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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Heavy, heavy snow!

    Andy Fraiser 04 Mar 2017

    Stayed Feb 2017
    The only thing that held our holiday back was the weather - snow, snow and more snow! Fortunately though, we were well looked after by the ever attentive VIP Ski team with special shout outs to the wonderfully energetic Sam, Elle and Rose. Sam has mastered the art of the VIP Ski menu and added his own cute twists to many of the dishes. Our three boys are under the age of 7 and Sam was incredibly sweet and caring towards them - he put a separate menu together for the boys, that was a big hit.
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  • Fab week at Club Aspen

    Simon Mellor 04 Mar 2017

    Stayed Feb 2017

    Club Aspen is located in the centre of Val providing the perfect spot to get around the resort. From arriving at the airport right through to departure the staff were all amazing. Fabulous touches all along the way, from the choccy bar and water on the coach to the champers and treats in the evenings. Gabby, Katie, Livvi, Rachel, Liam and Neil (the amazing cook) were nothing short of brilliant. They all really looked after us and we enjoyed their company. Thank you!

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  • Indiana second visit

    Nick Kebbell 04 Mar 2017

    Stayed Feb 2017
    This was our second visit to Indiana this year and again great experience with all the staff treating us so well. Would love to have some better lighting in the bedrooms.
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  • Cracking time in Lugano suite

    Elaine Burns 04 Mar 2017

    Stayed Feb 2017

    Tabitha and max met us from the bus with a warm welcome that continued throughout our stay. The food in the chalet was excellent : really delicious and considered our dietary requirements. The atmosphere in the chalet was relaxed and we had a lot of fun, even roping max and Tabitha into our murder mystery evening which was done in great spirit and humour. Billie the nanny was wonderful with the single toddler in our group. All in all, it was a wonderful stay: relaxed, informal, great food, nice wine, warm hosts, lux comfort, and the best location, right on the slopes, above the bars. Highly Recommend VIP and the Lugano suite - try it, you won't be disappointed!!!

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  • Jennings family review

    Susanne Jennings 04 Mar 2017

    Stayed Feb 2017
    Considering the fact that our son Lukas was very unwell, the helpfulness, sensitivity and general brilliance of the hotel team managed to make our week as good/easy as it possibly could have been. Many members went above and beyond their line of duty- names that come to mind are Luke, Bernie, Siobhan, Tom and Sion. Help with getting ski equipment was fantastic (Luke) as was constant willingness to drive us back and forth to doctors (Luke). Initial Communication with the doctor was made much easier with the help of Sion and difficult food requests were always readily accepted (Tom). The help we received was hugely appreciated. Attention during meals was perhaps slightly limited but when we were served service was friendly and helpful. Starters and mains were delicious, however we felt that puddings were over-the-top/ too deconstructed and we would prefer simple options- Apple crumble with custard etc.
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  • Fab skiing week in Lech with VIP Ski

    Catherine Beaton 04 Mar 2017

    Stayed Feb 2017
    As ever VIP have excelled in the delivery of a fabulous skiing holiday, the hotel was wonderful, the food and service of an exceptional standard. A fab team, well done.
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  • A relaxing week with toooo much snow!

    Rachel Russell 04 Mar 2017

    Stayed Feb 2017

    Loved our first Club VIP holiday! Great chalet with on tap beer and wine. Superb food cooked by chalet chef (the best evening meals we have had on a ski trip, thank you Neil). I saw some people had previously moaned about choosing menu on day one. I don't think this is a problem at all as choices are so different to lunches on the slopes. Would definitely book another Club chalet holiday. x

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  • Just perfecf

    Megan Pentecost 04 Mar 2017

    Stayed Feb 2017

    What can I say? This has been the most fabulous ski holiday I have ever had. The VIP team were second to none - from the food to their great company! Both Tabitha and Max worked well together and ensured every need was catered for. In addition, we had the wonderful Billy looking after our 2.5 year old son. We can't praise you all enough. Thank you for everything you did for us. We will be back again next year :-)

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  • Fab holiday -second time around

    Alec Mitchell 04 Mar 2017

    Stayed Feb 2017

    Came to hotel Theodul earlier in season and it was great. Came back again with more family. Food superb, some of the best in 30yrs of ski holidays. Service excellent (Tom, Hannah, Harry, Portia Simon Luke and Deena). One member of party had skiing accident and needed operation. Staff, in particular Sion, could not have been more helpful. Ski guiding from Rich and Ross excellent. Would thoroughly recommend and would certainly come again.

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  • One of our best ski holidays yet

    James Haire 04 Mar 2017

    Stayed Feb 2017
    We loved to bits the quality of the hotel accommodation, the homely atmosphere, and the friendly and helpful service. The staff are some of the most engaged and proactive people we have been looked after by, and the hotel food was as good as we have experienced on any ski holiday we can remember.
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