Eden West

Amazing resort. Brilliant service from airport to resort. Skiing amazing - perfect for all abilities. Chalet - stunning, perfect location, comfortable and modern. Host - (Heidi) - Imagine the most perfect host - her name is Heidi. Welcoming from the start, chatty and friendly but professional. Exemplary service - we never asked, it is like she read our minds - one mention of a drink and it was in our hands - better than any Alexa. Heidi is this reason we will be booking again with VIP ski - she is a complete asset to the company - she made our holiday better then ever excepted. In summary, she is a absolute credit to VIP ski.

The chalet is extremely comfortable and truly ski in & ski out. Our host, Heidi is a fabulous cook and nothing was too much trouble. We were very well looked after indeed and thoroughly enjoyed our stay. Our 15 month old granddaughter was very well catered for. This was our first experience with VIP chalet and we would definitely recommend to friends and family.

Great chalet, very good location, very good childcare but poor standards of cleanliness Resort better for intermediate / or long weekend. For good skiers you will ski the whole resort in a few days Limited on piste restaurants, only one or two stand out as ones to recommend - plage de nieges the standout. Limited variety / recommendations for nights out on chalet hosts night off. Nanny was excellent Food was good Cleanliness was appalling especially in kitchen White wine provided was never cold, despite reminding chalet host to put in fridge Transfer excellent Knowledge / attention provided by resort manager limited Supervision / management / support of chalet host poor

Thank you Maria for your balanced and objective feedback. I’m sorry to hear the holiday did not meet your expectations. Rest assured our Staff Trainer is working closely with the host to ensure standards of cleanliness are improved. Best wishes, Lottie - Marketing assistant

We've had a wonderful week with Heidi and Ellie. Nothing has been too much trouble and they are so lovely. The food and hospitality has been excellent and we've been very well looked after. The children have eaten as well as the grown-ups and have had the most amazing time with Leah, our VIP Nanny for the week. She's been so creative and fun and our four children from ages 5 to 12 have all adored her. The whole holiday has been very smooth and accompanied by great snow conditions and six days of sun - it has quite possibly been the best ski holiday ever! I think I say that every year though... Thanks VIP! See you in April!

This week has been highly memorable to say the least. The Chalet itself was outstanding - fantastic location, great views from the bedrooms and living room , spacious yet cosy and homely! However the hostesses (Heidi and Ellie) made our holiday extra special. They were super friendly , attentive , professional throughout, and what great cooks too! We couldn't have asked for better hostesses - thank you!

The location of the chalet is perfect and the resort is fabulous for all levels of skiers. However we were disappointed with the cleanliness of the chalet and the standard of food. There was also a lot of coming and going of VIP staff without knocking and any reason on for thier visit, these were not our staff. Our chalet girl was always friendly and helpful. We have had a great holiday but compared with previous luxury ski companies we have used previously, it was not to the standard we expect

Thank you for your feedback, which we have taken on board. It's great that you enjoyed the chalet's location, but saddening that our service was not up to the high standard which we aim to deliver to all guests who entrust us with their ski holiday. I hope we will have the chance to welcome you back in the future and demonstrate that this is not typical of our holidays. Catriona, Marketing Assistant.

Great location - unfortunately we were surrounded by noise from the piste bashers until 2.30am. This was accompanied by the Skidoos outside which caused a lack of sleep for ourselves and our children. There were other minor issues which were resolved by the end of the week. Meg, our host was lovely and great with the children.

Meg has been an excellent host, very accommodating and helpful, nothing is too much trouble.

Having had a great week with VIP last season in Courchevel, there was no hesitation in booking our 2019 holiday. Yet again, VIP did not disappoint. Eden West must be the best chalet we have ever stayed in - great location (genuinely ski in ski out), three big double bedrooms finished to a high quality and a great communal area. It's a brand new chalet so there were a few teething issues but nothing that detracted from the enjoyment of our stay. It was great coming back from a day on the slopes and enjoying afternoon tea on the south-facing balcony with a killer view. The only thing better than the chalet itself was the VIP staff. Paul (resort manager) and Will (deputy manager) were very attentive and checked in a couple of times to make sure everything was spot on. However, special mention has to go to our host, Meg. She made us feel right at home, cooked wonderful meals and couldn't really have done any more for us. She was great fun to have around - the cherry on the top of a fab holiday. Thank you all so much and no doubt see you next year!

A superb holiday, made extra special by Meg our chalet host. She looked after us brilliantly and we (2 adults and 3 kids) had fantastic chats on top of amazing food for adults and kids alike. We were made to feel really special. Polly our Nanny for the week, did a wonderful job of keeping the kids entertained and was always happy to accommodate our plans for the day and adapt accordingly. She also coped with our lively kids without breaking a sweat.