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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • amazing week, thanks very much

    sean jones 24 Mar 2016

    Stayed Mar 2016
    staff were excellent, friendly and very accommodating the travel was well organised and comfortable food was great and plentiful special shout out to becca and charity for their hosting & cooking skills, olly for his help on the logistical side, and all the people in the concierge for keeping the beer & hot tub flowing!
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  • Good but could be better...

    R N 23 Mar 2016

    Stayed Mar 2016

    The positives. The staff were friendly, courteous and helpful both pre trip and on the holiday. The room was a good size and well appointed. The room, and hotel in general, were kept clean and tidy. The driver service worked well bar one evening. Dinner was generally good and wine decent. The negatives: The beds were hard and the pillows soft which meant a week of poor sleep. Little consideration was made for the dietary requirements of the pregnant members of our party which was disappointing given we advised on this in advance. Breakfast was poor quality and needs improving. Made use of the ski hosting but found it frustratingly stop start. The hot tub, while pleasant, was often full as it is too small for a hotel of this size. Overall it didn't match our prior experience of VIP chalets. I'm not sure i'd stay at the Montjola again. As for St Anton. Fantastic off piste and the apres is fun. Lech/Zurs are beautiful ski areas. However found the split up nature of the ski area frustrating for racking up serious piste mileage.

    We take all feedback very seriously and whilst I am pleased to hear that you enjoyed your holiday, I am sorry to hear we failed to meet your expectations in certain areas. I acknowledge the points you raised and am genuinely sorry that this spoilt your holiday. I do hope that the positive aspects of your holiday will encourage you to book with us again, and that we will have the opportunity to prove this is not typical of our service. Pip Brockman - Operations Director

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  • Fabulous

    Ruth Buckley 22 Mar 2016

    Stayed Mar 2016
    Just back from my second visit to Hotel Monjola and couldn't ask for a better holiday. The staff were brilliant, nothing was ever too much trouble and I'm already looking forward to returning.
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  • Graham Bell Ski week

    Neil Dixon 22 Mar 2016

    Stayed Mar 2016

    Second year in a row at the Montjola and another memorable holiday was had. Can't fault the quality of the hotel, service, food (and drink!)! The staff there are fabulous and do an excellent job! I will be booking the trip again for next year and can't wait to be back! Well done VIP Ski

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  • Fantastic

    Simon HJ 22 Mar 2016

    Stayed Mar 2016
    Where do I start the chalet location truly is a 2minute walk to the slopes ... And we'll the resort is perfect in every way plenty to do for the lone traveller as well as the family with little ones and if that's not enough the VIP staff are so welcoming to the guests from Kristin the VIP resort manager too Charlie & Louise who were the chalet hosts. I can't sing there praises enough they completely made me feel welcome from the moment I arrived to the moment I left.... A big thank you to Louise for those bacon sandwiches for the coach trip home perfect end to the week. As for the wine with dinner guys believe me no complaints there well done VIP from my booking to my vacation everything was what I expect.
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  • Blue Skies and Bubbles!

    X X 22 Mar 2016

    Stayed Mar 2016
    What a week! Right from the moment we arrived, all the girls were very welcoming and offering to help us with all our belongings. Afternoon tea was delicious after a long journey up the mountain. Blue skies every day was an absolute bonus to this gorgeous chalet. Beer on tap makes for lazy afternoons in the hot tub extremely enjoyable! Really nice to see everyone interacting with the guests, including the chefs who sometimes get forgotten in larger chalets. The three hosts, Alice, Liv and Bex were faultless and did everything they could to make our holiday special. Also really nice to have the chalet and resort manager make visits to ensure we were having a great time. Food also fabulous!! Diet begins today! I truly had the best holiday and cannot wait to come back!
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  • Got to mention Alice...

    Tim Sadler 21 Mar 2016

    Stayed Mar 2016
    Everything was great, but Alice was particularly so.
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  • Brilliant chalet experience

    Pia Michelsen 21 Mar 2016

    Stayed Mar 2016
    Can't fault our week in Morzine. Was very impressed with VIP-chalets from start to finish. Will definitely be using VIP for future holidays.
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  • Thanks for caring!

    T Meyer 21 Mar 2016

    Stayed Mar 2016
    The staff took great care of us, offer me a Gluten free option as I am allergic to wheat and help my other half with a low cholesterol diet. Thanks for your care, truly appreciated. We thoroughly enjoyed our time at the chalet and love the sunny slopes of Val D'Isere and Tigne... This site also has an excellent wellness centre with pool, steam room and sauna. Which we enjoy each day after skiing. Great holiday and we would happily recommend to others. Tracie and Andy
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  • Sophie is a superstar!

    Andrew Jones 21 Mar 2016

    Stayed Mar 2016
    One word Awesome! Why? Sophie! An exceptional young lady who delivered the most amazing customer experience. Her infectious enthusiasm resonated throughout the whole week for all of us. Never mind the great snow and blue skies, Sophie made the holiday.
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