Hotel Theodul

Congratulations to all the Vip staff, Mr Graham Bell who is a true Gentleman and the Telegraph tean for a truly wonderful week. Every part of the week was delivered with a polished customer exparince in mind. An amazing exparince being able to ski with Mr Bell. I do hope it is posible to return next year. Altough, I do feel St Anton is a better location than Lech, and hope the Telegraph trip might return to St anton next year. Once again a Big thank you for a truly wonderful Trip. Best regards Robert & Edyta

The staff absolutely make thus holiday, nothing is too much for them, there is always someone available 24/7 , be it for information, service at the bar and out keeping the snow clear, 10 out of 10 for VIP ski recruitment The rooms are well appointed , U.K. TV and heating when you need it! The food is of a first class standard, every meal we had was without exception very good

This is the second time we have stayed at the Theodul. we like the size of the rooms and the refurb is a nice enhancement, plus theres the benefit of the spa and outside plunge pool.  Great staff, always keen to help. Only comment would be I felt the quality of the buffet breakfast and afternoon cakes wasn't as good as before.

Staff in hotel were second to none. Food was really lovely. Varied options each different night. Childcare was fabulous. Made our skiing more enjoyable to know our daughter was having fun and being well looked after. Heather's laid back but caring approach meant that our daughter felt comfortable with her from the moment they met. And the goodbye hug showed just how much of a bond they'd formed in one week together. My husband particularly enjoyed the Guiding by Sam and Dan. And one last thanks to Brodie for taking such good care of us during meal times.

Wonderful! Food staff and accommodation has been outstanding. Our second experience with VIP ski. And looking forward to more in the future!

Enjoyed great skiing and company all week. Conditions were excellent. Guiding with Libby was particularly good.  Also enjoyed the modern spa and the fresh towels supplied by Henry.

Nanny service What really made our holiday successful and enjoyable was knowing that our daughter Sofia was in great hands with Heather. Heather was fantastic in every way and a real asset to your company. My husband and I were able to spend quality time together, safe in the knowledge that Sofia was receiving the best quality care we could hope for. We really cant praise the service we received highly enough. Pre holiday We were called by the hotel prior to arriving to check over any requirements we had and also Heather called to ask about the care Sofia needed. We have been on a number of ski holidays and never had this service. This is excellent. Food Amazing food. Staff All the staff were friendly, helpful and knowledgable. We would like to particularly praise Felix, Jess, Jess and Olly.

Great location, great hotel, great skiing, great food and the staff made the holiday a 5 star experience.

We have had a brilliant holiday - lovely hotel, yummy food and great, helpful, friendly staff. For me, the star of the show was Emily, our brilliant nanny who made the holiday. Finn absolutely loved her and was so excited to see her every morning. Knowing we were leaving our 7 month old in such capable hands meant we had great days out on the mountain. She was reliable, professional and put a huge amount of effort into ensuring Finn had really lovely days. We will be back!

From the moment we arrived the VIP team could not have been more helpful. Because of the weather and we may not have made it up the mountain, a picnic was provided just in case on the coach - a very thoughtful gesture which set the bar for the whole week during which we enjoyed wonderful support, service and advice. It was so nice to be provided with early morning tea in a mug which set one up for the day. Kirsten and her team deserve special mention in that she battled away with far too much snow to provide access to the outdoor pool - much enjoyed, well done. The Stolz team at the ski hire shop especially Stefan could not have been more helpful and the quality of the equipment coupled with their advice was first class. Nothing was too much trouble. We shall certainly be recommending VIP to our friends

We've had the most fantastic week. Hotel staff have been dynamic and efficient. Food has been excellent - beautifully served and delicious. The early morning hot drink service was a real treat. The quiz was good fun, especially as we won! Tip top!!

Excellent

Friendly professional slick operation in a lovely hotel. Everyone has done all they can to make our holiday amazing. The childcare has been a joy - we have been rejected by our 4 year old for the nanny! Ski school was also fantastic. The little man was having far too much fun... We will be back!

Just returned with 4 fantastic families after a Christmas we will never forget thanks to the brilliant hospitality laid on by Sophie and her team in Hotel Theodul. All first time skiers, all first time visitors to Lech. We chose Lech as it ticked so many boxes. We chose Hotel Theodul as the reviews about how VIP SKI operate in general and specifically about how they value there team members were outstanding. Everything was perfect here; the food was all gourmet, the snow conditions perfect and the facilities at the hotel were all superb. We are already looking at doing it all again next year. Top Notch!

It's our second VIP Ski holiday and we enjoyed the hotel and service. Hosts Jess and Only were great! Sophie and Kristin were also accommodating when we had special requests like laundry and helpful when we needed some medical support. The rooms are cosy. The arrangement that they have with the ski rental team is also good. Food is excellent! Well curated menu through the week. Well done to the VIP Ski team. A bit about Lech for those who haven't been - It's a beautiful ski town. The hotel location isn't as close to the ski lifts and slopes as the previous chalet in La Plagne was. So it's not a ski-in, ski-out. But still convenient enough to walk through a very pretty town to the ski rental which is about 3-5 mins to the nearest lifts. Lech has very nice walking trails if you'd like to take a break from skiing. It was early in the season, but there was a fair bit of snow. Many of the slopes were open, so plenty of ski areas.

The staff looked after us from the very start. The best ski shop, a chef who could present wonderfully balance dishes across the culinary spectrum, cheerful and interested staff who smile when you bore them with your skiing experiences. Overall a lovely holiday and one to be repeated.

The staff at hotel Theodul went over and beyond their call of duty to make our ski vacation so very memorable. Their friendliness, care and eager to help with whatever we required was in the words of my 6 year old granddaughter "so cool". The dinners each night were gourmet and the rooms comfortable, clean and had incredible views of the mountains. We also enjoyed the ski guiding. Santa came and our little girls got a little gift - so thoughtful. Needless to say the Cocoa Club for them was wonderful as well. We will definitely be back - thanks VIP Ski for the nicest family ski holiday ever!

