Slick, but never oily
Consummate customer service remains a VIP SKI hallmark. It’s the little things that can make a big difference. A choice of early morning teas in bed, CBeebies before bedtime and a basket of fruit & chocolate for your journey home. We can’t fix the weather, but we will secure a good table at your favourite restaurant and find out last night’s football result.
A ski chalet/hotel holiday should be easy, where the simple things that really matter are done supremely well. Warm ski boots in the morning. Drivers who never let you put your own skis in the back. Freesat for those that can’t miss their favourite programmes. Nannies with a little photo album at the end of the week. Multimedia sockets to play your music, images or film. The utter bliss of a post-piste professional massage or perhaps a manicure and facial. Fluffy towels. Silly little stuff that is important to us, and so we know it will be important to you too.
Watch our video below to hear what previous guests thought of our staff and the service they provide...
Our Classic Chalet Service
Whichever resort you choose, our classic chalet service includes;
Return flights with reliable airlines; Coach transfers to and from your chosen resort; Services of one chalet host (up to 10 guests) or two chalet hosts (over 10 guests); Bath and hand towels (with mid-week change); Bathrobes (on request); Complimentary toiletries; Complimentary WiFi; Champagne & canapés on first and last evening; Daily bedside wake-up drinks (6 days); Fresh fruit bowl; Daily cleaning (6 days); Daily cooked and/or continental breakfast (6 days), self-serve continental breakfast on chalet hosts day off; Self-service daily afternoon tea with homemade cakes; Three course set evening meal with wine, cheese & coffee (6 days); Selection of house wines, cordials & sparkling water during dinner; Nespresso and choice of coffee.
Our CLUB Chalet & Hotel Service
Guests staying in our CLUB Chalets will enjoy our Classic Service plus;
Chef and enhanced host service; canapes on 6 evenings; cleaning on 7 days; Serviced breakfast on 7 days; Enhances menu options with a choice of two dishes for starter, main and dessert; All day complimentary wine, beer and cordials.
Guests staying in our Hotels will enjoy our Classic Service plus:
Enhanced menu options with a choice of three starters, three main disches and two desserts; Evening meal on 7 nights; waitress service; Full alcohol and coffee bar (local charge)
Our Chef or Platinum Service
For real foodies or a greater degree of luxury maybe you should opt for our Chef Service or Platinum Service?
Choose our Chef Service and your chalet host and private chef will provide a personal menu plan on 6 evenings. Enjoy carefully selected upgrade wines, Port and chocolates and an unlimited complimentary mini-bar.
Choose our Platinum Service and benefit from Valet parking in the UK; Private taxi to your chosen resort; A bespoke menu planned by our Executive Chef, carefully selected upgrade wines; Enhanced host service; Cooked breakfast and housekeeping on 7 days; Unlimited complimentary mini-bar; Mid-week change of linen.
If you are celebrating a birthday, anniversary or special occasion on holiday, let us take the hassle out of shopping for a present. We can gift-wrap and deliver to your chalet on the day of your choice, guaranteeing a special surprise for the lucky person you choose to treat.
All items are available to pre-book - simply call us to confirm your choice and we will add the item to your holiday invoice. You may also purchase items from the gift list, plus massage and beauty treatments, in resort. *Prices are a guide and may vary from resort to resort.
- Hand-made Chocolates - 250g Box £25, 500g Box £40
- Champagne - Veuve Clicquot £40, Dom Perignon £150
- Fresh Cut Flowers - Small Bouquet £35, Large Bouquet £55
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Latest Guest Feedback - Service
We sometimes do make them. The true stress test of a service company like ours is how we react. Our local colleagues are empowered to fix things quickly. Failing that our Operations Director, Pip Brockman, oversees all guest difficulties personally. We cannot afford for you to travel with us only once, we have to make sure you come back.