VIP CLUB Chateau, Alpe d'Huez

I'm writing to you on behalf of my partner Nick and I. You may know that last year I gave you some feedback that I hope was viewed as constructive regarding the brand experience in the chalet. The feedback concerned some individually minor elements that collectively were just not how I think you'd have liked the VIP brand to be. What a difference this year. Our chalet host Alistair was an outstanding credit to your company. His personal manner, delivery, style and management of his small team were exemplary. Backed up by Sammy who went about her work quietly and efficiently and Katy in the kitchen who night after night turned out superb meals and particularly her attention to my gluten fee diet and one other guest who was vegetarian. I could list a whole heap of things that were first class and faultless, no request too small, no questions left unanswered. We have nothing but praise for the brand experience this year which was a true VIP holiday. Well done to you and the resort team and thank you. We will be back and will extol your holiday company to anyone who will listen. Helen and Nick

Wow! Alastair, Katy and Sammy were fantastic. Happy to serve, enthusiastic, knowledgeable, and great fun. The resort was fabulous and the ski-in, ski-out location was faultless. A really lovely week, surrounded by really lively people.

We were so well taken care of by Alistair, Katy and Sammy... Couldn't fault the friendly, professional way they took care of us. They were brilliant! The chalet was well equipped with everything we could need but it was the staff and lovely guests that so made it special. A real VIP experience!

Fabulous spacious bedroom, extremely attentive staff. Nothing was too much trouble. Quite delightful. Really could not fault the chalet staff. Thank you Alistair,Sammy and Katie !!!

Our second stay here and it was even better this year totally due to the amazing staff!! Nothing was too much trouble and the level of professionalism and attention to detail was superb. The food was not only beautiful to look at but fantastic to eat! Everything was done with a smile and they all appeared so organised and happy. Thank you Alistair, Katy and Sammy, you really made our holiday a great one.

Our second week in this accommodation and I cannot fault it. The three young staff are lovely, efficient, helpful. The food was great, everything was presented effortlessly . The only thing missing for me was a magnifying mirror . Well done VIP for recruiting and training very good staff, a credit to you. Keep it up

We had a great week at the VIP Club Chateau. The chalet itself was lovely, everything you could need; the room was more spacious than most chalet bedrooms and had loads of storage space; sauna and jacuzzi were very welcome at the end of the day and everything was always very clean and tidy and the food was excellent (the cakes deserve a special mention - can we get the recipes for the Guinness cake and the hummingbird cake, please?). Speaking of which Ali, Sammy and Katie were top notch - not only great chalet staff but generally really fun to chat to and go out with. We felt like we were really well looked after from our wake up drinks in the morning until lovely 3 course meal in the evening and the level of customer service was excellent. Alpe D'Huez was excellent. Plenty of snow the week before we arrived I think and we had blue skies most days with a huge dump of powder on the last day which was a lot of fun. Everyone in the chalet got on really well and some of us met at Folie Deuce for après ski on more than one occasion (this is a must if the weather is good - you can ski down nice blues/greens right to the chalet door so you can have a couple of beers without worrying too much!) We took a helicopter over to Les Deux Alpes for a day too which your week ski pass covers and we'd highly recommend (helicopter costs extra of course). The only think we'd suggest thinking twice about is booking ski hire through VIP - the shop in Alpe D'Huez is fairly small and although the board we hired was fine but the range of ski boots and skis wasn't great and we ended up returning them and going elsewhere after a day

The holiday was amazing. The chalet was very comfortable and the chalet hosts were very accommodating. The location of the chalet was excellent, situated on the pistes and minutes walk to the main cable cars.

We have really enjoyed our first VIP experience. Thanks must go to our wonderful hosts, Alistair and Sammy who looked after us really well. And to our brilliant chief Katy who's meals and cakes were delicious. The chalet location is superb with ski in/out. And a real luxury having our skis delivered ready. The whole experience from flight to transfer was with out fault. High light of our week was the helicopter ride over to Deux Alpes. We will certainly recommend and can't wait to come back.

