Get in touch

Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

10431 - 10440 of 15888

View all

  • Great chalet in a very convenient position in Lech

    L M 28 Dec 2016

    Stayed Dec 2016
    We are a family of 5 (2 adults and 3 kids) and we had a fantastic time in Lech. We had a lovely newly refurbished room with a great view of the mountains. It was very comfortable, albeit at times it felt too hot with the heating. The food was generally of a high standard. The spa facilities were amazing. The staff were all very friendly and helpful. A big thank you to the nannies Abby and Meghan for entertaining our children so well.
    Read more…
  • The best VIP experience we've had

    Camilla Youde 27 Dec 2016

    Stayed Dec 2016

    The theodul is an absolute gem. Our room was large with beautiful views of the mountains. It was spotlessly clean and all very new and in great decorative order. Position in lech is perfect, the staff could not have been more friendly or helpful. All questions and requests were dealt with in an efficient and friendly way. The food was the best we have had in a VIP chalet and we have been to a lot! You would have been happy if it had been served to you in a top restaurant. The driver service was excellent, again nothing was too much trouble and always provided with a smile. The transfer from and to the airport was slick, and the coach clean and comfortable. The only slight issue was with the timing of Christmas dinner which was resolved. I just don't think the staff had thought it through and realised it was also our last day skiing. We will definitely be going back to the theodul. Value for money in lech is outstanding.

    Read more…
  • Fantastic Ski Week

    Cath Pearson 27 Dec 2016

    Stayed Dec 2016

    Fantastic week. All VIP Staff were charming and provided an excellent service. Our room was cleaned and beds made every day to a high standard Management team were very helpful and friendly and made every effort to provide a great holiday atmosphere. Rachael , Adam and Will The evening meals were outstanding. The bus drivers were great picking up and dropping off as various locations Ski Hosting was a highlight of the holiday with Roddy and Jack. Especially Jack who was a real gentleman to the less able ski group.

    Read more…
  • Guest Review

    Ben Lederman 27 Dec 2016

    Stayed Dec 2016
    V. nice time. The staff were particularly brilliant! Thanks.
    Read more…
  • Guest Review

    Chalet Mulberry 26 Dec 2016

    Stayed Dec 2016
    Ben and Josh were exceptional chalet hosts - the best we've had. We had a fantastic Christmas and the two lads couldn't do enough for us.
    Read more…
  • Guest Review

    Chalet Mulberry 26 Dec 2016

    Stayed Dec 2016
    Really great chalet hosts who ensured we had a great Christmas - thanks for a fab time
    Read more…
  • Loyal Customer

    Anthony Nartey 26 Dec 2016

    Stayed Dec 2016
    Great flight experience Great attentive staff in the chalet with James a stand out host. Concierge needed a bit of encouragement in managing requests and communicating effectively but become very efficient. Challenging food menu which improved greatly with the addition of more Salad and Veg and healthier breakfast
    Read more…
  • Guest Review

    Jess Cooling 26 Dec 2016

    Stayed Dec 2016
    Amazing week - the staff were so lovely and very attentive, very quick to help with everything, made up for the slightly poor weather! Would definitely come again!
    Read more…
  • Holiday with the Chalet Dream Team!

    Carol Cooling 26 Dec 2016

    Stayed Dec 2016
    Amazing! We couldn't have asked for better hosts, Ella, Sam and Helen are completely fabulous! They made the whole week perfect in every way and nothing was too much trouble. We can't wait to come back! Ella is a great sommelier (it's official!), Helen is the most amazing Chef and just the loveliest person, and Sam took all our teasing with great spirit. These guys were not just fantastic chalet staff, they were an integral part of the group from Day One and we recommend them as holiday companions to anyone. Thanks sooo much for a wonderful week, we really envy all your other guests for the rest of the season! Keep on doing what you're doing guys, you're BRILLIANT!!!!!
    Read more…
  • Christmas in the Alps

    Robert Kisby 26 Dec 2016

    Stayed Dec 2016
    We took over the chalet ,with three generations ranging from venerable to a one year old, for the Christmas period. Despite a lack of fresh snow, V.I.P., in the form of our two outstanding holiday hosts, Zoe and Andy, made it a memorable and unforgettable experience. Their attention to detail, their willingness to help us with any problem, no matter how trivial, certainly enhanced everyone's enjoyment. How they managed to serve such a sumptuous Christmas dinner on top of all their other work remains a mystery! Along with the splendid location of the chalet, everything we encountered would encourage us to use VIP in the future. Thank you for a wonderful holiday.
    Read more…

Newsletter sign up

Chat on WhatsApp