Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Everybody, from the chalet staff to the chef are absolutely amazing with kids !!Surprisingly top notch food from the chef. A great variety of meals and top quality. Location of chalet was good and the accommodation was superb. Staff could not be more welcoming and personable. A very happy family holiday. Thank you. X
As always, the collection at the airport, the transfers, the organisation, the staff, the food etc. were excellent. It’s nice to see VIP working in a hotel environment, and still able to keep it personal (although I must say we both do prefer chalet to hotel, however that’s our own personal preference). I wanted to make particular mention of how lovely it was to see some familiar faces, and to see their progression with VIP over the years. It was lovely to see both Chris and Bernie again, both of whom are doing a splendid job in their new roles! We also met Hannah, who always had a smile for us, and whose service in the restaurant was exceptional, and she deserves a special mention. Finally, Sion also deserves a mention, as he went above and beyond to ensure we felt at home. He went the extra mile for us (checking doctor availability, learning our names (appreciate with a full hotel week to week, this cannot be easy), and helping with the pillow situation). On a final note, I would like to say the pillows in the hotel weren’t great, and unfortunately, we weren’t able to get decent non-feather pillows for the duration of our stay. It’s my only negative feedback, and I would suggest you invest in some. Thanks, and all the best for the rest of the season.