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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Best family holiday

    Paul Desouza 09 Jan 2016

    Stayed Jan 2016
    We have had a wonderful family ski holiday in Val d'isere. The accommodation was excellent and surpassed our expectations. However, our holiday highlight was definitely our chalet host, Yas. She was very welcoming and very thoughtful towards our family throughout our stay and we loved her cooking. The kids loved chatting to her. We will miss her when we leave.
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  • Guest Review

    Jane/Pippa Clarke/Aslet 09 Jan 2016

    Stayed Jan 2016
    What a super week! Faultless service and customer help from the staff who have been consistently accommodating with endless willingness to asssit with an always happy and smiling approach. Excellent food and drink throughout the day from breakfast until late evening. A few things that deserve a special mention include Helen's creativity with her cheese art, charming Alastair (Spike/Bear Grylls) and his double shot lattes (a barista in the making), Pam and her towel swans (and the only person we know who wears heels in the snow), Kristen who is super efficient at keeping our glasses full (a.m. Nurofens are fundamental), affable George and his teddy bear beard who with a moment's notice will whistle any resident around the town in the van and not forgetting Lieutenant Laura who runs an exceptionally tight ship and her welcoming speech is not to be missed. She is to be commended for the atmosphere at Altitude which is making us all rebook for 2017. The team at Altitude may be young both in years and in early season but they are all utterly professional, enourmous fun and brilliant with our children. They all know that the little things matter and they understand what makes a great holiday. Well done team!!!!!
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  • Verbier first timer

    Peter Griffiths 09 Jan 2016

    Stayed Jan 2016
    The good: chalet host was amazing, as all vip ones seem to be! Food was very good, excellent company too. Chalet location, for Verbier, is great, but this is no ski in ski out resort. Recommendations and guidance all top notch from the whole vip team here. The not so good: bed is small and really too uncomfortable - sleeping on the floor was considered seriously as an alternative. The living space is a bit small for 6 people, not least of which only 5 seats! Out of control stuff: ski locker system is bizarre and time consuming. Weather Limited skiing especially for inexperienced skiers. Lots of commuting to get to a ski slope.
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  • Mountain Bliss

    The Charliers 09 Jan 2016

    Stayed Jan 2016
    Yet another fabulous ski holiday with VIP. Our chalet hosts Neil and Maddox were superb and nothing was too much trouble. They were adept at conjuring up culinary masterpieces each night and the afternoon tea was greatly appreciated after a hard day on the piste. Super Nanny Polly as ever was a big hit with the kids. Mountain Bliss!
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  • Holiday Review Jan 2016

    Jane and Pippa Clarke and Aslet family 09 Jan 2016

    Stayed Jan 2016
    What a super week! Faultless service and customer help from the staff who have been consistently accommodating with endless willingness to asssit with an always happy and smiling approach. Excellent food and drink throughout the day from breakfast until late evening. A few things that deserve a special mention include Helen's creativity with her cheese art, charming Alastair (Spike/Bear Grylls) and his double shot lattes (a barista in the making), Pam and her towel swans (and the only person we know who wears heels in the snow), Kristen who is super efficient at keeping our glasses full (a.m. Nurofens are fundamental), affable George and his teddy bear beard who with a moment's notice will whistle any resident around the town in the van and not forgetting Lieutenant Laura who runs an exceptionally tight ship and her welcoming speech is not to be missed. She is to be commended for the atmosphere at Altitude which is making us all rebook for 2017. The team at Altitude may be young both in years and in early season but they are all utterly professional, enourmous fun and brilliant with our children. They all know that the little things matter and they understand what makes a great holiday. Well done team!!!!!
    Read more…
  • Guest Review

    Robert Taylor 09 Jan 2016

    Stayed Jan 2016
    Very nice thank you good skiing
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  • First snow-skiing

    A L 09 Jan 2016

    Stayed Jan 2016
    Lovely hotel. Very professionally run. Clean. Very friendly and helpful staff. Shuttle service worked well during shuttle hours. Outside this I failed to contact to contact the driver on 2 occasions. He was stuck in traffic but I had no way of knowing that. Please consider fitting hands free in your vans so we at least know what is happening. The food was good and beautifully presented. However a bit rich for me. I would have preferred more salad and a fruit option for desert. The hot tub was great when I could get in it. It was usually full of young children! Finally the hotel especially the communal rooms were far too hot!
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  • Pleasant surprise

    Drazen Jaksic 09 Jan 2016

    Stayed Jan 2016
    First trip with VIP and was concerned about the 'chalet' experience but the staff and quality of food surpassed my expectations. In fact, food was, overall, very good and the young chalet team was cheerful, helpful and nothing was too much trouble. The added and unexpected bonus was the complementary choice of 'house wines' which were of decent quality and plentiful! The shuttle service to the town works very well, and it's staffed by very cheerful and polite drivers and usually it took no more than 5 or so minutes of waiting... We used the nanny service which meant that our daughter was picked up by the nanny every day from the ski school and then played with them, 'on demand' till 7 or 8 pm. Emily, our nanny was very flexible and accommodating and the kids loved playing with her. The kids ski school booked through VIP proved to be a bit of a challenge the first day as there were too many kids in the class (8) and we witnessed the instructor struggling to look after all the kids on the slopes. We spoke with the management and the following day the group was reduced to 5 kids which was much better. Overall, very pleasant experience and would certainly look to book through VIP again. And thank you to the chalet team for looking after us so well!
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  • Amazing location and amazing service

    Elsine Prins 09 Jan 2016

    Stayed Jan 2016
    We had the best of times with our two very little children in little Lumi. Hosting throughout the holidays was exceptional and so was our nanny. We never though we would be able to ski without any concerns about the kids but the care was beyond expectations. Everything was looked after. I can also highly recommend the chalet which was beautiful and in the very centre of town. Extremely convenient. One drawback was the amount of arranging up front but once we got there it was all worth it.
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  • Excellent again!

    Marie M 09 Jan 2016

    Stayed Jan 2016
    This is our second time to Altitude Lodge, it was excellent last time and even better this time. All the staff were very welcoming and accommodating. All he extra little touches like the swan towels, setting up our daughters teddies in a different position every day (reading a book to all the other teddies was a favourite), and all the diffrent chease board characters, really made the holiday special. A BIG thank you to all the staff, we will be back again.
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