This is our first time with Ski VIP and we’ve been so impressed with how well we’ve been looked after. From the minute we arrived at the airport the staff were brilliant and everything run really slick during our transfer. On arrival at the hotel the staff again have been amazing and couldn’t do enough to help. The food was excellent and exceeded our expectations. The hotel was clean, comfortable and cosy and perfect for our ski experience. We would definitely return and will use VIP SKI on our next trip

Dear VIP team Thank you for a great holiday. It got off to a bad start as all our bags (family of 5) didn't make it onto the plane. However, the VIP team were great and really went out of their way to help us. The guiding with Eddie was fantastic. Heather was an incredible nanny, really appreciated how flexible she was was, and the kids absolutely loved her. She did so many interesting activities with the kids. All the staff were so helpful, at breakfast and dinner. Thank you again!

Lovely hotel. Extremely friendly staff. Excellent food. Great ski guiding. All in all, a fantastic week. Next time, please could you sort out a bit more sunshine? :-)

Extremely friendly team of people. Nothing was too much trouble for them and always on hand to make our stay as pleasurable as possible. The food was fantastic, the beds were comfy. Overall a great experience, we would definitely come back and also recommend to other people.

From start to finish, this holiday had it all. Lech is lovely, and is suited to many abilities. Having only 4 hours of indoor lessons under our belts, our family were tutored by the excellent Skischule-Lech, and by the final week we were mastering the blues and pushing a few reds. The staff throughout our stay in the hotel were fantastic. Despite being the end of season, they were attentive, very pleasant and keen to ensure our needs were met. The children were very well looked after as were ourselves. We left Lech with very fond memories!

This was one of the best skiing holidays we have had.... The staff, the accomodation,the quality of food...everything was of an exceptional standard. I must commend VIP on their recruitment policy. A great bunch of staff geared really to making the holiday for everyone a unique experience. Please continue to invest in these people, as they are the face of your organisation... It would be unfair of me to single out any one of the staff...From Euan and Lewis who ski guided, to Molly , Anna Adam ..Katie, Andy..A lovely bunch of staff !!! I hope your company goes from strength to strength as we will hope to return...and tell our friends ...Thank you !

Our 5th holiday with VIP and once again a fantastic week. We chose Lech to try somewhere different and weren't disappointed. The hotel is in a great position, and the staff were superb throughout. We've rarely had better service in a hotel and the extra touches like tea delivered to your room are great. Special thanks to Euan & Lewis for 3 days of excellent ski hosting and to Andy and Katie for their front of house service. Great snow conditions, great company and one of the best ski holidays we've ever had !

This was our second holiday with VIP this year and it was even better than the first (which we gave 5 stars ) . The staff make VIP a cut above every other company . Cate and Andy always welcomed us to breakfast and gave us ski run and restaurant tips for the days skiing . Anna was always on hand to offer gasps of delight as we recalled our runs on the slopes by most of all Euan and Lewis for their ski guiding , knowledge of the linked resorts and great choices for lunch stops . Absolutely fantastic , well done and thank you

Loved my week in Hotel Theodul. The atmosphere in the hotel was relaxed but still very professional and the staff were well trained and they appeared to take pride in their work. The food was delicious and choices always good. The spa was lovely but maybe consider also installing a hot tub, this would be the icing on the cake! Thanks for everything VIP Ski.

We have been so impressed with the service from VIP. All the staff have been amazing - nothing seems to be too much trouble - even with a few bizarre requests. Everything is made so easy - from the ski hire to feeding all the children. The location of hotel Theodul is great - very close. First rate holiday.

This was our first family skiing holiday and we weren't disappointed. From the moment we were met at Gatwick, we have been looked after with the upmost care and attention. Nothing is too much trouble for any of the staff at VIP Ski. We would highly recommend VIP ski to anyone looking for a little bit of luxury.

My husband & I went as retired skiers with our son & his family to see our grandsons ski, so cannot comment on some of the services. The service we got was fantastic from the welcome coach pick up to the final drop off. The food was excellent so my commendations to the chef, also the choice of wines was first class. The rooms were always cleaned perfectly thanks to Katie & Andie & Andie's management at meal times was ace. All the staff were very helpful in suggesting visits to places, bus stops, restaurants etc. In fact any advice we needed as non-skiers to enjoy our stay including restaurants in the mountains etc. was given readily & accurately making it a very memorable holiday . The fact that the weather was good & the skiing the best for 30 years also helped.

We've all had a great time. Food has been excellent. Wine just as good. Special mention must go to Andy and Katie who made us feel right at home from the outset and did it with a brilliant sense of humour. Others who deserve mention are Euan for his knowledge of the ski resort and runs, Laura and Pia who were great looking after our two kids and Chloe who was always there to assist. Only slight point would be some attention to the showers as we couldn't move the shower head up or down which wasn't too much of a problem but could be fixed.

We have had a great week in Lech. The staff at Hotel Theodul are very friendly and helpful, and the food was very good. Rooms were very clean and towels refreshed mid week. There is a nice family atmosphere in the hotel, and staff are happy to accommodate dietary requirements. The only drawbacks were occasionally at breakfast if anyone arrived later than 815ish, they sometimes had a long wait for their hot food, and at times, at the end of service, the smell of tobacco smoke from the kitchen could be smelt. Overall, however, this is a great place to stay, and we would happily come back here again.

We had a blast in Theodul, Lech with our two small children. Nothing was too much trouble for the VIP Ski staff in the hotel and everything done with a smile. Great food, especially breakfast. Towels a bit small! Easy to get on slopes but book early bird ski school or your kids won't start skiing till 10am. It snowed every day so the only thing we missed out on was the sun. Thank you for looking after us so well.

We booked the holiday a few days before we left, we had never been to Lech before or used VIP ski. It's been a really great holiday, masses to do ski wise and great service from start to finish. Everything very well organised and the staff have been very friendly and helpful at every moment. The food has also been a highlight, thanks to Mollie for being so friendly and attentive! We'll be back.

Our first time in Lech and with VIP and we would certainly do both again. Friendly staff, excellent food and good childcare options. Everything has been seemless. The hotel could do with a bit of modern styling and longer spa times.

