VIP CLUB Chateau

Each year we will always look to book directly with VIP and we will continue to do so. The chalets are great, whether on your own or in a group, and they offer a first class service. Our hosts this year were Hannah, Heidi and Clare and they couldn't have done more for us. The food was excellent and the attention to detail was great.

From the moment we landed at Grenoble the staff were attentive, knowledgeable and friendly. All the recommendations, including Fondue et Folie for Wednesday dinner and La Cabane for lunch on the slopes, were excellent. My first time in a catered chalet so the constant supply of great food in the mornings and evenings was a real treat, and I look forward to the next time. Thanks VIP Ski!!!

I'm writing this on behalf of me and my boyfriend. From the start to the end, our experience have been pleasant. Staff are very friendly, attentive, and accommodating to our needs. Perfect experience overall!

Chalet fantastic as always and made even better by the fabulous team who looked after us. Very smiley, helpful, fun and nothing too much trouble. Chalet very clean and well organised. A special cake was even made for one of our group. Felt very well looked after. Thank you

Chalet has been kept lovely, clean, warm and very comfortable. The bed was so comfy and the bedroom a good size with a lovely sized en-suite. The location has been absolutely amazing, with instant access to the slopes. The chalet chef and hosts could not have been anymore accommodating, friendly, knowledgeable and just absolutely gorgeous. The food and choice of food has been outstanding and cooked to perfection. The afternoon cakes were such a delicious treat.

One of the best ski holidays so far. Staff were brilliant

We had a great time in the VIP Club chalet. The chalet is very comfortable and our hosts were very welcoming. We really liked the choice of evening meals and made the most of the afternoon bread and cake! Thanks to the guys in the Chalet for looking after us.

As part of a big group of friends celebrating two 30th Birthdays, we could not have asked for more from our chalet staff. We were treated exceptionally from the very start; whether that be sorting our baggage on arrival, ensuring we never went hungry or feeding our insatiable quest to dry up the resort's stock of beer and wine, Ross, Clare, Ellie, Hannah and Clem were on hand to provide. We thank Ross for his chalet leadership, sense of humour and impeccable taste in club classic music. Hannah's food was exceptional, unwaveringly well-flavoured and presented whilst always being timely. Clare was fantastic, complimenting our lively group perfectly with her patient yet enthusiastic personality. Ellie was also an excellent chalet host, regarded highly by the group for her ability to go the extra mile. We thank them all from the bottom of our hearts for making our trip what it was and we would highly recommend this team for any future tenants at the VIP CLUB Chateau. Thanks for everything!

Brilliant week; the resort was spot on and catered perfectly for a large mixed ability group ranging from absolute beginners to an experienced instructor - all of whom wanted to develop and spend time skiing and relaxing together. The same high praise is absolutely deserved by the VIP club chalet and our hosts who served up a perfect week with total attention to detail. Excellent food, humour and exemplary service throughout! (Which is a huge relief having recommended VIP as a company to the group of 15 in the first place...) 100% recommendation, thanks again to the VIP team for a great holiday!

Great job VIP Ski! Perfect family holiday. Great accommodation and catering and the staff were wonderful. Can't wait to come again. Thank you, Claire, Jake & Hannah for looking after us so well.

We have been on many skiing chalet holidays and VIP are at the top of the game. Excellent chalets, with space, comfort and importantly everything prepared and operational. The chalet staff could not have been more attentive and ensured all guests were well looked after. Nothing was too much trouble. Meals were excellent, with good choice (which is not usual in chalet holidays) and the chef added some extra treats which were very much appreciated. Plenty of hot water and very comfortable beds. Simon, the resort manager, went the extra mile to be of assistance and arranged some extra things for us which he did not have to do but which we could not have arranged without him. All together this was a great experience from VIP Ski and the staff.

Was a really enjoyable stay. The chalet staff were all really helpful and the food was amazing. Any questions we had about the resort or about skiing were willingly answered. Room was probably the best we had ever stayed in and had everything we needed. The food was exceptional with no negatives.

This was our first time with VIP and in a Club Chalet and the whole experience has been excellent. We have holidayed with various chalet companies previously but VIP have topped the lot. We have never before been contacted before arrival in resort, nor have we had a choice of dinner menu, nor had cooked breakfast every day and the free-flowing beer and wine has been wonderful. The chalet hosts have been fantastic, nothing too much trouble for Isaac, Matt, Sam and Polly (who replaced Sam part way through the week following his accident) and we have thoroughly enjoyed interacting with the other guests.