As always, a fantastic week in a fantastic chalet. The chalet hosts, Alastair and Sammy, were delightful and Katie's food excellent. We must not forget the team in the office who provide an excellent service during the organisation of the holiday. Thank you to all as my group had a wonderful time. There were some minor points: 1. Lack of clarity in exactly what was included in the baggage allowance regarding skis, boots and hand baggage, specially as it did not coincide with the Monarch charter allowances. 2. We felt that there was a lack of information in the chalet about the resort and non ski activities. 3. A little disappointed with the quality of the White wines. 4. We missed the normal "pampering/ massage" services at the chalet. 5. We had some minor problem with the heating in one of the rooms, which was not resolved during the week and light bulbs missing around the chalet. 6. There was a minor problem with drain odours in the shower room in the spa. However, on a positive note, the assistance during the transfers through was excellent and both coach drivers were professionally excellent. Best transfers ever. The chalet was immaculately clean on arrival, well done to the chalet hosts for their hard work. Thank you to VIP for another fantastic holiday; we are already looking forward to next year!! Maria and Norman

Our first time with VIP Ski and we couldn't fault it. Great chalet, awesome location and lovely hosts. Food was impressive with the choice of courses being a bonus. Katy, Alistair and Sammy were great and made the holiday experience even better! Would definitely return.

Lovely chalet with great facilities. Great storage in rooms & all very comfy. Love the chalet Only thing I would say is that the ski/boot room is too small but there's very little to be done about that & the boot warmer is brilliant. I was one of 3 in Room 7 - fabulous room but not having a wall mounted shower meant we had to use the spa room shower or other rooms shower. Katie, Sammy & Alistair were just fabulous. Nothing was too much trouble for them & they were flexible when needed. They work well as a team & are professional yet friendly and good knowledge of the resort. Katie is an amazing chef. The food was exceptional all week. The staff in this chalet have made our holiday. Thank you and please pass on my thanks to them.

We had never experienced a VIP holiday before but after this one, we will definitely return. The chalet was so comfortable, it felt like a very good hotel but just filled with our friends. The food was superb - chef Katy's kitchen definitely the best place to eat on the mountain. Sammy and Alistair were fantastic, nothing was ever too much trouble and we were incredibly well looked after. All 3 of our VIP hosts were delightful and we really enjoyed their company to the degree we asked them to sit down and have dinner with us one night. Thank you Katy, Sammy and Alistair for a wonderful holiday and well done VIP for a great experience.

The chalet and vip staff have yet again been No1. The staff have been attentive but not intrusive. They have also joined in with our own planned activities (quiz night), which has warmed them to our group. The resort itself is great but I found the skiing in the main to be more suited to beginners/early intermediates.

Absolutely loved the resort, the skiing was fantastic. Recommend ESF ski school for lessons and the VIP CLUP was fantastic. The staff were lovely and the food was amazing. Thank you Katie, Samie and Ali for making our stay so wonderful.

Very pleasant holiday. The chalet was amazing and the staff extremely friendly and helpful. Food was also top-notch! One slight criticism was that we were woken up every morning at 7am when the chalet hosts and chef woke up as there was a considerable amount of noise from the kitchen (obviously because they were preparing the food for the day). Perhaps they could be more conscious of guests sleeping and try and keep the noise down. Apart from this, we were extremely happy with our holiday and the level of service provided and would definitely use VIP again.

VIP staff at the chalet were fantastic. Our two hosts were polite hard working and good company. The food was a real delight. Our fellow guests were a most enjoyable crowd. Alpe D'Huez was too small a ski area for us and many of the outer areas were partially shut and so not very enjoyable. We shall be returning with VIP but not to Alpe D'Huez

Can't fault VIP at all this time. After a less than perfect holiday 2 seasons ago I convinced my wife it was a one-off, and the team at Club Château proved this to be the case. True ski-in and ski-out, good sized rooms and all the facilities and space you could ask for. Even sorted parking for our large van and power to allow me to service all our test skis. Would happily visit again - and likely will! Scott - Managing Director - Edge & Wax Wintersports

The holiday was as good as we had hoped for and much more. Excellent chalet hosts who looked after us throughout the entire week. The food was amazing - hats off to Katy. Alistair and Sammy provided excellent resort information and made sure our drinks were always topped up - sometimes this wasn't needed!!!! Will be booking our next ski holiday later this year. Nenah and Boom

All the staff were extremely helpful and went above and beyond to make it a superb week. Make some great recommendations on where to go out and what to do during our stay. Would definitely stay again. Outstanding service.

Beautiful chalet, wonderful hosts, amazing food. Although we were unlucky with the snow we still wish we didn't have to leave. Definitely coming back as soon as the snow arrives.

