Bellacima Lodge

I am very pleased with the quality of service we received. Facilities in Chalet Taiga were excellent, selection of food was great (but we were missing Tarteflette) and our chalet hosts were both pleasant and professional. I was pleasantly surprised when driver Seb offered to return our hired skies back to the shop on our behalf. I will use VIP again next year and will recommend it to my friends.

As a party of 19 adults and children, our requirements were diverse. The helpful attitude of the chalet staff made our stay a ski focussed holiday. From ski hire collection and drop off to theshuttle service to the resort, were hugely appreciated to keep Ski faff to a minimum. The VIP staff's five star food and service plus looking after the kids, feeding them, playing DVDs and card games with them meant that the parents truly found time to relax. Excellent all round service, then next ski trip will be a VIP one! Thanks f rom Adrian Keen and party

What a wonderful week at Bellacima. The chalet was perfect for our extended family with a great layout. It's also ideal for kids with lots of space and a hot tub and plunge pool. The VIP drivers were always on hand to take us to and from the slopes with no waiting for lifts. Chalet hosts Jess and Ross made our week with their amazing cooking and smiley, helpful service. They were brilliant with the kids too and really flexible when we needed to change times or plans. Such a perfect week, we've loved every minute. We literally don't want to go home!

The staff (Ross and Jess) were fantastic, cooked great meals and always helped out whenever they could. They were also especially helpful with advice about where to ski and general information about Meribel. Lodge was very nice, all rooms were regularly cleaned and very spacious. Hot tub, sauna and spa pool were excellent. Awesome music playlists too :) Thanks so much for an amazing week

My Dad and I stayed for a week and had a fantastic time in this amazing chalet. It was my first chalet experience and I can tell you it won't be the last!! It always helps when the sky is blue and the snow plentiful but our hosts Ross and Jess made our holiday really special. The food was superb and as a vegetarian the guys made a special effort to create really tasty dishes, I can honestly say that the food was some of the best I have ever had! the cheese board with fruit and veg animal creations were fab!! The cleanliness and facilities at the chalet were 5 star and nothing was too much trouble. All the drivers were all great, friendly and on time. Thank you for a memorable holiday.

Bellacima is in an amazing location, the chalet is really well furnished and the staff have been fantastic. Jess and Ross both worked really hard to make sure we have all been comfortable, well fed and extremely well watered! The food has been fab, all homemade, fresh and really tasty. Would highly recommend and will definitely consider booking for next year.

All round fab place! Tom and Elle looked after us like a charm. The pool, hot tub and sauna were brilliant. The cinema lost the children for a few book-reading hours and the food was exceptional! Car came to help us to the slopes (even in sparse snow April) very quickly and return journey was always quick (2 mins in car). Loved every minute and will book again.

Everything was perfect, the chalet was amazing, food delicious, chalet hosts fun, accommodating, great singers, brilliant and patient with the children who cried saying goodbye to them as did we nearly!! Really brilliant, thank you so much xx

Firstly we enjoyed our time at Bellacima very much. The Chalet is beautiful - we had a lovely bedroom with more space than I have ever had on a skiing holiday. The hot tube was great and used every day. The swimming tank was a little more challenging to operate and the sauna door didn't fit so was effectively not operational. The pool table and cinema were quirky additions but largely superfluous to requirement. The ski and boot storage was good with a heated floor in the garage. Our chalet hosts were delightful and tried hard. They were always cheerful and polite. It might have been nice if they had had some time to sit down and chat a little more and give us any news about what was on in the resort or even the weather for the day and a comment on the snow conditions. It did appear that they were under pressure to organise everything in the time they had been allocated and there were times when things were missed or forgotten. Having someone around at tea time would have helped. The food was on the whole good although the portions were small. While this suited me for energetic youngsters it would not have been enough. Breakfast worked well although the morning cups of tea were not often ready at the appointed time. Transport to and back from the slopes was mostly fine although there were some delays the first couple of days which was a little frustrating. The drivers however were all chatty informative and very helpful. The problem with our kettle took a couple of days to resolve which was a bit of a worry as it kept tripping all the kitchen sockets and switching off the fridge and the wifi - and we shouldn't really have needed to find the trip switch. Minor irritations and problems were frustrating but ultimately we had a good weeks skiing and enjoyed the resort and the chalet very much - so thanks