A very happy week. We were looked after beautifully by your delightful staff (not in was ever too much). Room 7 was very comfortable with an excellent bathroom as well as room 6 and room 1, both with outstanding bathrooms. Mollie was exceptionally good and made us feel at home. We stayed with VIP last year in Meribel and were also well looked after and was a very good decision to come back.

From start to finish it was such a brilliant week skiing in the beautiful resort of lech. The Hotel was fantastic, staff were outstanding and nothing was too much trouble. Special mention to Mollie and Chloe in the restaurant and Eddie for the great ski guiding, also thank you to paddy and the rest of the kitchen team for excellent food throughout the week! Thank you to all the team at the hotel Theodul for making our holiday so memorable. We will be back next year for sure!

What a great week. VIP took care of all the normal niggles at the start of the week. Special thank you to Luke for helping my Dad in the boot room as this is a normal point of stress. As an ex seasonaire I recognise exceptional customer service when I see it, and you guys ticked every box. Special mention to Eddie for a cracking few days guiding. Even in bad visibility he really took great care with the group. Also thanks to Mollie in the restaurant. Always greeted with a smile at dinner. Also great to see Bernie out of the office talking to guests. Top manager and a very well organised week. Thank you to all VIP team, we will be back

What a fantastic week! From the moment we arrived we were so well looked after by all the staff at Hotel Theodul. They were very attentive. Professional and nothing was too much trouble , always pleasant and smiling. The food was superb. The rooms were very clean and the ski guiding was superb. Can't fault our holiday and would definitely return.

Having had a fantastic holiday in January we rebooked and brought our friends. We hoped that it would be as good again, and it has been. The staff have been excellent. Paddy once again has gone out of his way to make sure all the food was excellent and that the allergies my wife suffers from were catered for, in such a way she has had a wonderful time. Eddie and Luke were excellent guides and the team that served us and cleaned our rooms Mollie, Millie, Anna and Adam were just lovely. A special thank you to the back room team who we never see, but who make such a great contribution,. We can't wait for next year to return again. The team at Hotel Theodul really are first class.

First time in Austria and with VIP. Can definitely say we would want to repeat it. The chalet hosts were really friendly and always ready with ski or lunch time recommendations. At the same time they maintained a professional demeanour. The food and house wine were excellent and special mention should go to the chef who made heroic efforts to cope with our friends' difficult dietary requirements. Also our server Millie who took a lot of teasing in good part. Really enjoyed the ski guiding; despite difficult conditions Ed guided us around the local and not so local slopes.

Great variety of skiing in Lech, Zurs, Zug and Warth. Looked after by the fab VIP team in Hotel Theodul. Thanks to Lewis and Luke for guiding us around the slopes, Mollie, Chloe, Millie and all the other hosts for looking after our table and keeping us supplied with wine, Adam and Anna for cleaning our rooms, Paddy and his team for all the wonderful food. And finally, Jimmy for the fluffy dressing gowns. Hope to be back next year.

This was our second visit to Lech with VIP and while the hotel was much busier than last year the more informal chalet experience very much remained in evidence. The staff were helpful, friendly and good fun, and catered well to my husbands rather limited food habits. As I was unable to ski this year I made the most of the walking paths on the mountains and between Zürs, Zug, lech, Steubenbach and oberlech. The walks are beautiful and cater for all ages and abilities, but do check that they are open before you set out and that the piste basher has been out otherwise the walking can be a little hard going. We will definitely return to Lech in the future.

Great food and kind attention to food intolerances and allergies; pleasant and attentive staff; lovely rooms; spa area was luxurious; good ski guiding. Lech is a lovely resort and Hotel Theodul ideally situated.

This was our 2nd time at Hotel Theodul having been here last year. The hotel was up to its usual high standards and may even have been even better than last year. The staff are extremely friendly and helpful, rooms are very clean , food good and the house wine very presentable. Lech as a ski resort has many good runs, covers a vast area, certainly good for a week. There are good restaurants on the slopes. The only downside this year was the warm weather which meant the lower slopes were slushy, this was not all bad news as it meant there was more time spent in one of the bars at the bottom of the slope !!

What an incredible week! All staff have been exceptional, always making time for guests and meeting any extra requests with friendly smiles. The chefs have provided delicious food, great choices on the menu and accommodated kids meals also. And the childcare was amazing! We would definitely come back to Hotel Theodul. Thank you all.

Another very successful VIP holiday - this time in Lech. Usual high standard of accommodation/facilities and excellent logistical organisation in the UK. The thing that makes it stand out though is the staff - all were excellent from hotel rep to restaurant staff and great ski guide hosts. Thank you so much to all the Hotel Theodul team for making our holiday such a success. We would recommend VIP without hesitation.

This was our 6th VIP holiday, but our first to Lech. The hotel was cozy and had everything we could possibly wish for...especially the Wellness Area. The skiing was great, but as always it is the staff that make it an unbeatable holiday!! Thank you to the whole team for giving us another perfect week.

A warm welcome in the Austrian Alps from the moment we arrived. Fabulous support staff and amazing ski hosting. A fun and exhilarating week. Thank you.

The VIP experience starts when you enquirer about a ski holiday. The staff couldn't be better informed or more helpful. The whole process is quick and easy. Hire equipment and ski passes can be arranged when you book which simplifies the arrival process in Lech. Great hotel, very friendly and helpful staff and superb skiing. Hotel Theodul is a very nicely equipped and furnished hotel which has an excellent spar (2 x sauna, steam room, cold dip, hay room and relaxation area). The restaurant produces excellent food and the wine is included in the price of your holiday. Bargain! The ski area is extensive and caters for most levels. Be warned, there is little here for beginners and the blue run into Lech can be quite intimidating for the inexperienced. The staff offer a free guide service 3 times a week which is a great way to learn the pistes. Overall, highly recommended. I've been twice and will come again.