Excellent chalet made even more brilliant by Isaac's exceptional food and Sam and Matts total commitment to making our stay special. Thank you guys for an outstanding experience. VIP are lucky to have you! Resort manager Paul was also on the ball and very helpful throughout. We enjoyed the VIP experience and will be back.

This was our third ski trip with VIP Ski and it was probably our best so far. As ever, the organisation and communication of the booking staff was excellent and everything was seamless with our travel to the resort. This was our second time staying at Club Chateau in Alpe D'Huez. Our hosts and chef (Sam, Matt and Isaac) were the best we've had so far - they were so incredibly attentive and went out of their way to make things perfect for us during our stay. They could not have been more helpful. The chalet itself is excellent- really cosy and ideally located just off of the nursery slope. We've had a fantastic time and will definitely continue booking trips with VIP Ski!

Once you have skied with VIP it is hard to go on any other ski holiday. Everything that can be done for you is so all you need to focus on is the skiing and the company. On this latest trip the staff, Isaac, Sam and Matt have been absolutely terrific. There hasn't been anything else they could have done more to make our trip better, going above and beyond on numerous occasions. An honest 12 out of 10; a real highlight to the trip from organising fun games for the group, providing skiing advice, cooking 5 star food and always on hand to help, chat or provide snacks or drinks. Isaac's afternoon cakes are something special. The accommodation is functional, emmaculate, and comfortable. Ski-in-ski-out is fantastic. Hot tub and sauna are a real luxury and rooms are sizeable and luxurious. 10/10. Visiting VIP is always wonderful for the intelligent company you meet making your visit memorable for the people you share a chalet with in addition to your friends. I recommend VIP whenever skiing comes up in conversation and have travelled with the company three times. Keep up the good work and continue investing in making your staff happy as it shows in the experience. Thank you for another great trip.

This is our second visit to Chateau Club and we have enjoyed it just as much as the first time. The hosts have been absolute stars and have gone out their way to make our stay as enjoyable as possible. Sam particularly has been excellent and has been extremely attentive to all our requests big or small. He knew all our names within half an hour, knew all our drinks requests, always offered us another drink (coffee or wine) and generally went the extra mile, it's the little things like this that make a huge difference to a holiday and take it up a star. The Chalet was clean and tidy when we arrived and well maintained during our stay. Polly our nanny was excellent, occupying our two year old with plenty of activities inside and out, the children took to her straight away and we felt very comfortable leaving our children with her. There was a good variety of food for adults and children and each meal was enjoyable and to a good restaurant standard. Overall we had an excellent holiday and are would definitely book with VIP again.

I found that the food from our chef Isaac was amazing whatever it was, even if he had to improvise and change the menu it was close to the original dish and at times even exceeded my expectations. As well as Isaac we had Matt and Sam to help us with whatever whenever and what a help they were. I enjoyed our occasional talks and advice on where to go around the resort and Sam was even able to sort us a lift at 8 on his day off when we missed our taxi to a restaurant for being the first time that we had met they weren't shy or hesitant to attend to any of our needs wether that be a hot drink bought to our room or filling our glasses at dinner. They gave maximum effort into making our holiday a holiday to remember and it will be one I won't forget. Our host gave us a great time and I would 100% come again

This is our fifth year with VIP and yet again we have had another excellent holiday. There were 16 of us this time, which included 8 children ranging from 3 to 11. The VIP ski lessons were great with the children being met at and brought back to the chalet, as were the private lessons with ESF. Lionel and Olivier were amazing instructors. The chalet was very comfortable for the whole group (although the boot room is tiny when you are trying to get 16 people out the door in the morning!) and we have been looked after so well by Bella, Guy and Chef Guy. They have been absolutely amazing. Nothing was too much trouble and they were fantastic with the children. Our youngest was particularly enamoured with Bella! The food and wine has been exquisite and I'm going to ask for some of the recipes. The food for the children has also fabulous and they have eaten so well all week. The ultimate feedback is that we are already booking to return next Easter! If only we could have Bella, Guy and Chef Guy to look after us again - it would be perfect. A massive thank you to them for being just totally awesome! Have a great end of season, guys. You've been amazing.

Without doubt the best VIP ski holiday I've been on. The staff and in particular the chef we're absolutely unbelievable and made the holiday so memorable.