Most importantly there was some snow which was very important to us. The chalet was big and furnished very nicely. There was an issue with the kettle blowing a circuit every time it was switched on which was definitely a hazard and took three days to replace. There were features in the chalet which were nice but we did not use as they were not of interest to us i.e. cinema or jacuzzi. I was very excited abut the endless pool but in fact it was a large jacuzzi so I tried it once and you could not really swim in it. I went to the local pool instead. We drink sparingly so the wine provided was a nice to have. We did have to ask, most evenings, for sparkling water instead of wine, it would have been nice to get this on the table automatically. The food was more about presentation than composition or quantity. My very strong advice would be to increase the quantities by offering more vegetables with the main course on a help yourself basis. This is a healthy way to 're fuel' after a hard days skiing. As a vegetarian, half a grilled pepper for a starter and a few mushrooms with a light portion of veggies was not enough after nearly 7 hours of hard skiing. My whole meal had zero protein in it which is poor nutritional management or food planning. I was rather hoping for a robust cheese course but the portions were very tiny and I was nervous of looking greedy as there really was not enough to go around 8 people. On other evenings there was protein such as tofu which was really well cooked and presented and gratefully received. Please look carefully at the veggie menu to ensure there is at least 30gms of protein on the plate per person per meal. The staff were delightful and helpful but we saw very little of them as they remained firmly in the background. The transport was a little hit and miss. We were firmly told to pick a time slot for collection in the morning. We did and were on time. The bus was not on time until Wednesday. The picks ups were fine for us but once guest waited 40 mins to be picked up from the centre of town. For a premium chalet this should be spot on every day.

We take all feedback very seriously and am sorry to read of your disappointment with certain levels of service provided during your stay with us. All feedback is relayed back to the Resort Manager and chalet team in an appropriate and constructive manner. We also have staff trainers on hand to offer additional training and support to the resort team to elevate service levels. Thank you for bringing this to our attention. Pip Brockman - Operations Director

Once again a fantastic experience created by the VIP team. For a family of 13 incl children, every base was covered. The logistics from home to chalet were seamless, ski equipment and passes ready on arrival, and Bellacima was a superb chalet. Huge space, quiet rooms, and the team (Emma, Tom, and Will) and nannies (Becca and sharnie), as well as the drivers (sonny, Andy, Dave, John, nick and Evan) did an amazing job. Every meal was top quality, and we had a great time all in all. Couldn't recommend it highly enough, and we will keep coming back. Thanks once again!

Our hosts: Emma, Tom and Will were really lovely and made the experience really enjoyable. The food was delicious and plentiful especially the puddings and our hosts were very flexible around our dietary requirements. The facilities were excellent and the cinema was particularly enjoyed by the younger children. The hot tub and wave pool were used regularly and the boys enjoyed the pool table too. Our hosts went out of their way to make sure we had a comfortable stay and little extra touches showed great attention to detail. The smaller children particularly enjoyed their cuddly toys being comically "staged" each day on their beds!! Our nanny, Becca, was outstanding in every way and the children were very sad to say goodbye after a fantastic week of lots of fun activities with her. Our only negative comments relate to the transport arrangements. The issues have been clearly explained to Oxford ski company, our Agent, and to the resort manager. Overall however, it was a very enjoyable holiday.

Fantastic long weekend at Bellacima. Nothing better after a cold day of January skiing (and apres ski) than an outdoor hot tub and sauna. Pool table, cinema and a great fire in the lounge as well. The chalet girls were fantastic and the food was excellent - generally a great short trip and highly recommended

Thank you for a fantastic week. This was our 1st time with VIP ski and we can't wait to use VIP ski again. Chalet staff were fantastic. Big thanks to Joe and Rich as well as Tom the driver with the fine beard for going the extra mile. Chalet was immaculate and we couldn't have picked a better bunch of people to share it with. We made full use of the hot tub, swimming pool and home cinema. Our only small disappointed was the food. For a VIP chalet, never mind a flagship chalet, I would expect a higher standard of food. It was very hit and miss. Highlights were the light & moist toffee banana loaf , pork belly and parsnip and apple soup. Over cooked dry chicken breast and the teriyaki beef with no sauce weren't so good.

A great week, our hosts Rich and Joe couldn't have been more helpful, welcoming and tolerant with the six kids! Hot tub and pool were a big hit...

We can honestly say this has probably been the best skiing holiday the group has ever had. The amazing combination of weather, accommodation, food and company has put this trip down in the history books. The Bellacima lodge was unbelievable and the challet hosts Rich & Joe were tip top. The hot tub, sauna and other chalet facilities were amazing and the drivers made sure the group made it to and from the slopes with precision timing. The food was fantastic, prepared by the expert chalet staff and all around the 3 valleys. The only disappointment was going home. We will jump at the chance of doing the same thing again in the future. Unbelievable week,

As soon as you arrive at Bellacima Lodge you can see why it's their flagship chalet. Everything was amazing with plenty of facilities to help relax after a day on the slopes. The hosts (Rich, Lauren & Jo) were great, fun to be around but always providing a great service, food etc was fantastic. And not forgetting the rest of the team providing transfers to/from the airport and shuttle service to/from the lifts. Thank you for putting up with our rowdy group, I/we'd definitely return.

