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Slick, but never oily

Consummate customer service remains a VIP SKI hallmark. It’s the little things that can make a big difference. A choice of early morning teas in bed, CBeebies before bedtime and a basket of fruit & chocolate for your journey home. We can’t fix the weather, but we will secure a good table at your favourite restaurant and find out last night’s football result.


A ski chalet/hotel holiday should be easy, where the simple things that really matter are done supremely well. Warm ski boots in the morning. Drivers who never let you put your own skis in the back. Freesat for those that can’t miss their favourite programmes. Nannies with a little photo album at the end of the week. Multimedia sockets to play your music, images or film. The utter bliss of a post-piste professional massage or perhaps a manicure and facial. Fluffy towels. Silly little stuff that is important to us, and so we know it will be important to you too.

Watch our video to hear what previous guests thought of our staff and the service they provide...

VIP SKI Classic Chalet service

All our guests will enjoy the following services in our chalets;

  • Return flights with reliable airlines
  • Coach transfers to and from your resort
  • Services of one chalet host up to 10 people / two hosts over 10 people
  • Towels, with mid-week change
  • Bathrobes and slippers (in chalets with hot tub and/or sauna)
  • Complimentary toiletries
  • Complimentary WiFi
  • Chalet iPad
  • Champagne & canapés on first and last evening
  • Daily bedside wake-up drinks (6 days)
  • Fresh fruit bowl
  • Daily cleaning (6 days)
  • Daily cooked and/or continental breakfast (6 days), self-serve continental breakfast on chalet hosts day off
  • Self-service afternoon tea with homemade cakes (7 days)
  • Three course set evening menu with wine, cheese, coffee and mints (6 days)
  • Selection of house wines, cordials & sparkling water during dinner
  • Flat screen TV with DVD library
  • Hairdryers
  • Massage and beauty treatments (local charge)

    Our CLUB Chalet service

    Our CLUB Chalets, which can be booked by the room on all dates throughout the season, provide an enhanced service. Guests will enjoy the classic chalet service plus the following;

  • Evening meal menu choice
  • Chef and hostess service
  • Bathrobes and slippers
  • Canapes & aperitif on 6 nights
  • Serviced breakfast on staff day off
  • Cleaning on 7 days
  • After dinner coffee with mints & chocolates
  • All day complimentary wine, beer and cordials 
  • Playstation 3 / Blu-ray DVD
  • Personal safes in each room
  • For more details on our CLUB Chalets click here.


    Our Hotel Service

    Hotel Theodul and Hotel Arlberg, which can be booked by the room on all dates throughout the season, also have an enhanced service. Guests will enjoy the classic chalet service plus the following;

    • Chef and Hostess service
    • Evening meal menu choice (7 days)
    Cooked breakfast on 7 days
    Full bar serving drinks & coffee (local charge)
    • Bathrobes and slippers (on request)
    Cleaning on 7 days


    We sometimes do make them. The true stress test of a service company like ours is how we react. Our local colleagues are empowered to fix things quickly. Failing that our Operations Director, Pip Brockman, oversees all guest difficulties personally. We cannot afford for you to travel with us only once, we have to make sure you come back.

    Latest Guest Feedback - Service

    Platinum Service upgrade

    We're renowned for offering excellent service and superb cuisine but for those of you looking for an even greater degree of luxury, you may be interested in our Platinum Service Upgrade.

    Read more

    Special gifts

    If you are celebrating a birthday, anniversary or special occasion on holiday, let us take the hassle out of shopping for a present. We can gift-wrap and deliver to your chalet on the day of your choice, guaranteeing a special surprise for the lucky person you choose to treat.

    All items are available to pre-book - simply call us to confirm your choice and we will add the item to your holiday invoice. You may also purchase items from the gift list, plus massage and beauty treatments, in resort.

    *Prices are a guide and may vary from resort to resort.