Our first experience of using VIP Ski and the service was outstanding. Excellent chalet, amazing food, good quality wine and exceptionally helpful and professional chalet staff. The 'little things' such as having our skis delivered to the door, our baggage delivered to chalet and choice of options on each food course really made a difference. Overall an excellent experience.

Fantastic! Sammy, Alastair and Katie were amazing chalet hosts and made us feel very at home and well looked after. I couldn't have asked for a more special experience. Thank you very much!

I've stayed with several different chalet operators, but VIP are by far the best I've travelled and stayed with. All the extra little touches and the quality of the hosts in Chalet Chateau (Ali, Katy and Sammie) made this the best skiing accommodation I have experienced. Would definitely travel with VIP again. Any chance of any North American locations?

Excellent service from vip - from customer service in the UK, to the welcome team at the airport, and the chalet hosts and chef. Morning cups of tea make a huge difference when you're trying to catch the first lifts, and these and other little touches were very welcome.

What an amazing stay we all had at the VIP CLUB Chateau. Our chalet was wonderful. The hosts were fantastic. Always helpful, friendly with excellent service at all times. The food was delicious and I think after just one week we have been so spoiled that it will be hard to get back to normal life! Thank you for an amazing stay.

A HUGE thank you to chef Katy and hosts Alistair and Sammy who worked so hard to make sure we had a perfect holiday. The No 6 bedroom was amazing with huge balcony with superb views. The Canapes every evening were amazing and very unusual - thanks Katy - all washed down with Fizz. Our Son and Wife had the room on top floor with their 10 year old daughter in the little single room opposite - great for a family of 3. Childrens teas were great but probably a bit too much on the plate as it puts children off to see a plate piled high with food. The "Honesty" book was great in order that snacks and soft drinks were available 24 hours a day. First time with VIP but have already booked for December 2015 and also March 2016! Thanks again Katy, Alistair and Sammy.

Even with limited snow our Christmas week in Alpe d'Huez was fantastic. We have stayed in many chalets over the years but we agreed that this was the best due to location, spacious rooms, cosy feeling and the great facilities. The chalet hosts Alastair and Sammy and the wonderful chef, Katy made so much difference to our stay through their amazingly helpful attitude and complete reliability. Katy very willingly adapted the menus for our daughter and the food was delicious. We were also very appreciative of the efficient staff at Grenoble airport, especially on our return when the weather conditions had created a lot of uncertainty. We will definitely be back!

It is a huge testament to the excellent work of Sammy, Alastair and Katy that the atmosphere in the chalet was universally positive despite the somewhat unfortunate snow conditions. Sammy was cheerful, chatty and incredibly thoughtful (always making sure everyone had what they needed even if that wasn't run of the mill). Alastair was unfailingly polite and solicitous, and nothing was too much trouble. Chef Katy worked miracles every evening producing food of the highest quality, accommodating individual requests, and the puddings were especially noteworthy. This did have the unfortunate side effect of prompting everyone in our group to bemoan our expanding waistlines, but it is Christmas. The chalet itself was a delightful place to stay, with spacious rooms and a very comfortable social area. All in all we had a fantastic stay and would certainly come again - ideally this week now the snow has fallen!

This holiday, which had to battle with limited snow on the pistes, was exceptional nonetheless because of the wonderful facilities and, much more importantly, fantastic service we enjoyed in the chalet. Alistair and Sammy were amazing hosts: attentive, thoughtful, reliable, friendly and intuitive. Katie was the most brilliant chef. We had beautifully cooked food every day, at breakfast, tea and dinner, produced with real attention to detail. In short, there was a constant desire on behalf of all three of them to do a good job and make sure that we had a great time. Thank you.

Excellent friendly service from all the staff. Early morning drinks were great and the meals were tremendous - a fantastic effort from the chef. Our personal preference would have been to have some more green vegetables but that may not be everybody's choice! We had a great mix of people in the chalet and that was influenced by good information from the booking staff - if you are going on holiday with your young adult children you might not want to be in a chalet with very young children so we were very happy.

Had a great time despite the lack of snow. The team in the chalet were excellent - cooking great food and attentive in every way, with useful information and a real willingness to go the extra mile Facilities in the chalet were also excellent and clean in a very good location within the town. There were also great touches like water, chocolate and fruit on the transfer coach The whole experience with VIP has been a real improvement from other companies I have travelled with in the past

Chalet was beautiful, great location. Food incredible, Katy is a fantastic chef. Loved the choice and variety. Alistair and Sammy were lovely - great to have around, super polite, charming and I think we'd all have loved to have chatted with them more.