What a marvellous holiday. Huge thanks to Bella and the two Guys for making our experience so special. All three of them are such lovely friendly people and they went over and above at every turn to make us feel at home. The standard of food and service was consistently first class. I particularly appreciated how all of our dietary requirements were sensitively accommodated and how delicious, creative and interesting every meal was. This has been the best culinary week of my life!

This is our third visit to Alpe d'huez with VIP Ski. We have had a fabulous time and have been so happy with the Chalet. We have been so impressed with the staff. Bella, Guy and Guy have made our week. They could not have been more attentive to us. The food has been absolutely delicious and such wonderful cakes each day. They are a credit to VIP SKI. We will definitely be returning! Kevin and Sue Greene.

The chalet staff were very professional and friendly. Excellent hosts and integrated with our large group really well and Chef Guy 's food was fantastic. His cakes were so light and delicious

Our second holiday with VIP as a group of six. The Chateau is in a good location for ease of access to the slopes. The staff have worked hard to give us a truly VIP holiday. The menu for the week and the catering were excellent. Afternoon tea has been exceptional. Only one complaint- no teapot. Make time to visit the church for it's stained glass windows and on the staff night off we recommend a trip in the piste bashed to La Cabane. Well done to Gemma and the team for making this a great holiday .

where do i start........... my wife katie had sorted the lot and hired the entire chalet as a group of 14. from the second we arrived, Patrick,Harry, Milo, Emily, Rob and Gemma looked after our every need. canapés and champagne when we got there. bags carried to the rooms! the food was spot on a milo really is a great chef!! breakfast every morning was perfect, much needed to fuel the day. and nothing ever seemed to be an issue, whatever we asked, the guys bent over backwards to sort. on the Tuesday we were there, is was my 30th, in the morning Rob had asked me what i wanted as my birthday cake!!!!!! this was the theme of the week, literally little touches like that, and attention to details, and basically going that extra mile, really made the difference. on return from skiing there was always a little something rob/milo had freshly baked! and a hot pot of coffee. the hot tub and sauna were an amazing addition. no better way to relax after a days graft. as for the bar..........the beers and wine DID NOT STOP FLOWING!!!!!!!! never an empty glass either as the hosts always made sure every single person was happy. the dinners were next level, far exceeded what we all expected on a catered holiday. and again, anything we asked, the guys were more than happy to sort. despite us being a messy bunch!!!! the rooms were spotless on arrival and cleaned every day when we were out skiing. the showers/baths were great. clean towels daily. im sure theres plenty that ive missed. but the bottom line is, apart from the chalet being unreal, the hosts really make it what it is!!!!! we couldn't have asked for a better group of people. so thanks again to Gem, Patrick, Milo, Rob, Emily and Harry for EVERYTHING! your hospitality was phenomenal!!!!! it would be impossible to book anything else after going skiing this way! roll on the next VIP SKI trip!!!!!!

Excellent chalet location, good accommodation, spacious communal area. Ski-in ski-out is best via piste behind chalet, down to Rif Nel and Marmot. Catering not as good as we expected from our previous VIP experience (3 trips). Good weather made for a fantastic holiday.

Good transfer, chalet and location. The let down was the food. Quality was not good and most often cold. The chef was not qualified; more of an inexperienced cook. The young team tried hard but were too inexperienced. Someone with experience and gravitas to manage the kitchen. We should have been able to comment on this earlier without having to make a point of complaining. Overall The holiday was enjoyable (location, chalet and resort) but the impression is that the VIP name isn't backed up by the people involved in delivering the service.

We really appreciate your feedback Richard. I'm sorry that the level of catering provided did not meet your expectations. I do hope you will consider travelling with us again so that we can prove to you that the level of service you received is not the norm. Mike Duffin - Area Operations Manager

Wonderful holiday at Club Chateau, great chalet, lovely hosts, fab food and location! Thank you VIP!

