Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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We had a brilliant week at Theodul in Lech, and really enjoyed our first family ski holiday. The chalet is lovely and everyone who works there is very friendly and helpful. The food was fantastic; a special thank you to the chef for carefully preparing egg & nut free meals and afternoon tea treats for our allergic son. Ski and boot hire arranged before we arrived through Strolz was a great set up right next to the slopes. Megan, one of the chalet nannies, was so lovely and our 4 1/2 year old really enjoyed playing with her in the afternoons. We did have an issue on the first morning of ski school - drop off was so chaotic, and our 4 1/2 year old was very upset going on the bus and wasn't able to carry his skis to keep up with the others. The group was large (10 children) and we were told there were usually additional ski school staff to help the younger ones, however, they were understaffed that day. We were called to go and see our youngest after less than an hour - not a great start! We spoke to Bernie in the chalet about it, and VIP arranged for Megan to accompany the 4 year olds in our group to ski school the next day. This made a huge difference. Bernie also spoke to the ski school, who then had an extra person to help the children on the bus and on the nursery slope for the rest of the week. After that our boys loved ski school and can't wait to go back. Spa area was lovely and relaxing, but it would be even better with a hot tub or pool. Overall, a big thanks to the chalet team for a great week in Lech.
Skiing awesome! Weather amazing. Chalet - dated accomadation - certainly not what you would describe as a penthouse. Not deep cleaned, Stained carpets, a kitchen that has seen better days probably in the 80's - spot lights out all over chalet. Bathroom shower head and waste falling apart! Needs an urgent makeover! If this was a bargin price for week you would accept it - but not when paying Easter Holidays premium.
We are extremely sorry that a number of important service details were not as they should have been during your stay. We are confident that these issues have now been addressed and thank you for bringing them to our attention. Our sincere apologies for having let you down on this occasion. Pip Brockman. Operations Director.
An amazing chalet right on the slopes. Superb service and comfort in the chalet and great restaurants literally just outside the door. Two great guys serving up delicious food throughout the day. A wonderful stay had by all.
Our chalet hosts Rom and Paddy were very attentive and looked after us very well. We had a family holiday with three generations and all ages found the cinema, pool table and jacuzzi great fun. There was plenty of good food and wine and they cooked separate meals for the children. They were always warm and friendly and willing to help with anything that needed doing, even so far as to help put the children's boots on in the morning. All in all an excellent holiday.
Emily and James have looked after us so well, creating such a friendly atmosphere. The food has all been delicious and the chalet perfect. We have all really enjoyed the VIP experience so much, a vast improvement on our previous holiday with another company! All the staff have such a 'can do' attitude - a truly fabulous family holiday. Thank you from us all.
This is our 3rd trip with VIP and it was fab. Tom, Ella and Jamie were brilliant chalet hosts and Tom's food was amazing. The service was outstanding. 3 times I was driven by one of the team to the ski shop to change boots. Yesterday when I twisted my knee on the slopes I was met off the piste by the resort manager in a car and driven to the medical centre.... I will never go with another ski company!