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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • An amazing hotel to ourselves

    Emily Heron 18 Dec 2016

    Stayed Dec 2016
    Before cracking into this startling review I would like to wholeheartedly thank the staff and managers working for VIP in the Hotel Theodul for providing the two of us with such a splendid holiday in their opening week. The staff were both friendly and accommodating, this was their first week providing services to guests and I can say they were easily approachable, incredibly welcoming and seamlessly professional. Always on hand and happy to help, with any matter no matter how trivial or small, even if that was allowing us to decorate the lobby Christmas tree... apologies for anyone who thinks the decorations are a little one sided. The food was exceptional, much to our appreciation the head chef can accurately be described as a 'feeder'. He loves to showcase his culinary skills, showering us with incredible delectables and some indescribably delicious meals that always left us rolling for the door after the forth course, needless to say the website does not do justice to these Michelin star chefs, that always met returning compliments with a smile, a joke and more tasty delectables. The room was everything you can expect from an Austrian hotel chalet, it was quaint, clean, bright, warm with a modern ensuite and comfy bed. The room was checked, cleaned and freshened up daily and kept to a very high standard whilst remaining homely. The hotel itself is very modern and up to date whilst holding to traditional Austrian decor. Skiing in Lech has been enjoyable, without much snow early in the season, the snow cannons provide some skiing with a mix of powder and ice creating a limited number of runs for the experienced skier. Unfortunately, for the inexperienced skier or snowboarder, Lech is a hard place to learn, with a steep learning curve on the runs. This seems to be the case, more so earlier in the season, however, some of the nearby higher villages, like Zurs, are ideal for the learner and are only a free and short bus ride away. If you are into apres, Lech is pretty good if expensive for the after ski entertainment; alternatively the nearby town of St Anton has been recommended if you are looking to go heavy and a bit cheaper. For those not looking to ski or snowboard, there is a lot to see and do in the town and nearby towns. From riding the gondola up to mountain side restaurants, hiking between villages, sampling local cuisine or Christmas shopping. We were lucky enough to be around the week before Christmas which meant we got a glimpse of the Christmas market which is a great point to sample local delicacies or to merry up on some mulled whiskey or wine. Again we would like to thank everyone at the hotel Theodul for making our first big holiday and skiing trip a memorable and lovely experience.
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  • Exceptional week!

    Jagjit Marwaha 18 Dec 2016

    Stayed Dec 2016
    A great location with perfect snow for enthusiastic skiers. VIP offered a great deal for a week of skiing pre-Christmas. The quality of the facilities was very high for such a reasonable price. Our chalet host Amy was second to none. The catering, cleaning and organisation at the Lodge was outstanding, there were no causes for complaint. From beginning to end, VIP looked after our group in an exceptional manner. Transfer from the airport was stress free, we quickly felt at home and were supported and cared for throughout our stay. If I was looking for another skiing trip to Val d'Isére, I would certainly consider Aspin Lodge first.
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  • Farmhouse Specials

    Barry Saunders 18 Dec 2016

    Stayed Dec 2016
    Excellent attentive and gr at fun
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  • Superb chalet host made the holiday a huge success

    A R 18 Dec 2016

    Stayed Dec 2016

    Wonderful chalet host (rose) who was an excellent cook, very good company, attentive and helpful and kept the chalet really clean. Particularly good in respect of the children and cooking their meals (in the evening at a separate time from ours). For the start of the season this was particularly impressive. She even did some face painting for our 2 year old which was great!! Quality of the menu was very good, with well-chosen wines, terrific sauces (well done Rose) and a cheeseboard every night. Low season Nanny agency recommended by VIP - Little Chicks - was great. The logistics side of the resort could be improved.

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  • Fabulous December ski break in juniper

    Suha Auchi 18 Dec 2016

    Stayed Dec 2016

    As usual this was the best holiday we've had all year! Great food, amazing service and always friendly and helpful chalet hosts and staff! Owen was fantastic and our kids loved him. We've already booked to come back over Easter and next December too.

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  • Guest Review

    Lucinda Jones 18 Dec 2016

    Stayed Dec 2016
    Georgia and Emma were fantastic, great company and superb hosts to us all week. We wish them a great season and a very Happy Christmas. La Petit Ferme is another great VIP chalet, but lights need sorting, particularly down steep stairs at front door. Children loved mezzanine TV room.
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  • Exceptional

    E H 18 Dec 2016

    Stayed Dec 2016
    From the moment we walked in we have been treated like kings and queens...nothing is too much trouble in this establishment.
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  • Ski holiday

    Bruce Milligan 18 Dec 2016

    Stayed Dec 2016
    Superb - chalet hosts, food, skiing, weather. Kieran and Sam were charm personified. All the other boys & girls were extremely courteous and efficient.
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  • Top quality

    David Bushby 18 Dec 2016

    Stayed Dec 2016
    From excellent booking to last day skiing we are delighted with the service offered by VIP. The staff are well chosen and trained. Their polite efficient care for us is very welcome. We will return!
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  • Lovely staff

    Patricia Hill 18 Dec 2016

    Stayed Dec 2016
    Generally everything was fantastic! The CLUB team are absolutely adorable and can't do enough for you...only negative experience was the bellevarde spa treatment room was very cold but the massage was amazing, saying that the pool and sauna facilities were great! A big thank you to the chalet team, concierge and drivers for making it such a special week, we will definately be skiing VIP again!
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