Great holiday. Really lovely chalet with lots of room for everyone. The hosts Harry and Ben were lovely and really looked after us, and were brilliant with the kids. The kids had ski school every morning and then were met by two lovely nannies, Billie and Charlotte, when they got back. The chef, Jess, cooked up some fantastic food. Having the choice of meals each evening was a real treat. Rooms were cleaned every day to the highest standard! Ski equipment all delivered and picked up, an amazing bonus and the hire shop staff were also wonderful. Gemma was so lovely picking us up and taking us to husky rides, restaurants and picking up pizzas for us. All rounds fantastic week made more perfect by all the wonderful people looking after us, so friendly, helpful and accomodating, nothing was too much xxx

Thoroughly enjoyed our stay at club chateau. Very friendly staff who looked after us really well, we didn't want for anything. The weather was gloriously sunny all week which was wonderful despite the fact that it meant many runs were closed and open ones melting by the day but we still had some lovely skiing. My only issue was with the nanny, who was lovely, however I felt could have been out and about a bit more with the children, rather than predominantly in the chalet watching DVDs! We would certainly come back to this resort and definitely use VIP ski again!

This is our 3rd trip with VIP and it was fab. Tom, Ella and Jamie were brilliant chalet hosts and Tom's food was amazing. The service was outstanding. 3 times I was driven by one of the team to the ski shop to change boots. Yesterday when I twisted my knee on the slopes I was met off the piste by the resort manager in a car and driven to the medical centre.... I will never go with another ski company!

When we had a 'touch base' call from Natalie the night before we flew to Alpe D'Huez the bar was raised, then lovely touches like soft drinks and snacks during the transfer - we never carried a case and even hire skis were brought back to the chalet for us. VIP offer a superb standard of service thats such a refreshing change for a chalet ski package.. The chalet was lovely - a home from home and brilliantly placed for ski in ski out.. The icing on the cake for VIP really is the team - with Natalie and Ben nothing was too much trouble - from organising restaurants, helicopter transfers and just checking everything was ok with us, they are so professional.. Our in-chalet team Jamie, Ella and Helen tended to our every need - from a cup of tea in bed first thing to delicious food and wines every night.. THANK YOU to the team and VIP - we will be back and I'd highly reccomend you...

VIP have got it just right in the Club Chalet. The ski in ski out location is perfect at the top of the village and the chalet is beautifully constructed and appointed. Nothing was too much trouble for our hosts: great service with an informality which had our mixed group immediately relaxed. The food and wine were excellent and plentiful. First class in every way!

Excellent chalet and excellent service from VIP staff Helen , Ella and Jamie. A very high standard of food was consistently served at breakfast, afternoon tea and evening meal . Helen's Guiness cake on St Patrick's day went down a treat. When we arrived we were made to feel very welcome and the rooms were all presented to us were of a very clean and high standard, the little touches of body wash with the towels make big differences. The provision of a hot tub and sauna was the icing on the cake at the end of a hard days skiing. Again this area was kept spotlessly clean . Thank you to all at VIP ski for making our holiday a memorable one . We really hope to return again next year .

First time with VIP ski, but the only choice in future!......We were looked after in our clean, tidy, spacious and well equiped chalet by Ella, Helen and Jamie, what a great job they did, all complimenting and playing off each other, Ella's wine spiel before our meals was a joy to hear and highly amusing! Helen cooked superb food in a limited kitchen and Jamie was attentive at all times. Nothing was too much trouble for any of the VIP staff, whether it was making a restaurant reservation, booking a ski lesson or a helicopter trip, all of these tasks were carried out effortlessly. Well done VIP.

First time with VIP Ski and it was even better than we hoped. The chalet was great with everyone catered for. The VIP team were fantastic, very obliging, and nothing was too much trouble right down to the very little things. The resort was great with a good variety of slopes so that groups with different abilities could all go and try their skills. Would strongly recommend.

Our second ski holiday with VIP and everything was as fabulous as the first one. All the little extras were much appreciated from a pre- trip call from Natalie to tea brought to our bedside each morning by Ella and Jamie, luggage carried to your room and pre ordered skis brought to and from the chalet so no lugging through the streets. A lovely chalet with comfy beds, fluffy dressing gowns and loads of storage for all the bulky ski wear. The food was great - thank you Helen for your creativity with the vegetarian menu's and the amazing cakes and the wine flowed every night! We had a really great week, good fun crowd and will definitely be booking with VIP again. Thank you to the whole team! Geoff and Judi.

This holiday was so much more than I was expecting. Right from the start all the staff went the extra mile. The food was fantastic and plentiful. A great big thank you to Helen, Ella, Jamie and Abby the nanny. This is a holiday I won't forget for a long time.