One of the best holidays I've had, such an amazing experience the staff were outstanding the food was incredible and I've never felt so welcome coming away somewhere. I would definitely recommend it to anyone looking to have brilliant holiday every need was catered for and I feel like I've really been given the VIP experience. Thank you so much to all the staff and I would love to come back to VIP again if everything permitting.

great time very efficient staff and friendly. rooms clean and tidy. A little to warm for sleeping. good food but could do will more veg on the plate. Teatime cakes were delicious. breakfast very good with lots of choice. The quiz night was fun and made the guests all talk and get to know one another. very helpful staff. Very pleased with the way you booked our holiday in the beginning and made it possible to fly home early. Thank you again, and of course we would book with VIP SKI again.

We had a fantastic time at the Hotel Theodul. We were looked after really well - the staff were very friendly, the food was fantastic and providing gluten free food for our daughters was no problem. We had two great days skiing with the ski guides. There was also a fun quiz evening! We would highly recommend it.

From start to finish we had a great time everything wa well organised, hotel was really clean. The staff were great and we would like to thank them all especially Essme, Anna, Adam and Chloe, all their hard work made our experience great. We would also like to thank the chefs for the great food and the duty drivers for the many taxi runs. This is our second holiday with VIP and we will be booking our third in the near future.

We had an amazing week with VIP at the Hotel Theodul in Lech! The hotel is very comfortable. Spacious well appointed rooms. A lovely spa and cosy restaurant. The food is of a high standard and the staff indulge your every whim! Nothing is too much trouble. Well done VIP! We will be back!

I want to thank all the team at Hotel Theodul for such a great holiday. The chalet hosts could not do enough for us and were extremely flexible and accommodating, no matter how challenging our demands - thank you!! The food was absolutely delicious, the best I have had by far in a chalet hotel. The service was amazing and meals were always served with a cheery smile. Special thanks to Gar and Adam who were both exceptional and a credit to VIP Ski. The hotel was very comfortable with good room sizes and facilities. Of note, is wonderful spa which was fabulous after a long day skiing. I would highly recommend!!

VIP staff were nothing short of brilliant. I don't want or like airs a graces, over fussing or promises can't keep.......there's none of that with the staff. But everyone was willing to help, polite, couldn't do enough to solve anything that needed doing, fixing or wanting. The staff are working hard, and they have the half term week coming up, gulp. The hotel is more than one needs. In good working order, and VIP have it ticking over well. Lech its self is typically pretty, and a lot more intimate. Unfortunately Lech it self, no matter how much I have to burn, is insanely over priced.....just the smallest thing in the shops is v v high....not so much food and supermarket. But this could not dent, only inhance what VIP does for one and making the whole holiday feel like good quality experience Thank you

We had a really enjoyable week,The hotel is very well placed. You can even ski almost back to it from one run. The staff are really friendly and helpful but maybe need a bit more training here and there. Food is no more than good and portions could be a little small. We were not convinced that beefburgers were the right sort of food to serve on one evening (but there were 2 other options, one being a veggie burger!). The music in the restaurant was a bit off putting from time to time. The wine was good but but it would have been nice to have been offered an Austrian wine as one of the inclusive options. They were available as paid for options. None of this impacted on our enjoyment of the week.

Dear Christopher. Your comments have been passed to the Hotel Manager so that they can take appropriate action. Thank you for taking the time to give us feedback; It is much appreciated and essential to help us improve the guest experience year on year. We very much hope you choose to travel with us again. VIP SKI

Could not fault my stay! The staff are so friendly and make you feel so at home. It's a sociable and happy hotel, often finding yourself talking to everyone about your day, the route you took skiing and the local delicious food (apple strudel) The food is amazing, cooked breakfast of your choice and 3 course dinner !! I would return to this hotel in a flash. Thank you for an amazing week, it went far too quickly

First time with VIP Ski and not disappointed. We were really impressed with the hotel ; the staff were excellent. Special mention for the ski guides who made our week. The overall organisation went like clockwork - we will definitely be back again. Martin & Julie

The hotel has a very good environment, very friendly staff and always clean and tidy. The room was very comfortable, especially the bed which was amazing. It was slightly too hot but opening the window sorted that out. Cleaned and tidied well every day, very hot and powerful shower and clean bathroom. The food was excellently cooked by Paddy! Great options with lots of variety. Breakfast also had good variety with hot and cold options. The coffee machine was a bit slow so could do with more caffetiere' s at breakfast. Unlimited wine with dinner was a bonus! Service was always very friendly, with the staff always willing to help where possible. Mollie always did everything that she could to ensure we had the best experience while staying at the hotel and generally all the staff were very helpful. The napkins and tabelcloths were always stain free and ironed perfectly, thanks Jimmy :) Overall a fantastic experience with VIP, fantastic skiing and a great week. Would definitely come again. Thank you. Nicole and Elliott :)

Great week with lovely friends , we are a party of 18 and have had a fantastic holiday . The staff have looked after us so well . They are all so friendly and can't help you enough . Special mention to Lewis and Ewan who were great ski guides . Also Adam who looked after us so well in the restaurant. We will definitely be back . Thanks to you all .

As a group of 16 we can be a handful but VIP staff at Hotel Theodul have coped extremely well! We were made to feel very welcome, all our anxious queries about sking and hire answered with patience and clear direction. Out first two days skiing in the sunshine were made easy in an area unfamiliar to us by our ski hosts Euan and Lewis. We split into two groups fast and medium fast and met up for drinks and lunch - both hosts were fabulous and showed us the better runs and restaurants on the mountain. Thank you both - it makes such a difference to have someone else interpret the map. Food - well again to feed so many guests such great, adventurous and tasty food - of which a choice made such a difference to us all, was admirable. I know how much hard work it is to work in a kitchen - thanks! Hosts serving dinner and breakfast - all very helpful especially Millie and Adam. I would suggest a few things that could make the staff's life a bit easier: Two coffee machines rather than one would help keep queues down and prevent frequent water refills A big bowl for the yogurts because they run out too quickly and the staff have to keep toppin up Towels changed three times a week Thanks everyone - great hotel and position. Linda

What a week! Despite various dramas and ailments throughout the week within our party, we had an amazing week. Hotel Theodul was comfortable and relaxed, Lech beautiful but the staff were the main reason we enjoyed it so much. The team looking after us were wonderful. Friendly, kind, patient and fun. The guides were fantastic, the food delicious and all the waiters superb. We all want to come back which is unusual for such a large party! Thank you VIP you obviously know how to pick a great team.

