Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Great food and kind attention to food intolerances and allergies; pleasant and attentive staff; lovely rooms; spa area was luxurious; good ski guiding. Lech is a lovely resort and Hotel Theodul ideally situated.
1) price reflects quality of service 2) excellent food 3) excellent shuttle service to and from chalet 4) stress free from start to finish 5) good boot room with great driers 6) fun & helpful staff - attentive and service driven 7) the wine was great! 8) chalet is spacious and comfortable 9) en suite to all rooms is great 10) flexible/ accommodating as to food requirements 11) help with booking restaurants 12) champagne on arrival with canapés 13) good provision of technology in chalet 14) morning service of drinks to bedroom! 15) water in bedrooms (good for thirsty mornings) ...a true VIP experience. See you next year!
This was my first time with VIP and it won't be the last, the team have been amazing and have made our holiday. They are attentive, engaging and will bend over backwards to do the little things that make a holiday exceptional. The hotel manager Murray lead the team incredibly well and as a guide gave us probably the best day's skiing we had, what a great asset to your business. The food and service also made the whole experience once of the best I have had in forty years of skiing. Thank you to all.
This was our 2nd time at Hotel Theodul having been here last year. The hotel was up to its usual high standards and may even have been even better than last year. The staff are extremely friendly and helpful, rooms are very clean , food good and the house wine very presentable. Lech as a ski resort has many good runs, covers a vast area, certainly good for a week. There are good restaurants on the slopes. The only downside this year was the warm weather which meant the lower slopes were slushy, this was not all bad news as it meant there was more time spent in one of the bars at the bottom of the slope !!
The hotel is a little tired but what it lacks in style it makes up for in hospitality and friendly and accommodating staff who whatever the time are there to make your stay as wonderful as possible. The week with Graham Bell and Henry from the telegraph was carefully planned and catered to most abilities. The resort is not for beginners and the skiing in this week is not for the faint hearted but is great with fabulous people. The hotel is due a refurb next year so book early.
What an incredible week! All staff have been exceptional, always making time for guests and meeting any extra requests with friendly smiles. The chefs have provided delicious food, great choices on the menu and accommodated kids meals also. And the childcare was amazing! We would definitely come back to Hotel Theodul. Thank you all.