Been 4 years on the trot to Club Chateau and this has been the best team by far. Helen, the chef went out of her way to please and she did. Worked beyond her hours to produce great and different food with great flavours. Ella, chief sommelier, was fun, entertaining and a great host. She will do well as a teacher as she has the ability to think and react on her feet. Jamie, sous sommelier, was very enthusiastic and knowledgeable about the resort. All were hard workers and went out of their way to help. Many thanks for a great holiday, in spite of the weather.

We had an amazing week, the chalet team Helen, Ella and James were fantastic, always smiling, had time to chat and really made our holiday. Nothing was too much trouble. The food was fantastic. Kids meal time worked really well. Chalet was really clean, which hasn't been the case on previous trips with other companies! Abby our nanny was excellent with the children, went above and beyond by staying with them during their ski lessons and then keeping them occupied every afternoon whilst letting us pick them up and drop them off so we could spend some time with them. The little touches in the chalet made it a home away from home and we would definitely come back. Thanks everyone :-)

This is our 5th year here at Club Chateau and the experience has always been amazing. Really comfortable chalet. Superb location. And wonderful service from all the VIP chalet hosts, chef and staff. First rate. Thank you VIP.

We had a wonderfull time in chateau and the hosts were amazing. The food was spectacular and we really had a nice time. Thank you so much Ella, Jamie, Cassie and Helene for making are holiday even better.

Chateau is an amazing chalet, with great positioning, and fantastic rooms to suit all our group. The food was amazing and special thanks to Helen for sorting out a weeks worth of delicious veggie and gluten free meals/snacks for some of the group! Our chalet hosts, Helen, Chloe, and Jamie couldn't do enough for us and we're always polite, friendly, and attentive. Nothing was ever too much trouble. Thanks so much for an incredible week!

Our group of 5 enjoyed a lovely week in Chalet Club Chateau, we had rooms 5 and 7 which were very spacious and had plenty of storage. Our chalet hosts Chloe and Jamie were great and Helen our chef made fantastic meals and afternoon tea.

I have had a lovely experience staying in your chalet and never experienced such fabulous service from our lovely chalet hosts and chef. Helen's food has been outstanding , and Chloe and Jamie have been so accommodating with a great attitude and commitment to make sure our stay was the best in can be. I will definitely come and stay in a VIP chalet again. Having skied all over Europe and the USA, you and your staff are certainly getting it right! A big Thank you. Rachel Adams

Having travelled with VIP Ski previously and being very pleased, expectations were high and can honestly say we were not disappointed. Apart from by the lack of snow at the beginning of the week! Transfer from the airport was swift and smooth, and thankfully we did not have to wait for the coach to be filled from numerous flights before heading to the resort. The chalet was lovely with a nice communal area with open fire. Bedrooms were well appointed, clean, with lots of storage. Food, by Helen, was varied and delicious with good options every night and excellent cakes for afternoon tea. The included wine and beer was plentiful with a range of options. Long story short, we were well looked after and wanted for nothing! Special shout out to our chalet hosts Chloe and Ella who were friendly, efficient and kept the wine flowing! Ella even put on a little quiz for us on our last night. We had a brilliant, relaxing, indulgent ski holiday.

Alpes d' Huez is far more charming than the travel writers would have you believe. The small town is set out over a large area offering a mix of traditional alpine chalets and ambience with the more block type of accommodation. There are plenty of activities other than skiing available which was fortunate since we had very little snow during our stay. THe resort tried to do its best to keep the slopes that were open in good condition but our skiing was restricted to a limited number of slopes which, by the end of the week were icy. However, I can see that had there been good snow conditions this would have been an ideal resort for beginners and nervous skiers. The chalet was great and very comfortable. The staff were excellent going out of their way to make us comfortable and happy. Helen, the chef deserves a special mention for coping with our parties food requirements and food allergies with great skill. We used Masterclass ski school and would recommend them, particularly Jimmy, who is great with nervous skiers. All together a great holiday, shame about the poor snow conditions.

We had not been with VIP before, but we will definitely return with this company: The service, food, chalet staff and location all exceeded our expectations: Small details make your holiday, plenty of storage in the rooms, lots of power points, hair dryers, robes, slippers, heated boot storage, and wake up coffee in bed...! Our staff Ella and Sam could not have been more accommodating, we were totally spoilt! We also return home with excess weight having been blessed with an amazing chef for the week- well done Helen and VIP need to hold on to you! We just needed some more snow, hope it comes for the next guests!