Cannot fault anything - Excellent super helpful staff, superb food, nothing too much trouble - superb all round.

Hotel Theodul, together with the great weather made for an excellent ski holiday. We couldn't fault any of the staff on their welcome which was just as warm even at the end of he week. The view from our room really was amazing and was in perfect condition when we arrived. It's very easy to get your skis and get up the mountain which is very important! Special thank you to Paddy the chef for his accommodation of my egg allergy, the food was fantastic with a huge variety. Anna, Adam and Mollie for cleaning our room beautifully throughout the week whilst we were skiing. Gar, Millie and Esme for their great service in the hotel which was funny and friendly at all times. To all the staff behind the scenes also thank you very much for a lovely holiday xx

Fantastic holiday made by a great team. Everyone worked incredibly hard to make sure our stay was 5*, from the food to the attentive service. The ski guiding was fantastic and our guide told us all the best runs and bars to eat and drink in. Had an amazing week and wouldn't hesitate to return.

Not sure how to start this but from the moment we were picked up from the airport to the end of the holiday, the staff were outstanding! we can't name all of them but Paddy and his team worked tirelessly in the kitchen and produced the most fantastic birthday suprise complete with a sparkler. The hosts are lovely and bring a great sense of humour to the table, Gar, Millie and Anna are just a few of the staff that make the VIP holiday experience that much more special. The week was very testing for the ski guides as it snowed heavily every day but they managed to make the most of it, well done Eddie and Lewis. And last but not least to the unsung hero Jimmy who makes it all happen behind the scene. Bernie and Luke were always on hand and only to happy to held. Well done the VIP team.

The Phillips family had a great holiday with special mentions to Luke Mitchell, Pia, Sarah, Esme, Bernie , paddy ,Ben ,Lewis, Elliot, Anna and Naomi (happy birthday, get better soon x) who made our stay Wonderful. Great deep cleaning from Gar, maybe even too clean. We can't wait to come back next year fun another magical week. And all the staff extremely helpful at all times with a great can do culture. Two thumbs up x

We have traveled with VIP a few times usually in Chalets so this was a different experience. We had a great time lead by Luke (who did a fine job of stopping the coach leaking in the extreme weather we had on arrival day!), Bernie and Hannah in the dining room. Accommodation was very social, well located and nice spa and food was pretty good.

We have just returned from a fantastic few days in beautiful Lech at the hotel Theodul. VIP Ski staff were great from the very start ensuring our stay was perfect, from the transfer, the comfortable rooms and very friendly and professional hosts. The Food was lovely with the extra touch from chef Patrick who accommodated our vegetarian family making special favourite meals for our children! We made some lovely friends in a relaxed family environment making good memories for our family. We couldn’t fault the whole experience with your team in Lech and will definitely be returning!

Pleasant holiday but aspects of hotel service could be improved, including: 1) one slow coffee machine at breakfast makes for queues 2) cooking below par 3) room cleaning cursory. A glass dirtied on the first day was left every day

Thank you for your feedback Jan. I have passed your comments onto our resort team who will ensure the issues raised are addressed immediately. Kat Jolly - Austrian Area Manager

Was really pleased that VIP Ski offered a 4 night break over this period. It was exactly what we wanted. Fab staff, extremely helpful, nothing too much trouble.

Fabulous break made perfect by such a great hotel with staff that have been outstanding . Food was amazing, service always with a smile and all the staff are friendly, helpful and couldn't do more. Luke and Gar were very helpful providing ski tips for us. Would definitely recommend this hotel and hopefully be returning at some time . Also lovely spa facilities.

From the start of this holiday when I started to research it (at the very last minute) until we departed, the VIP staff in UK and in the resort have been amazing - really helpful and very professional. Hotel Theodul is great, in a superb location and is a gem. Our room was immaculate and the best we've had over many ski trips. The staff are very attentive and sincere and engaging. This despite the fact that we were in the resort for only a short break just after the New Year and after what must have been three very busy weeks for the staff who had just finished with both Christmas and the New Year. Most important, our 7 year old was in heaven both with having other children in hotel and with the skiing that is really excellent. The food is delicious too and with well selected wines. VIP is just that and I will recommend it to everyone and definitely look forward to a future ski trip with them.

Chalet clean and tidy., lovely food. Having skied for many years, we have never experienced such amazing staff. Everyone has been amazing and made it one of the best holidays we have ever had. Cannot praise them enough, thank you Special thanks to;: Gar who looked after us superbly every night Adam who went out of his way to offer us suggestions on what to do when weather was miserable Esmie such a happy lovely girl. Always happy to help Mollie again, such a great personality. Always smiling and ready to help. Freddie. What a fab manager Bernie, nothing is too much trouble Millie. Lovely and friendly Finally Eddie our amazing fun guide - thank you for a great week ski guiding !!!

We have thorouhly enjoyed our holiday. The hotel and staff were excellent. Eddie was a great guide and looked after us well.

Truly fantastic time, thank you VIP. Loved the hotel Theodul. Nanny Jo was outstanding and far exceeded expectations, she made the holiday. Staff all faultless. All so flexible. Kids loved playroom and cocoa club in the evening for the younger ones. Food delicious. Lech is a magical winter wonderland. Snow conditions exceptional. Thank you

Perfect ski holiday for me and my 2 adult sons who are all excellent skiiers

We travelled to Hotel Theodul as a family of 4 with a 22 month old and a 4 year old. We stayed in a family room which was comfortable and a good separate sleeping area for the children. We utilised the nanny service which we shared with another family friend and the Theodul kids club for our eldest's ski school pick up. We were pleased we did the 10-3pm ski school for our 4 year old and he really enjoyed this and progressed throughout the week. Given the spring snow conditions an improvement would be for the kids club to offer a ski school drop off in the mornings to help parents get the earlier lifts out to maximise on morning skiing but we did pay extra for this one morning and I appreciate that it is also nice for parents to do the drop off. Maybe it should be an optional extra. The ski school drop off on day one was a bit hectic but I guess it is always like that when lots of children involved! Nanny service was excellent and very flexible from day to day. Hotel worked well for children and our baby monitor reached fine from the room to the restaurant in the evenings. Kids tea was hectic (!) but a great choice of food for the children and good portions. All the staff were very friendly and helpful. Spa area was a great luxury at the end of the day but we would suggest removing a few day beds and adding a hot tub! Lech is a charming village and seemed to avoid the school holiday queues as the slopes were generally quiet with no lift queues. Plenty of slopeside restaurant choices. We would definitely look to return here or with VIP to another resort.