A fabulous holiday experience where nothing was to much trouble for the VIP staff. We stayed in the top floor double and our daughter the adjacent single room. Really private and great for a small family although the single does not have its own toilet and hence is shared with the double - no problem for us though. The chalet is lovely, and despite limited snow, could still ski to within 20mtrs of the door. The food was fantastic and Katiy did an amazing job supported by Alistair and Sammy. Overall a great week, and have already booked a second holiday with VIP - thank you for a great time.

My 3rd ski holiday with VIP Ski. As usual we were extremely well looked after. The location was perfect and facilities excellent. The Sauna and hot tub were a huge help after a hard days skiing. The staff were amazing, and Tom produced exceptional food every day. They all worked really hard to make this week memorable.

Excellent chalet and food. Ski in ski out really good and ski hire very efficient. Hosts very good and chalet coordinator very helpful and polite. Helicopter ride was brilliant.

Our 4th VIPSki holiday and as always everything A1 . From the moment we arrived at the airport with a VIPski rep there to meet us with a welcoming smile to being dropped off at the airport by helpful staff ...as with the whole holiday nothing was too much trouble! The staff really make it, they make you feel you are their first customers of the season even though we are not..key to any holiday. Standards were as high as with previous holidays if not higher. We can't fault the holiday in any way - well done VIPSki see you next year.

Every moment of the holiday was enjoyable. The staff were incredible as they had to wake up early to wake up the guests and still going for it in the evening. They never ate in front of us but I'm sure they had food before we got up and during the time we were away skiing. The chef always made wonderful food and it was always ready on time. The chalet itself is lovely and it is positioned in the best possible place (right next to the skiing (no buses)). The skiing was perfect and the weather was wonderful. Also the other guests made the holiday enjoyable. Overall it was the best I have ever experienced and it's way better than I could have ever imagined. Thank you so much to everyone but mostly the chalet staff and the people who made the chalet to enable easy skiing.

We've just returned from a 3 night stay at VIP Club Chateau & what an amazing three nights it was! The chalet is lovely & cosy, the atmosphere was fantastic, fellow guests were great fun & ensured as the last comers to the group that we were instantly welcomed as part of the group. The chalet team were lovely - really helpful & nothing was too much trouble for them. Even the snow was perfect :) Thank you VIP Ski! Already planning to look at a family trip with you next year & won't hesitate to recommend to others who are looking for flexibility of a short break but without compromising on the experience.

Me and my husband had the most fabulous week staying in the VIP club chateau. The chalet is very comfortable and cosy and most of the rooms are a really good size. The three guys who looked after us for the week (Andy, Callum and Tom) were so lovely at did all they could to make our stay as comfortable, nothing was to much trouble for them. I think they make a great team and work so well together. We also were blessed with a really lovely group of people whom we shared the chalet with which made it lovely week. All in all we have had the most enjoyable week and would really recommend people to stay in this chalet, especially if they were lucky enough to have the 3 guys looking after them.

Had a wonderful holiday, made even better by the brilliant chalet hosts Andy, Tom and Callum! Food was excellent and the boys couldn't do enough for us. Will definitely come back...again!

Andy, Hayley & Tom were fantastic - service brilliant, food excellent, chalet superb. Only niggle was the very low beams in room 7 - cracked my head on them multiple times - quite badly on last night. I would strongly urge that some (obviously stylish) padding be added to the main offenders - in other chalet's I've seen leather being used to encase a layer of foam padding.

Certainly feel we struck Gold with Hayley, Tom & Andy. Food fab, attentive but not intrusive, everything we wanted and more. They really are a 'dream team' and a credit to VIP. Thank you! This is the 2nd year we have stayed in Room 1 and strongly feel that the glass screen across the shower needs extending further along. Even tho' we always used the mat provided the floor got absolutely soaked.

This is our sixth ski holiday with VIP and we have thoroughly enjoyed ourselves. Tom, our chef, produced great menu choices and our meals were fabulous. Andy & Hayley are wonderful hosts and everything went smoothly without them being intrusive. No complaints whatsoever and we hope to be back next year. Thank you to all at VIP.

Very good chalet location - & well looked after by cheerful & friendly staff Some food excellent, one or two meals lacking best ingredients eg beef en croute should have had better quality meat Sauna good if small & hot tub was better outside in Val D'isere

We had a very good and social holiday, (usually very good in chalets), although missed the ski hosting. Hosts in chalet were very good and helpful especially as Madeleine was training for the London Marathon. Given a choice we prefer the jacuzzi outside. We love the boot warmers and ski in/out.