This is the second year we have been to this resort with VIP Ski . We have again been impressed with the quality of service from the beginning of our holiday to the end. Special thanks to Jack, Jack and Gee for looking after us so well. They have been terrific. The food has been fantastic and the whole group has had a wonderful time. The chalet itself is ideal, in a great location and the jacuzzi and sauna have been in constant use! We will be back....

Fab week, with a great team looking after us. Nothing was too much trouble for Ali, Sammy and Katie. The chalet is sizeable and there is great storage etc in the rooms. The food was fantastic all week. Our 5th trip with VIP and we will definitely be back again. Thanks guys.

We have stayed in Alpe d'Huez before with VIP, but had not tried the Club Chalet. Going as a couple and sharing with 12 other people had an element of uncertainty but very quickly any fears we had evaporated. We had a great time in the company of some genuinely nice people. The atmosphere was very relaxed and we would not hesitate to book the Club chalet again. Our hosts, Alastair, Sammy and Katy were excellent. Very friendly, helpful and considerate people. We had a fantastic week and can't wait for next winter. Thank you to all the VIP staff (not forgetting Stu) and our fellow guests for a great week.

Very well looked after! This was our first time skiing and we couldn't of asked for more. Chalet staff were perfect.

The team couldn't have been any more helpful. Nothing was too much trouble great company and professional throughout, Alastair & Sammy are a credit to VIP. The chalet is fantastic. Huge bedrooms, with ample storage, sockets and hooks. Food fantastic , thanks Katie! Everyone liked the selection of wine.

Our first trip with VIP but will certainly not be our last. An amazing chalet with fantastic hosts. Ski in ski out club chateau was perfectly positioned slope side. Our hosts Alastair, Sammy and Katy were professional and welcoming and made our holiday all the more enjoyable, particularly with the birthday cake.

Fabulous spacious bedroom, extremely attentive staff. Nothing was too much trouble. Quite delightful. Really could not fault the chalet staff. Thank you Alistair,Sammy and Katie !!!

Our second stay here and it was even better this year totally due to the amazing staff!! Nothing was too much trouble and the level of professionalism and attention to detail was superb. The food was not only beautiful to look at but fantastic to eat! Everything was done with a smile and they all appeared so organised and happy. Thank you Alistair, Katy and Sammy, you really made our holiday a great one.

Excellent food with friendly, efficient staff who bent over backwards to be helpful.

The chalet and vip staff have yet again been No1. The staff have been attentive but not intrusive. They have also joined in with our own planned activities (quiz night), which has warmed them to our group. The resort itself is great but I found the skiing in the main to be more suited to beginners/early intermediates.

Holiday was great. Hosts were amazing. Did everything from making special cakes to helping decorate a snowman.

Absolutely loved the resort, the skiing was fantastic. Recommend ESF ski school for lessons and the VIP CLUP was fantastic. The staff were lovely and the food was amazing. Thank you Katie, Samie and Ali for making our stay so wonderful.

VIP staff at the chalet were fantastic. Our two hosts were polite hard working and good company. The food was a real delight. Our fellow guests were a most enjoyable crowd. Alpe D'Huez was too small a ski area for us and many of the outer areas were partially shut and so not very enjoyable. We shall be returning with VIP but not to Alpe D'Huez

Can't fault VIP at all this time. After a less than perfect holiday 2 seasons ago I convinced my wife it was a one-off, and the team at Club Château proved this to be the case. True ski-in and ski-out, good sized rooms and all the facilities and space you could ask for. Even sorted parking for our large van and power to allow me to service all our test skis. Would happily visit again - and likely will! Scott - Managing Director - Edge & Wax Wintersports

All the staff were extremely helpful and went above and beyond to make it a superb week. Make some great recommendations on where to go out and what to do during our stay. Would definitely stay again. Outstanding service.

Our first experience of using VIP Ski and the service was outstanding. Excellent chalet, amazing food, good quality wine and exceptionally helpful and professional chalet staff. The 'little things' such as having our skis delivered to the door, our baggage delivered to chalet and choice of options on each food course really made a difference. Overall an excellent experience.

I've stayed with several different chalet operators, but VIP are by far the best I've travelled and stayed with. All the extra little touches and the quality of the hosts in Chalet Chateau (Ali, Katy and Sammie) made this the best skiing accommodation I have experienced. Would definitely travel with VIP again. Any chance of any North American locations?