We had a brilliant week at Theodul in Lech, and really enjoyed our first family ski holiday. The chalet is lovely and everyone who works there is very friendly and helpful. The food was fantastic; a special thank you to the chef for carefully preparing egg & nut free meals and afternoon tea treats for our allergic son. Ski and boot hire arranged before we arrived through Strolz was a great set up right next to the slopes. Megan, one of the chalet nannies, was so lovely and our 4 1/2 year old really enjoyed playing with her in the afternoons. We did have an issue on the first morning of ski school - drop off was so chaotic, and our 4 1/2 year old was very upset going on the bus and wasn't able to carry his skis to keep up with the others. The group was large (10 children) and we were told there were usually additional ski school staff to help the younger ones, however, they were understaffed that day. We were called to go and see our youngest after less than an hour - not a great start! We spoke to Bernie in the chalet about it, and VIP arranged for Megan to accompany the 4 year olds in our group to ski school the next day. This made a huge difference. Bernie also spoke to the ski school, who then had an extra person to help the children on the bus and on the nursery slope for the rest of the week. After that our boys loved ski school and can't wait to go back. Spa area was lovely and relaxing, but it would be even better with a hot tub or pool. Overall, a big thanks to the chalet team for a great week in Lech.

We have had an awesome time in Lech, and been extremely well looked after by the VIP staff here at hotel Theodul. This was our first holiday skiing altogether as a family, and the experience is certainly one we very much hope to repeat. From the smooth flight and transfer to the very comfortable hotel (adjoining/ interconnecting rooms); outstanding ski-hire recommendation; enthusiastic ski-school staff; large ski areas; varied and interesting food at the hotel; this has been an experience we won't forget. Our sincere thanks to all at VIP.

Very enjoyable VIP experience in Lech from the warm welcome on arrival to the luggage being taken from the rooms on departure everything was handled in an effortless and cheerful manner. Credit to everyone working there. The breakfast and dinner options were great and with a high quality main course each evening a highlight. The hotel was also very family friendly and a big thank you to Megan for a very reassuring childcare service. Looking forward to something similar next year!

We were very pleasantly surprised at the service and attention to detail from all the staff. Nothing was too much trouble. The food was excellent, the hotel comfortable and clean. It was the first time we had used VIP, we usually do everything independently. It was good value for money and we felt relaxed and looked after.

I have had a wonderful week. Hotel very comfortable and staff extremely friendly and helpful. Food was delicious many thanks to Luke the chef. A really comfortable place to stay with a wonderfully relaxed atmosphere. I would definitely recommend it to others and will certainly be returning.

We booked our holiday through ski solutions who were not wrong when recommending VIP as an excellent company. The chalet was perfect for our three generation party. The staff were exceptional , friendly, efficient and always pleased to help. The food was the best we have ever had on a skiing holiday with a varied menu beautifully presented. The same care and attention to detail was evident in the children's meals. Lech is a beautiful resort with a huge range of skiing available. The hotel is well placed for access to lifts and the ski school can be recommended. Great holiday, thank you VIP ,

Another fantastic VIP experience. Amazing food. Really friendly helpful chalet staff, especially Shoban, Portia and Becky. Also great guiding by Ros. Another great holiday in the spring sunshine.

We've had a lovely stay. The skiing has been great, the kids have been looked after, the food great and accommodation and service has been good. Thoroughly enjoyable! The ski hosting is a great opportunity to meet people in the hotel and introduce you to the area! Loved it! If I had one comment it would be the dust bunnies under benches and beds (we did some yoga stretching in the mornings!) were there on arrival and not cleared out during the holiday. The towels and pillows are also both a bit under par. However, these are minor things - the standard of accommodation and service are generally impeccable and the staff are lovely. Keep up the good work!

Staff very friendly, nothing too much trouble. Food excellent. Good ski hosting. Very comfortable rooms.

V. Good Staff were outstanding and were able to fulfil any odd wishes we wanted Simon in particular was very helpful! Rooms were comfy and clean and well laundered Ski guiding was exactly what was required Ross and Luke were both good Food was outstanding and top tier. Selection was good Atmosphere nice Breakfasts could have been more varied. Missed not having a swimming pool...

Excellent position to the lifts and the facilities of the hotel are second to none. Very professional and friendly staff. Staff team could relax a little more. They are very good at their roles especially Tom restaurant manager who doesn't miss a thing. The food is very well presented and delicious. The wine kept flowing and nothing was too much trouble. This is our second time with VIP and they are the best we have experienced in our 20 years of skiing. Well done guys we really appreciate all your hard work.

Beautiful resort, great hotel with best staff and support we have experienced in a number of years of skiing, especially the guiding led by Ross & Luke. Thanks for fantastic holiday.

From the minute that we arrived at the quiet airport of Friedrichshafen, we were beautifully looked after..fresh fruit basket, water and a snack on the coach, which was but a few steps away from the entrance. The hotel was beautiful, and the wellness centre so realxing after a day on the slopes....especially the hay room. The team organised our ski hire and we were able to leave skis and boots at Stroltz hire shop each day, meaning that the short ( 3 min) walk back to the hotel was done in comfort. Three days' ski guiding were included in the package, and we took advantage of the first 2... a nice way to meet fellow guests and to get to know a new resort. Richard and Ross were most helpful, organising lunch stops, and showing us a lot of runs. Food and service were of the highest quality, and the wine flowed at the table. I would recommend VIP ski to anyone.. there was a 4 month old baby who had her own lovely Nanny, and the whole family seemed to relax and enjoy their week.

Very helpful and pleasant staff. Good quality food. Hotel well located for local amenities and the bus to zurs. Children's facilities are basic but Abby the nanny was a hit with our children. Easy transfer from freidrichshafen.

