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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Could do better

    Adam Friedmann 17 Apr 2017

    Stayed Apr 2017
    Overall, the chalet and resort great. The chalet staff Tom and Elle, were really lovely and hard working. However, a few things that were below par: 1) We weren't met at the airport (had to telephone to organise someone to come and find us) 2) Still at the airport, we had to sit around for a couple of hours awaiting another planeload. Nowhere specific to wait. Just a cafe/on the floor. It was hot. We ended up sitting out by the bins. Not what I'd call VIP per se. 3) The chalet kitchen area was pretty grubby - greasy surfaces, dishwasher not working (dirty plates/cups), so everything felt dirty. The dish towel was frankly a disgrace. The trouble here is that clients with housekeepers will expect much higher standards of service/cleanliness than gap-year employees can provide without more training/managerial input. 4) Despite the 20C ambient outside temperature, we still had full winter gear on all the beds and couldn't get adequately cooled off at night. Hot! 5) To upgrade to the VIP supplement would have added around £390 per person for which one would obtain various bits and pieces like better booze/free bar/private airport transfer/fresh flowers etc. However, our group of 11 comprised 6 kids and they were also expected to pay for this. That seems highly unreasonable. A lot of the stuff promised was already there in our chalet too like robes/slippers/toiletries and chauffer.
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  • The best

    Ray Charmak 17 Apr 2017

    Stayed Apr 2017

    Perfect ski holiday for me and my 2 adult sons who are all excellent skiiers

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  • Fabulous chalet!

    Rachel Barnes 17 Apr 2017

    Stayed Apr 2017
    We had a lovely holiday in Alpe D'Huez. The chalet was brilliant, loved the hot tub, sauna, heated boot room, and balconies with amazing views. The hosts were very friendly and helpful, and nothing was too much trouble. The birthday cakes were delicious! Breakfast was fine, some dinners were excellent (stir fried tofu was delicious, and fish pie so nice I had to have 3 servings!) but other nights the meat was a bit tough and the potato crumble a bit dry. I would recommend reducing the portion sizes - we only managed cheese a couple of nights as we were so full! More info on the menu at the start of the week would have been useful, as we didn't know about the 'switch' option which we might have opted for. Overall a lovely holiday though.
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  • Fantastic week!

    Clare Furze 16 Apr 2017

    Stayed Mar 2017
    Relaxing and enjoyable holiday - nothing to difficult to arrange and the whole family were spoilt rotten.
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  • A Great Holiday

    Andy & Kate Dickerson 16 Apr 2017

    Stayed Apr 2017
    A great team and lovely chalet. Thanks to Ella, Jamie and Tom for making us all welcome. Can recommend VIP again. The snow conditions lower down were difficult in the pm but the snow ploughs worked hard overnight to recover as best as possible.
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  • Easy introduction to skiing for the kids

    Mark Griffin 16 Apr 2017

    Stayed Apr 2017

    Hard to find fault in anything bar wanting a bit more snow. VIP made the whole experience so easy. First time for our children, and they have fallen in love with skiing. Our chalet was in a fab location, v luxurious and spacious and the food Andy cooked each night was delicious. The hot tub and sauna added a little something extra too!

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  • Fun in the snow and sun

    Beverley Beney 16 Apr 2017

    Stayed Apr 2017

    We have travelled with VIP over the last fifteen years And once again we have experienced a great holiday. Although the start wasn't great thank you VIP for your quick email response; Thank you to all the saff who have been tremendous and have made our holiday the best! Can't wait to come back. Only think I would change, the sofas in the lounge!! Love you you all Xx

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  • Easter skiing

    Kirstin Maddalena 16 Apr 2017

    Stayed Apr 2017

    Thoroughly enjoyed our stay at club chateau. Very friendly staff who looked after us really well, we didn't want for anything. The weather was gloriously sunny all week which was wonderful despite the fact that it meant many runs were closed and open ones melting by the day but we still had some lovely skiing. My only issue was with the nanny, who was lovely, however I felt could have been out and about a bit more with the children, rather than predominantly in the chalet watching DVDs! We would certainly come back to this resort and definitely use VIP ski again!

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  • Fab time and one comments ....

    Nick English 16 Apr 2017

    Stayed Apr 2017
    Other than being exceedingly lucky with snow and weather, the whole experience at Chalet Klosters was spot on. Charlotte and Alice were always a complete joy. Food was great and they were incredibly charming. They also v kindly agreed to help with babysitting one night which was very kind. Car service made all the difference in the world. The thought of having to drag kids and their skis around just didn't bear thinking about. The boys driving the vans were all also incredibly well mannered and.very helpful indeed. One small thing. Precision Ski's where we renting the ski's were incredibly rude on the first day. Although they redeemed themselves a little over the week, the nine of us nearly walked out first day on the ski/ boot fittings. As two families we are skiing an awful lot and to have the boot man getting so aggressive when we commented on that we wanted different boots that were a little bigger etc was just so unessary. I think this can reflect on VIP and you should be aware of it. There are many other charming ski rental locations in the resort and I would seriously considered looking into alternatives. A fab week all around. Thank you VIP and the wonderful Alice and Charlotte.
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  • Guest Review

    Fiona Armstrong 16 Apr 2017

    Stayed Apr 2017
    Excellent chalet location for the slopes with great facilities. Emily and James did a great job of producing a good range of delicious meals over the week - loved the carrot cake! All the kids meals were excellent. Emily and James were fantastic hosts, we enjoyed our cups of tea in bed and they made 2 excellent birthday cakes on top of the normal cakes provided which we all enjoyed. Ben and Nat were always on hand for any issues and resolved any problems very quickly and efficiently and the kids really enjoyed their Easter egg hunt and we enjoyed our extra champagne! The organisational experience in London prior to arriving at the resort was not very smooth, the finances were confusing as it was split between 3 families and although we thought we had ordered all necessary ski hire, equipment and lessons etc if we hadn't checked all the information and been skiing previously we would not have realised not everything was included. This is an area that could definitely be improved upon. We had a fantastic holiday and definitely will come again with VIP. Thank you.
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