Excellent service from vip - from customer service in the UK, to the welcome team at the airport, and the chalet hosts and chef. Morning cups of tea make a huge difference when you're trying to catch the first lifts, and these and other little touches were very welcome.

A HUGE thank you to chef Katy and hosts Alistair and Sammy who worked so hard to make sure we had a perfect holiday. The No 6 bedroom was amazing with huge balcony with superb views. The Canapes every evening were amazing and very unusual - thanks Katy - all washed down with Fizz. Our Son and Wife had the room on top floor with their 10 year old daughter in the little single room opposite - great for a family of 3. Childrens teas were great but probably a bit too much on the plate as it puts children off to see a plate piled high with food. The "Honesty" book was great in order that snacks and soft drinks were available 24 hours a day. First time with VIP but have already booked for December 2015 and also March 2016! Thanks again Katy, Alistair and Sammy.

Even with limited snow our Christmas week in Alpe d'Huez was fantastic. We have stayed in many chalets over the years but we agreed that this was the best due to location, spacious rooms, cosy feeling and the great facilities. The chalet hosts Alastair and Sammy and the wonderful chef, Katy made so much difference to our stay through their amazingly helpful attitude and complete reliability. Katy very willingly adapted the menus for our daughter and the food was delicious. We were also very appreciative of the efficient staff at Grenoble airport, especially on our return when the weather conditions had created a lot of uncertainty. We will definitely be back!

Excellent-Andy and Tom need special mention.weather and staff combined to deliver a memorable holiday.thank you all we will certainly return,

Really lovely holiday. Thanks everyone for a great time. Super host Andy, super chef Tom and super sub Hayley.

My 3rd ski holiday with VIP Ski. As usual we were extremely well looked after. The location was perfect and facilities excellent. The Sauna and hot tub were a huge help after a hard days skiing. The staff were amazing, and Tom produced exceptional food every day. They all worked really hard to make this week memorable.

Excellent chalet and food. Ski in ski out really good and ski hire very efficient. Hosts very good and chalet coordinator very helpful and polite. Helicopter ride was brilliant.

Our 4th VIPSki holiday and as always everything A1 . From the moment we arrived at the airport with a VIPski rep there to meet us with a welcoming smile to being dropped off at the airport by helpful staff ...as with the whole holiday nothing was too much trouble! The staff really make it, they make you feel you are their first customers of the season even though we are not..key to any holiday. Standards were as high as with previous holidays if not higher. We can't fault the holiday in any way - well done VIPSki see you next year.

Every moment of the holiday was enjoyable. The staff were incredible as they had to wake up early to wake up the guests and still going for it in the evening. They never ate in front of us but I'm sure they had food before we got up and during the time we were away skiing. The chef always made wonderful food and it was always ready on time. The chalet itself is lovely and it is positioned in the best possible place (right next to the skiing (no buses)). The skiing was perfect and the weather was wonderful. Also the other guests made the holiday enjoyable. Overall it was the best I have ever experienced and it's way better than I could have ever imagined. Thank you so much to everyone but mostly the chalet staff and the people who made the chalet to enable easy skiing.

We've just returned from a 3 night stay at VIP Club Chateau & what an amazing three nights it was! The chalet is lovely & cosy, the atmosphere was fantastic, fellow guests were great fun & ensured as the last comers to the group that we were instantly welcomed as part of the group. The chalet team were lovely - really helpful & nothing was too much trouble for them. Even the snow was perfect :) Thank you VIP Ski! Already planning to look at a family trip with you next year & won't hesitate to recommend to others who are looking for flexibility of a short break but without compromising on the experience.

Me and my husband had the most fabulous week staying in the VIP club chateau. The chalet is very comfortable and cosy and most of the rooms are a really good size. The three guys who looked after us for the week (Andy, Callum and Tom) were so lovely at did all they could to make our stay as comfortable, nothing was to much trouble for them. I think they make a great team and work so well together. We also were blessed with a really lovely group of people whom we shared the chalet with which made it lovely week. All in all we have had the most enjoyable week and would really recommend people to stay in this chalet, especially if they were lucky enough to have the 3 guys looking after them.

Excellent. Best food ever, fab service, weather could be better next time please!

Just back from a brilliant week at 'The Chateau' - the best skiing holiday ever! Great chalet with lovely rooms and the attention to detail from the VIP team was second to none. Big thanks to Tom, Andy and Louise for all your hard work and for setting the scene for some very good times. As one of our group stated "once you've gone VIP, you'll not go back....to any others!" we certainly won't and we are already planning our next VIP trip! The skiing in the resort was pretty impressive too - with some first rate lessons from Willy at Stance Snow.

