Eden West

The location of the chalet is perfect and the resort is fabulous for all levels of skiers. However we were disappointed with the cleanliness of the chalet and the standard of food. There was also a lot of coming and going of VIP staff without knocking and any reason on for thier visit, these were not our staff. Our chalet girl was always friendly and helpful. We have had a great holiday but compared with previous luxury ski companies we have used previously, it was not to the standard we expect

Thank you for your feedback, which we have taken on board. It's great that you enjoyed the chalet's location, but saddening that our service was not up to the high standard which we aim to deliver to all guests who entrust us with their ski holiday. I hope we will have the chance to welcome you back in the future and demonstrate that this is not typical of our holidays. Catriona, Marketing Assistant.

Great location - unfortunately we were surrounded by noise from the piste bashers until 2.30am. This was accompanied by the Skidoos outside which caused a lack of sleep for ourselves and our children. There were other minor issues which were resolved by the end of the week. Meg, our host was lovely and great with the children.

Meg has been an excellent host, very accommodating and helpful, nothing is too much trouble.

Having had a great week with VIP last season in Courchevel, there was no hesitation in booking our 2019 holiday. Yet again, VIP did not disappoint. Eden West must be the best chalet we have ever stayed in - great location (genuinely ski in ski out), three big double bedrooms finished to a high quality and a great communal area. It's a brand new chalet so there were a few teething issues but nothing that detracted from the enjoyment of our stay. It was great coming back from a day on the slopes and enjoying afternoon tea on the south-facing balcony with a killer view. The only thing better than the chalet itself was the VIP staff. Paul (resort manager) and Will (deputy manager) were very attentive and checked in a couple of times to make sure everything was spot on. However, special mention has to go to our host, Meg. She made us feel right at home, cooked wonderful meals and couldn't really have done any more for us. She was great fun to have around - the cherry on the top of a fab holiday. Thank you all so much and no doubt see you next year!

A superb holiday, made extra special by Meg our chalet host. She looked after us brilliantly and we (2 adults and 3 kids) had fantastic chats on top of amazing food for adults and kids alike. We were made to feel really special. Polly our Nanny for the week, did a wonderful job of keeping the kids entertained and was always happy to accommodate our plans for the day and adapt accordingly. She also coped with our lively kids without breaking a sweat.