Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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The service from VIP Ski has been excellent from start to finish. The chalet hosts (Stephen and Kate) have been welcoming and very helpful during the whole stay, they couldn't do enough for all their guests. The food and service was first class. I would stay here again and recommend the chalet to friends and family.
We had a good 3 day ski break at chalet Marielaine. Our kids loved the mezzanine bedroom and we all enjoyed the hot tub and the log fire. Our chalet host Anna looked after us very well, with some excellent cooking. Thanks also to all the drivers, we never waited more than a couple of minutes for lifts to/from the slopes/town. Thank you
Pleasant holiday but aspects of hotel service could be improved, including: 1) one slow coffee machine at breakfast makes for queues 2) cooking below par 3) room cleaning cursory. A glass dirtied on the first day was left every day
Thank you for your feedback Jan. I have passed your comments onto our resort team who will ensure the issues raised are addressed immediately. Kat Jolly - Austrian Area Manager