Cannot fault the whole holiday. Chalet brilliant,room lovely,food fab,staff amazing...brilliant hosts,cooks,cleaners,well done Andy,Louise and Tom..........would definitely recommend,best skiing holiday ever.

Do not hesitate to book this holiday. I am a well seasoned traveller, although this is my first ski holiday and I have to say that the staff here are incredible. They were so friendly and helpful, with great enthusiasm. The service was the best I have ever experienced and the food was out of this world, with so much choice! Alpe d'Huez is a lovely little town and it seems to have the facilities for every type of skier. Well played VIP Ski, well played!

We had a fantastic time in Alpe d'Huez and our chalet. The hot tub and sauna were well used by all, especially with the unlimited, perpetually chilled beer supply. Our chalet hosts made us is welcome and were great fun, from joining us for a post dinner beer to joining in our games and obviously cooking us fabulous food every morning, noon and night. Everything that Tom produced was so tasty and having a choice of menu was such a luxury. Andy and Hayley were always around with morning cups of tea and giving us gen about the town, best snow and bars. The weather was generally kind so we had some awesome powder, blue sky and après at the Folie!

We had a fantastic holiday and were looked after perfectly by Andy, Tom and Hayley. The service was amazing and food was outstanding, those guys worked really hard to make us feel at home and were happy to go the extra mile for us. Overall a great chalet making a great holiday.

This was my first chalet holiday and now thanks to vip ski for an amazing experience it certainly won't be my last!! The chalet was amazing, very clean, great decor, very cosy and warm. But what made my holiday was our chalet staff... Andrew, Hayley and Tom. Toms cooking was out of this world, exceptional flavours, great presentation and very polite a very gifted chef! Hayley and Andrew were so attentive and polite, very caring and always happy to help! For my next holiday can I please have them 3 again :) Fab holiday all round!!! Thank you!!

I just wanted to commend VIP for such great facilities and staff. Most importantly our staff and chef were first class. They were warm, welcoming and worked very hard to ensure our comfort and happiness. The food was five star, and really thought through. If there is such a thing as performance related bonuses, this small team deserve them!

We have had the most fantastic stay here and have enjoyed every second of our holiday thanks to the amazing team looking after us. We were made to feel so welcome from the moment we arrived and throughout the week they really have gone above and beyond to make our holiday fantastic. Andy, Hayley and Tom are so friendly, enthusiastic and kind. They are extremely well organised and are the ultimate professionals. Tom's food is out of this world! One of my favourite parts of the day has been returning to the chalet to a delicious cake made by Tom and Andy or Hayley asking us how our day was. The chalet is beautiful, clean and very comfortable. Thank you Tom, Andy and Hayley - you've made us feel truly special and have made our holiday amazing!

They say it's all about the chalet hosts and I can only say how right they are, we had Andrew, Tom and Hayley and they were amazing. Food fantastic, amenable to all our requests. MY husband had a birthday and they made it very special. What can I say, I wish I could have taken them home to make me smile every day

I love VIP holidays. They take great care of you from start to finish - booking, transfers, ski hire, food, accommodation, staff - all great! Tom the chef cooked up a storm, Andy and Hayley made sure we were well fed and watered. Only slight negative was a lack of snow towards the end of the week but I suppose that's not their fault!

The resort and chalet is superb, the staff on site were at really helpful esp Bex ! Good location and fabulous ski resort - only criticism would be the communication from UK side post booking - errors on flight names and lack of follow up with queries regarding family ski passes and transfer details . Problem with room allocation caused some issues with other guests but it was sorted out - Andy very diplomatic,  Christa on site fully informed - shame as the team on site were so good but the bookings team were poor.

Apologies Linda, we had a bug on the website and your photo's didn't save! Sorry.

We have had 3 ski holidays with VIP and this is the best by far. VIP have really upped their game and it was really fantastic. James (Chef) prepared amazing and varied menus for all and was smiling ALL the time. The other James was helpful, cheerful and efficient, and kept the chalet very clean. Kat was amazingly helpful with great info on ski runs and very helpful with ski school (ESF). They were three great people doing a fabulous job and doing it well. The resort was super with wonderful skiing for all levels. We will definitely come again!