We were a group of 11 with both adults and children in the group. We had a fantastic experience and the VIP staff were very accommodating of our needs (which were rather specific and varied thanks to the mix of guests). The snow was a little disappointing (but this IS the first week of the season so ho hey...) in any case, there were other activities to entertain the children like ice skating at the olympique parc, the counter current pool, the hot tub and also organised walks. Jo, Matt and Rich were fantastic hosts and obliging in every way possible - cooking was top notch and so were the cakes every afternoon. We highly recommend this company and the staff!

Well done VIP Ski for such a well-rounded chalet/ski experience. Our party of friends were delighted to stay in Bellacima, especially with such beautiful new facilities. Emily and Lorna should get particular mention for being such charming, accomplished hosts; they got the balance exactly right of catering for our needs and making us feel comfortable. The food was excellent - consistently high standards and the range of menu was spot on. Cakes were delicious! Everything was made easy for us; the group of kids (aged 13-9) felt it was their best ski holiday ever, as did we. This chalet will only get better in successive seasons as it is fine-tuned. A really good Meribel experience.

We had a great week in Bellacima Lodge. Lorna and Emily looked after us superbly and provided fantastic food. All the facilities in this brand new lodge were top-notch and we particularly enjoyed the hot tub and the cinema room. Great service again from VIP.

We had a great time at Bellacima Lodge and feel fortunate to have grabbed it for the February half term slot.

We have had some amazing skiing holidays over the years but this rates as simply one of the best!!!! VIP ski are superbly organised, the standard of the chalets, the customer service and the sheer quality they offer as an all round package is simply superb. Emily and Lorna and the drivers were just brilliant and such talented cooks and hosts. Our fellow chalet guests were great fun and we ended up getting along like we had all been friends for years!!!! An amazing and memorable experience!! Book with these guys.... You will have no regrets!! Martin & Tracy Cooper

Just returned from an amazing week at Bellacima Lodge. Our chalet girls Emily and Lorna were superb hosts and excellent cooks. The chalet is first class and a great place to come back to after a day on the slopes. The transport service provided by VIP to and from the ski lifts was very efficient. The whole holiday experience, including flights and coach transfer was faultless. Thank you to the VIPSKI team for a great holiday. Hope to see you next year. Mike & Lynne 17/02/14

Congrats to the whole VIP team, you were all fabulous! Special mention to Lorna and Emily for keeping us so well fed and watered, nothing was too much trouble for them. Great looking chalet, high spec with a cinema room and a pool table, will definitely be going back :o)

Stunning new chalet with excellent facilities, great food with a varied menu. From drivers to hosts to sales, the VIP team made us feel like the most important and valued customers.

A friend and I stayed for a week in the newly-constructed Bellacima Lodge. We were looked after superbly by Emily and Lorna, who cooked up a storm every morning and evening. Their enthusiastic nature was much appreciated, particularly in the mornings when we were hungover. The duty driver service was prompt, seamless and definitely allowed us to ski/sleep for a lot longer. We also took full advantage of the hot tub and sauna while other guests ordered in DVDs to watch in the cinema room. All in all, a very impressive chalet with superb staff/drivers/managers (one of whom even lent me their ski gloves for one day when I left mine in the VIP van). P.s. We never evens saw the counter-current pool, let alone use it, as we we're having too much fun with the other facilities!

A great week- Bellacima is a brilliant chalet with all the luxury facilities you could ever want. Wonderful hospitality and cooking from Lorna and Hope, already planning a return visit next year.

Just returned from a perfect week in Bellacima Lodge. The chalet was wonderful, especially the hot tub after a day on the slopes. We love skiing pre-Christmas as the pistes are virtually empty and the snow conditions were great. Emily and Lorna were the perfect hosts, they looked after us extremely well and the food was exceptional. Well done to all the team.

The first guests in a new Chalet - and how great it was. Special thanks and praise must go to Lorna and Emily, our hosts, who made sure that we all had everything we needed and that our stay really was superb. Although it was their first season, they seemed like seasoned professionals already. Nothing was too much trouble and they ensured a lovely , homely ambience at Chalet Bellacima. We've all enjoyed some very special cuisine, served perfectly and a wide range of menu did not disappoint. Bravo!