Just back from a brilliant week at 'The Chateau' - the best skiing holiday ever! Great chalet with lovely rooms and the attention to detail from the VIP team was second to none. Big thanks to Tom, Andy and Louise for all your hard work and for setting the scene for some very good times. As one of our group stated "once you've gone VIP, you'll not go back....to any others!" we certainly won't and we are already planning our next VIP trip! The skiing in the resort was pretty impressive too - with some first rate lessons from Willy at Stance Snow.

Lovely clean chalet with huge rooms and en suite. Excellent food and plenty of it. Friendly and helpful hosts. Skiing pretty good too. We are thinking of returning, if not to alpe dhuez, then certainly with VIPski.

Cannot fault the whole holiday. Chalet brilliant,room lovely,food fab,staff amazing...brilliant hosts,cooks,cleaners,well done Andy,Louise and Tom..........would definitely recommend,best skiing holiday ever.

Do not hesitate to book this holiday. I am a well seasoned traveller, although this is my first ski holiday and I have to say that the staff here are incredible. They were so friendly and helpful, with great enthusiasm. The service was the best I have ever experienced and the food was out of this world, with so much choice! Alpe d'Huez is a lovely little town and it seems to have the facilities for every type of skier. Well played VIP Ski, well played!

One of the best chalet holidays I've been on. The chalet itself was in the perfect location and had everything you could think off. Andy and Hayley were exceptional chalet hosts and Tom, our chef, cooked the most amazing food.

We had a fantastic time in Alpe d'Huez and our chalet. The hot tub and sauna were well used by all, especially with the unlimited, perpetually chilled beer supply. Our chalet hosts made us is welcome and were great fun, from joining us for a post dinner beer to joining in our games and obviously cooking us fabulous food every morning, noon and night. Everything that Tom produced was so tasty and having a choice of menu was such a luxury. Andy and Hayley were always around with morning cups of tea and giving us gen about the town, best snow and bars. The weather was generally kind so we had some awesome powder, blue sky and après at the Folie!

We had a fantastic holiday and were looked after perfectly by Andy, Tom and Hayley. The service was amazing and food was outstanding, those guys worked really hard to make us feel at home and were happy to go the extra mile for us. Overall a great chalet making a great holiday.

This was my first chalet holiday and now thanks to vip ski for an amazing experience it certainly won't be my last!! The chalet was amazing, very clean, great decor, very cosy and warm. But what made my holiday was our chalet staff... Andrew, Hayley and Tom. Toms cooking was out of this world, exceptional flavours, great presentation and very polite a very gifted chef! Hayley and Andrew were so attentive and polite, very caring and always happy to help! For my next holiday can I please have them 3 again :) Fab holiday all round!!! Thank you!!

I just wanted to commend VIP for such great facilities and staff. Most importantly our staff and chef were first class. They were warm, welcoming and worked very hard to ensure our comfort and happiness. The food was five star, and really thought through. If there is such a thing as performance related bonuses, this small team deserve them!

We have had the most fantastic stay here and have enjoyed every second of our holiday thanks to the amazing team looking after us. We were made to feel so welcome from the moment we arrived and throughout the week they really have gone above and beyond to make our holiday fantastic. Andy, Hayley and Tom are so friendly, enthusiastic and kind. They are extremely well organised and are the ultimate professionals. Tom's food is out of this world! One of my favourite parts of the day has been returning to the chalet to a delicious cake made by Tom and Andy or Hayley asking us how our day was. The chalet is beautiful, clean and very comfortable. Thank you Tom, Andy and Hayley - you've made us feel truly special and have made our holiday amazing!

They say it's all about the chalet hosts and I can only say how right they are, we had Andrew, Tom and Hayley and they were amazing. Food fantastic, amenable to all our requests. MY husband had a birthday and they made it very special. What can I say, I wish I could have taken them home to make me smile every day

Brilliant holiday and our three main chalet hosts were fantastic, Thom's food was amazing, Haley was very helpful and gorgeous and Andy was a complete joy - he gave as good banter as he got - the three of them are synerginistic and work tremendously well together All in all very good Craic One point that may help in the future, please get a coffee machine like nespresso as the coffee was the only thing that I did not like as much as home !!!!!