This is our third VIP holiday and it just gets better and better. The hotel in Lech is beautiful - staff are wonderful and the food exquisite. We are Austrian ski converts! Special thanks to Pia, our baby girl's first ever nanny, who took such care to make each day fun for her and kept us worry-free - we can't recommend her highly enough. Thinking about skiing in Italy next year so hoping you add some properties there - we only want to use VIP!

Came to hotel Theodul earlier in season and it was great. Came back again with more family. Food superb, some of the best in 30yrs of ski holidays. Service excellent (Tom, Hannah, Harry, Portia Simon Luke and Deena). One member of party had skiing accident and needed operation. Staff, in particular Sion, could not have been more helpful. Ski guiding from Rich and Ross excellent. Would thoroughly recommend and would certainly come again.

Taking a ski break with my sister annually has become a tradition - having stayed in St Anton in the past and used the mountains in Lech for better conditions it was more logical to stay locally instead of the journey across each day. From the start the website and booking process is nice and simple with no hidden costs found by many other companies. Scheduled BA flights made the airport experience a dream, lucky enough to also get extra leg room on the plane and we departed early a true VIP start to the holiday. Being welcomed at the airport and guided to the transfer bus the VIP experience continued. All bags were tagged so they could be delivered safely to our room. During the transfer, ski hire, lift passes and evening meal selection were sorted efficiently by Ross and Richard, a lovely welcome to the holiday and had an answer to everyone's questions. Having chocolate and a bottle of water on each seat on the bus was a nice touch. We were welcomed by Siobhan and Sion (Manager and assistant manager) both friendly and exceptionally enthusiastic, we were then welcomed for afternoon tea while bags were being placed at rooms. A quick welcome chat perfect in length for introductions and general info so not to be tiresome. The room was wonderfully made up, very clean, a plethora of toiletries and plenty of storage for clothes which is always a bonus. Comfy robes and importantly lovely soft towels for post ski relaxation. We were given plenty of time to relax before the evening champagne reception, where surprisingly there wasn't any selling of excursions or products etc and the supply of champagne felt endless all followed by a lovely evening meal. The hotel uses the newest Strolz Ski hire centre, with obvious discounted rates and staff from the hotel are there to ensure the fitting process was done as painlessly as possible. All the meals throughout our stay have been amazing. The standard of food rivals many high end restaurants. The Roasted chicken supreme with sage jus was outstanding and not to be missed if it's on a menu option. A cooked breakfast and continental breakfast were more than sufficient for energy for the slopes and the coffee was amazing. Service during the week was flawless and the staff are more than friendly, nothing being too much trouble and all exceptionally knowledgable, Poppy, Deena ('Bolton'), Becky and Portia, Hannah were all lovely, great sense of humour and more than accommodating and are all more than happy to hold conversation, special thanks to Simon for his patience going through the wide selection of brandy / whisky available for a nightcap. The experience has been amazing, so much so we are thinking of returning in a couple of months time bringing along both our respective partners.

As always, the collection at the airport, the transfers, the organisation, the staff, the food etc. were excellent. It’s nice to see VIP working in a hotel environment, and still able to keep it personal (although I must say we both do prefer chalet to hotel, however that’s our own personal preference). I wanted to make particular mention of how lovely it was to see some familiar faces, and to see their progression with VIP over the years. It was lovely to see both Chris and Bernie again, both of whom are doing a splendid job in their new roles! We also met Hannah, who always had a smile for us, and whose service in the restaurant was exceptional, and she deserves a special mention. Finally, Sion also deserves a mention, as he went above and beyond to ensure we felt at home. He went the extra mile for us (checking doctor availability, learning our names (appreciate with a full hotel week to week, this cannot be easy), and helping with the pillow situation). On a final note, I would like to say the pillows in the hotel weren’t great, and unfortunately, we weren’t able to get decent non-feather pillows for the duration of our stay. It’s my only negative feedback, and I would suggest you invest in some. Thanks, and all the best for the rest of the season.

Our holiday exceeded our expectations in every way.. Pia was a brilliant nanny Harry was an exceptional bar person, as was Portia.. I would like to thank everyone in the kitchen, especially Patrick and his team.. They should all get a mention but I don't know their names ! Hannah was superb too. A special thank you to Ross, Tom and Luke.. And a BIG thank you to all those behind the scenes... We will defiantly come again.. THANK YOU ...

-great ski guiding with Richard, we had lots of fun! - warm welcome from Sion - Hannah and Portia were really helpful and kind - Harry very helpful and accommodating - Ross- made great cocktails - Siobhan- organised everyone very well! Lovely skiing, beautiful town and amazing food! Thank you to the chefs (we don't know their names) and the drivers, they were all amazing!

Our first experience of VIP was excellent, particularly of note were the competent ski guiding we did with Luke and Richard, and the first class ski rental and storage facilities recommended by VIP in the village. The hotel itself was finished to a very high standard, with even our "small" room being of ample size. The hosting staff were friendly and efficient, with our breakfasts, afternoon teas and dinners being ably served up by Portia, Poppy, Harry and Hannah. It was a pleasure to chat to chef Patrick on our last day - it would have been nice to meet the kitchen staff during the week, their food and presentation were excellent.

Having skied in Lech during a VIP Ski holiday in St Anton in 2015, our party of four were looking forward to a smaller resort & a more peaceful experience. Lech certainly didn't disappoint.. The Theodul is a very comfortable, well equipped & charming hotel, made special by the "nothings too much trouble" attitude of the staff & team. From the call to ensure everything was ready for us that we received the day before departure (thanks Sion) to Patrick carrying my wife's ski boots to the hire shop, everything ran like clockwork. The food was plentiful & delicious, Siobhan produced an amazing Carrot Cake, Harry's attentive service & polite humour was delightful, & Bernie's considerate driving was a pleasure. The chefs, although seldom seen, performed some minor miracles in the kitchen & Hannah topped off the package with her perfect service. The whole team, too numerous to mention, performed brilliantly, for which we are very grateful. Yes, it's has to be said that Stroltz have a monopoly on hire prices, & the resort could be called "expensive", however, the quality we experienced was excellent. You knew what the prices would be from the moment you saw the Strolz building & its chandeliers in the hire shop.! We deserve nothing less, so even that was OK... Thanks VIP for a great week. Some sun, some snow, some rain, but a pleasure that topped our excellent experience in St Anton in 2015. We'll be.back.!

