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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Another great trip with VIP

    Joseph Hajnal 13 Feb 2017

    Stayed Feb 2017
    As always, VIP did a great job - everyone was friendly, professional and delivered excellent service. The only improvement I would like is for the afternoon cakes to be lower in sugar - to my taste they are all too sweet and in particular the blondies were essentially uneatable. Also the mint and earl grey tea bags make very weak tea - this are very small issues and they did not detract from my holiday, it would just have been more perfect if they were enhanced Thanks to everyone
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  • 5 stars for being a great team, going the extra mile and giving us a fabulous holiday.

    Belinda H 13 Feb 2017

    Stayed Feb 2017

    The team of staff at Montjola are fantastic - without exception all were smiley and helpful throughout the week. With such great service one could not help but enjoy the stay. Our bedroom was kept pristine and was extremely comfortable. The food was brilliant - huge breakfasts to set one up for the day on the slopes and then a great choice for dinner - apres meant we missed out on tea but I was reliably informed by those that didn't stop off at Mooser and KK's that the chocolate brownies were amazing. The taxi service to and from the slopes was a real luxury. Roddy and Rory know the mountains like the back of their hands and did a great job of guiding us over to Lech and beyond which was fabulous skiing. All in all, I would definitely recommend VIP and thank you Will, Rachel and all the team at Montjola for a memorable week. Have a great rest of the season.

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  • Ski 2016

    Mandy Rowlands 13 Feb 2017

    Stayed Feb 2017
    We had a great holiday to this resort. Chalet was good with two friendly hosts Hannah & Frankie. If I could change anything it would be dine at little earlier 7/7.30pm. Thank you Mandy
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  • Great time had by all!

    Mark Hudson-Peacock 13 Feb 2017

    Stayed Feb 2017
    From start to finish, the holiday was great. Chalet was smart, slightly cramped in the room compared to VIP chalets I have stayed in in the past, but then, I really only slept there, so not that important! A few more wall hooks in our room would be helpful to hang things on, would be my only suggestion there. The communal spaces were really nice and fit for purpose. The staff were excellent in all respects: we were well catered for, informed of all relevant things, provided with our passes in a timely manner, assisted whenever we required help, given lifts to the ski lifts and collected when needed to be. All in all, I could not ask for more from them. Only other point, I would suggest, is that for those that do not drink wine (and there was plenty of that available and we could never have drunk it all), having a range of beers to choose from should be offered as an alternative at no extra cost (up to a reasonable limit per person per day, with additional beer then possibly chargeable). We could buy a small bottle of Kronenberg for a Euro from the honesty bar, but that was all. The local Spar came to our rescue, but I do think you could consider changing this in the future. Having stayed in the Aspen Lodge in town before, beer is supplied there on tap as much as you want. It would be nice to offer a selection of beers in the outlying chalets as well, for those of us that would prefer this choice instead.
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  • Great family holiday

    Ray Mallock 13 Feb 2017

    Stayed Feb 2017
    The Chalet was excellent in a great location close enough to walk to town if you wanted to however the driver service was invaluable for ferrying the little ones around and the driver team were always helpful and courteous . Joe and jack, our chalet hosts did a great job and the numerous special requests from the grandchildren were met with great humour from them both. The food and wine were very good. The nannies , Ellie and Olivia were very good with the all the children. The only niggle we had was lack of thought when fitting out bathrooms , there was no shelf for soap or shampoos so had to be put on toilet lid which meant floor was soaked after each shower. Also for my wife, the mirror was nowhere near the PowerPoint for drying hair which was a frustration, but other than that a great family holiday.
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  • Excellent

    Vivian Blick 13 Feb 2017

    Stayed Feb 2017
    VIP Ski did a great job looking after us from the moment we arrived at Gatwick airport, through to arriving in Grenoble, transfer and the Chalet itself. Out Chalet Hosts, Alice and Charlotte could not do enough for us and always had smiles on their faces. There was nothing that could not be arranged, for example sleds for our grand children, toy boxes, additional guests for dinner, Champagne for my wife's birthday, an earlier dinner than usual for the children, and even some changes to the regular menus. The concierge service is excellent, a telephone call and 10 minutes later a VIP Ski van arrives to transport you to the slopes or from the slopes or to a restaurant or into town etc. Again smiling faces all the way. Barney, Josh, Sam, Sean, Callum, just a few of the names that we remember. All with a "no problem" attitude. We even went ice karting with some of them one afternoon. As sometimes happens there are small issues. For example our 3 year old grandson arrived for ski school without skis, as we had assumed that at this age he would collect them at the schools. This was not the case and so skis and boots needed to be fitted etc. which would eat into his lesson time. So "G" the friendly VIP Ski manager (fixer) arranged for our grandson to get boots and Skis sorted, personally escorting us to the ski shop and then rearranging his ski lesson for a later time that day. It seems there is nothing that they will not do for you. We will definitely use VIP Ski again.
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  • Photo following first review !

    Jo Edwards 13 Feb 2017

    Stayed Feb 2017
    Amazing . See first email.
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  • Hotel Montjola Feb 2017

    RHS RHS 13 Feb 2017

    Stayed Feb 2017
    We had a wonderful week with VIP in St Anton. The delightful staff were universally cheerful and would always go the extra mile to help. The food was delicious with plenty of variety all week. A very happy and well managed crew. Many thanks to all.
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  • Another fabulous VIP holiday

    Yvette C 12 Feb 2017

    Stayed Feb 2017

    Having just returned from St Anton, I want to thank all the staff at Montjola for a great week. You were all top class and made our holiday one to remember. The accommodation is lovely with ample space to chill out, the food was the best I've had in a chalet (I liked the fact that you could choose what to have for starter, main and desert!) and the wine was good quality. Thanks to Roddy for guiding us around the mountain, Toby for a great quiz and for driving us round, the girls for serving fab food and Rachel and Will for running a great operation.

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  • Best time ever!

    J B 12 Feb 2017

    Stayed Jan 2017
    Our fourth visit to Altitude Lodge was the best yet, with a cracking team from VIP staffing the hotel , who were engaging and interested in your day, and who remembered your individual whims and requests. The food was varied and delicious; even the serviette shape and cheese board theme was changed daily! The only slight niggle was the wifi that could have been better. Thanks to Sam, Helen, Jess, Lottie and Tom
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