Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Our first trip with VIP and what an amazing time we had. From the welcome at the airport, coach transfer, bags directly to the room everything was efficient. Staff go over and above to help guests and are flexible to everyone's needs. This was especially seen at dinner time where customer needs were fully taken into account. The hotel is fully equipped with good wifi throughout and all needs met. Rachel and Adam do a fantastic job leading the team and with Adams guidance and recommendations we have already booked to visit Lech next year. Special mention must go to Jo who acted as our private nanny for the week looking after our 2 year old and taking and collecting our 5 year old from ski school. They both had an amazing week of adventures and visits to the special play cafe for hot chocolates! The other nannies, heather and Emily did an amazing job looking after all the kids especially at dinner time. We have certainly seen where the extra cost comes into the equation compared to other ski holiday companies and it is worth every penny. Thank you all at Hotel Montjola.
We found the whole VIP experience excellent. All the staff were happy ,smiling and always helpful. The food was extremely good, even if a little over generous at times. My only slight gripe was that stairs and landings were not cleaned regularly. Our party age range was from 4 to 78 and it worked for us all! We would certainly recommend VIP.
Well done to all the staff at the Hotel Montjola! The hotel itself is a bit tired and we understand it is a due a revamp in the next year or so. However this was made up for by the excellent food and really friendly and helpful staff. Everyone we dealt with from drivers, waitresses and front desk staff were always happy to help with any request there were no signs of "end of season fatigue" from the staff. Like every ski hotel in the world they need to turn the hearting down though !
We had a great holiday and were looked after and fed so well by Rob and Sam in the chalet, and our wonderful nannies Beth and Holly! Thank you all for making it a real dream holiday!