Having travelled with VIP ten times over recent years, expectations of VIP holidays are very high due to their outstanding past performance. Hotel Theodul has all the basics in place but there is a missing link in delivery that just does not quite deliver. Brilliant start with unscheduled buffet lunch provided on arrival. Arrangments for ski rental and storage are quite exceptionally good, although expensive. Thereafter, whilst the basics were delivered, expectations fell short. The senior management were largely invisible, which may have contributed to the staff being helpful but directionless. The food was acceptable but no memorable meals. Inexperienced chalet hosts have, in the past, delivered meals as good as the qualified chefs. Wine provided was ok but no more. The change of the Theodul from an hotel to a chalet hotel does not seem to have been made. Overall, this was a good offering but short of what one has come to expect of VIP.

Our first impression of this gem of a hotel within the glamorous ski resort of Lech was one of excitement. Having spent a number of years skiing in France and staying in Self catering apartments, we were about too experience a real treat! The attention to detail, the exceptional choice of food and wine was simply....."fine dining". VIP have obviously recruited the best, as the staff were very attentive and were always available for anything you may need. The Ski hosting with Luke was a real bonus, who was able to show us all the local hotspots and best places to catch the Sun while having lunch. Hotel Theodul was ideally placed in the small town and is at the hub of the ski Arlberg region, which has some of the best facilities in Europe. We would definitely love to return but, now we have found VIP Ski we are excited to see what other gems they are offering! But this will take some beating!

Just returned from a fantastic holiday in Lech staying at the Hotel Theodul. First time we have used VIP ski and will definitely recommend them to family and friends. Staff were very friendly and helpful. Food was amazing. Lovely spa. Little things like unloading bags from the coach and leaving them outside your room make all the difference!! Well done VIP ski. Great holiday.

Comfortable hotel with good food, friendly helpful staff, short walk to ski lifts or staff will drive you to and from lifts .Excellent ski hosts.Plenty of skiing.Transfer to Friedrichshafen airlines relatively short with some good scenery on the way.I would recommend.

Just returned from a fantastic week in Lech with VIP - everything from the word go was superb! Having previously travelled with the likes of Crystal Ski we expected a scrum on arrival at the airport, however Friedrichshafen is a quiet and well organised airport and we quickly had our bags and were on our way - it was a real shock for me as it was so stress free! Short transfer to Lech and the hotel was very well situated and organised. Food fantastic all week, great VIP staff across the board, nothing was too much trouble. Ski hosting was a great way to get to know your way around the mountain and to get to know the other guests. Bar area in the Hotel Theodul was ideal for apres-ski beers and meeting other guests in the evening to discuss the day's skiing. My only minor (constuctive!) critisism was that the Apple Strudel should be more authentically Austrian! I was expecting 'proper' apple strudel being in Austria and was a little disappointed to have a deconstructed version served up. The food throughout the week was absolutely A1, this is just a personal preference!

Very lucky with the weather - snow then sunshine. Apart from that super hotel, staff and servive from VIP

We have just returned from an absolutely Fantastic trip to Lech where every one of the staff worked so hard at making the week wonderful for us. Nothing was too much bother. The HotelTheodul was of an excellent standard for decor, cleanliness and was very well set out. The Spa facilities were wonderful and the facilities for massage well appreciated. The food was outstanding and varied with much thought about textures, tastes and colours. The canapés and after dinner cheese was a bonus for those with a large appetite. The wine selection was good and plentiful. The ski guides all did an excellent job in taking care of us around the pistes often in poor visibility and deep snow. Our hearty thanks to all the staff. We will definitely recommend VIP ski to others and shall return hopefully this season

Everything about this ski week was excellent. I had years ago been with VIP-SKI and remember how good the service was then, but I never expected it to exceed my previous experience, but it did just that. The staff team were exceptional. Do not hesitate in booking a trip here with VIP. Thanks.

This is my first trip with VIPChalets. The Hotel Theodul is a former Austrian family hotel now being run by a UK chalet company. The hotel is very warm and spacious. Great bar / sitting area to have tea, pre dinner drink or post dinner cheese and biscuits. Spa area in the basement with hot sauna, steam room and other welcome treatment areas to chill in at the end of the day. Large ski room accessed from outside by ski pass. Hotel is about 400 to 600 yards from nearest ski chairs / gondolas. Free transport available from hotel to ski lift. Recommended ski hire outlet will keep rented boots and skis at their premises if required. Ski passes / ski hire can be arranged on the coach transfer to resort from airport. Transfer time 1.5 to 2 hours depending on conditions. Ski guiding available on 3 days a week which was very welcome as I was new to the resort. Food was superb easily on a par to the highest quality restaurants. Plenty of choice, generous portions and of very high quality. Very good selection of wine to accompany meal. Staff very friendly, willing to help and capable. All round excellent holiday.

The theodul is an absolute gem. Our room was large with beautiful views of the mountains. It was spotlessly clean and all very new and in great decorative order. Position in lech is perfect, the staff could not have been more friendly or helpful. All questions and requests were dealt with in an efficient and friendly way. The food was the best we have had in a VIP chalet and we have been to a lot! You would have been happy if it had been served to you in a top restaurant. The driver service was excellent, again nothing was too much trouble and always provided with a smile. The transfer from and to the airport was slick, and the coach clean and comfortable. The only slight issue was with the timing of Christmas dinner which was resolved. I just don't think the staff had thought it through and realised it was also our last day skiing. We will definitely be going back to the theodul. Value for money in lech is outstanding.

As Hotel Theodul is brand new for the coming season we have no previous guest comments to share at the moment. Naturally we think the chalet is worth 5 stars as we would not have offered it to you otherwise, but please come back later in the year to see what our first guests thought of the hotel and their VIP SKI holiday.