I have had a lovely holiday. The hosts and chief have been really friendly, helpful and created a nice atmosphere, they really added to our stay. The food had been good. Afternoon tea always gobbled up, can't remember when I are so much cake!

I love VIP holidays. They take great care of you from start to finish - booking, transfers, ski hire, food, accommodation, staff - all great! Tom the chef cooked up a storm, Andy and Hayley made sure we were well fed and watered. Only slight negative was a lack of snow towards the end of the week but I suppose that's not their fault!

Third trip with vip - exceeded expectations yet again. Vip staff super-helpful - looked after us well. Tom's food has been great! Only minor thing - which is due to odd weather this week- the path down to the chalet could be gritted or something...

Christmas 2013 will not be remembered for the excellent conditions on the piste! However, the VIP attention to detail and wonderful hospitality made up for the lack of snow and inclement weather. Club Chateau is in a superb location with excellent facilities and great staff. A wonderful place to spend Christmas. Thank you

The resort and chalet is superb, the staff on site were at really helpful esp Bex ! Good location and fabulous ski resort - only criticism would be the communication from UK side post booking - errors on flight names and lack of follow up with queries regarding family ski passes and transfer details . Problem with room allocation caused some issues with other guests but it was sorted out - Andy very diplomatic,  Christa on site fully informed - shame as the team on site were so good but the bookings team were poor.

Apologies Linda, we had a bug on the website and your photo's didn't save! Sorry.

Overall I have enjoyed my stay with VIP chalet the service was always very welcoming and the chalet hosts were there for every need or problem. The food in the chalet I did enjoy, however I feel on some occasions that the quality of the food could have been better, I would give the food a low 7,for multiple occasions the cook was not at his best on the other hand the other services boosted the overall score for the chalet.

this was our best chalet holiday, to date! We chose Alpe d'Huez because my younger son was in the resort on a school trip, which was, alas, not as good a trip as ours. We hope one day that he will forgive us...

We have had 3 ski holidays with VIP and this is the best by far. VIP have really upped their game and it was really fantastic. James (Chef) prepared amazing and varied menus for all and was smiling ALL the time. The other James was helpful, cheerful and efficient, and kept the chalet very clean. Kat was amazingly helpful with great info on ski runs and very helpful with ski school (ESF). They were three great people doing a fabulous job and doing it well. The resort was super with wonderful skiing for all levels. We will definitely come again!

Fantastic holiday from the moment we were met by Dan at the airport to the time we were dropped off. James, the chef was amazing!!! Dan and Kat, although they were not allowed to ski host for us, they were very helpful giving us very good advise and routes for the conditions of the day. Nothing was to much trouble, from booking restaurants, delivering daily papers, loading and unloading our cases to the cuppa at your door in the morning. loved the resort - A* holiday

Enjoyed previous holiday at Dakota, had a small problem which was addressed on our return by your Operations Director and we were very satisfied with response and action taken to reassure us for subsequent bookings. Cannot speak highly enough of hosts at CLUB Chateau, they helped to make our holiday. Very disappointed that the free ski guiding was suspended as this extra service was a major factor when choosing the holiday. Thank you - we had a wonderful time!

This is the third time I have used VIP and this time brought a party which totalled 6 people...all meeting for the first time! We will all be back to one of your chalets next year...hopefully together and with others joining us...I personally cannot rate your service highly enough. It is good value as well. Your staff are highly motivated and enthusiastic and our only sad thing was that we could not Ski with Kat....however she was amazing in the way she helped and guide us from the Chalet, expert instructions and not once wrong in recommending routes and of course restaurants!! Only one thing ....In both Val and Morzine we were given a choice of food each morning for dinner that evening. In D'Huez we had to choose our meals for the full week on our first day....we all found that a bit difficult ...so IF possible from my point of view it would help if it was possible to order each day or at least one day before....(might not have resulted in me having two hamburgers on the same day!!!) apart from that the food was excellent and breakfast brilliant and HOW I love my tea in bed in the morning! Thanks to Kat, James and Hugo for looking after us all so well!!

The chalet was very comfortable. I would like to commend Rupert for his fantastic food. If I were to be picky.... the ski/boot room is too small for a chalet this size, would be a nightmare if everyone was trying to get to ski school. Because of the thaw/freeze the path outside the chalet became treacherous, it could have done with some grit. I admit I never remembered to say as much to staff as I'm sure they would have dealt with it immediately.