transfer. Overall a very good experience and we will be using VIP again!
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  • Guest Review

    Victoria Heath 05 Apr 2015

    Stayed Mar 2015
    Lovely lodge but in particular our chalet host, Jenny was amazing -delicious food and she was extremely kind and helpful. We thought the location of the lodge was great. There was less than expected in the way of in resort help - concierge service certainly didn't extend to offering lifts or pick-ups, at least to us - while we saw the van out on many occasions giving lifts to others and especially the VIP nannies.
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  • Chalet Muscat/Bellvarde Lodges

    Paul Flanagan 05 Apr 2015

    Stayed Mar 2015

    A good fun week hosted by Mo and Hugo with awesome snow only spoilt by very high winds. The chalet is in a great position with decent ski in and out and close enough to the centre of town for ease of access but far enough away for it to be nice and quiet. Our hosts were fantastic and looked after all our needs, decent tucker and flowing wine helps but at the core is Mo and Hugo watching out for us and weighting on us hand and foot.....literally ....Mo once took my wife's shoes off. I have been on many a chalet holiday and this team were the best. Cannot praise them enough. Great news for anyone else staying with them this season. Thanks gents.

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  • A fantastic holiday

    Nichola Sudweeks 05 Apr 2015

    Stayed Mar 2015
    Thanks very much for a fantastic holiday. Amelia our chalet host was exceptional. Nothing was ever too much trouble and her friendly warm approach made our stay all the better. Food was excellent and always tasty, white wine a good choice unfortunately the red wine was not great and it would be really nice if there were better wine glasses. Our nanny, Chloe was also excellent. She took great care of the boys and was exceptionally helpful in getting them ready for ski school and collecting them and sorting out all their ski gear. If you asked me to look for any fault or area of improvement in terms of the service we received from Amelia and Chloe, I could not find a thing, and normally that comes easily to me. It is likely that we will return to Le Plagne next year, and if so we would ask if Amelia and Chloe were available. This is an expensive holiday, and it is often the people that create the value, which they have done. Thank you for everything.
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  • Fantastic family fun

    Ashley Mackenzie 05 Apr 2015

    Stayed Mar 2015

    5 star chalet, 6 star cooking, 7 star service. Ollie and Rory could not have done more, thank you for a great holiday.

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  • Super accommodation in central location

    Sarah Thompson 05 Apr 2015

    Stayed Mar 2015
    Our week in Val d'isere was brilliant from start to finish. The VIP staff were helpful, friendly and professional. Our chalet host Jamie looked after us superbly helping to book restaurants for lunch and extra babysitting. He also secured us some great sledges for a wild afternoon on the sledge runs...as well as cooking us and the children some delicious meals. He went above and beyond helping to entertain the children...even giving some expert guidance on FIFA 14!! The snow was as amazing as ever in Val. Despite being a bit unlucky with the weather, we had a great holiday and will be back. The only negative point was the double bed was very uncomfortable and the only reason I can't give 5 stars!
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