Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Overall I had a good stay but I do feel there is a lot of room for improvement, as below: - advertised a lot closer to town than it actually is (website advertises a few minutes to town...it isn't) - You have to wake up 20 minutes early to run the shower to get hot water - We had a night where we had no hot water (I don't feel it was well communicated - no sign in reception when we returned from skiing) - The hotel is very worn and doesn't appear anywhere near as modern as the photos - They don't change the towels more than once a week even if they can see your towels are sodden - The accuracy and quality of breakfast was not the same standard as dinner. They never bought breakfast out for our table at the same time, which was unfortunate as most of the table would have finished before the last person received theirs. This is my second stay with VIP ski with my first being equally as disappointing. I just feel they always oversell what they actually offer.
Thank you for your feedback. Sincere apologies that there were issues with the hot water supply during your stay. Our team did their best to communicate this as soon as they were made aware and the problems have now been resolved. I have passed on your comments regarding the breakfast service and our Executive Chef will address this with the team. Kat Jolly - Austrian Operations Manager.
My Dad and I stayed for a week and had a fantastic time in this amazing chalet. It was my first chalet experience and I can tell you it won't be the last!! It always helps when the sky is blue and the snow plentiful but our hosts Ross and Jess made our holiday really special. The food was superb and as a vegetarian the guys made a special effort to create really tasty dishes, I can honestly say that the food was some of the best I have ever had! the cheese board with fruit and veg animal creations were fab!! The cleanliness and facilities at the chalet were 5 star and nothing was too much trouble. All the drivers were all great, friendly and on time. Thank you for a memorable holiday.