Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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This was our first family skiing trip and was a huge success. VIP help us think about and took care of every important detail. All VIP staff were very friendly and helpful. In particular our chalet host Will looked after us exceptionally well and his cooking was restaurant standard or better. Thank you to all.
Our 5th holiday with VIP and once again a fantastic week. We chose Lech to try somewhere different and weren't disappointed. The hotel is in a great position, and the staff were superb throughout. We've rarely had better service in a hotel and the extra touches like tea delivered to your room are great. Special thanks to Euan & Lewis for 3 days of excellent ski hosting and to Andy and Katie for their front of house service. Great snow conditions, great company and one of the best ski holidays we've ever had !
Excellent ski in ski out. Great friendly professional staff. Chalet rooms spacious and balconies. Original holiday booked with other operator they cancelled three before flight - VIP came to rescue our ski holiday by helpful support as we searched for a new holiday. PS wifi ok but not able to reach all rooms.
Our apologies you experienced the WiFi was not reaching all the rooms. We found an item of equipment was faulty and were able to replace it the same day. Thank you very much for highlighting this issue to us.
This was our second holiday with VIP this year and it was even better than the first (which we gave 5 stars ) . The staff make VIP a cut above every other company . Cate and Andy always welcomed us to breakfast and gave us ski run and restaurant tips for the days skiing . Anna was always on hand to offer gasps of delight as we recalled our runs on the slopes by most of all Euan and Lewis for their ski guiding , knowledge of the linked resorts and great choices for lunch stops . Absolutely fantastic , well done and thank you
Thank you to everyone who has made our holiday so special. From Lou in the office to all the FAB staff in Club Aspen...Josh, Curtains, Niamh, Amy and Charlie. The water by the bed was a lovely touch. Concierge were always on hand for any issues which were dealt with efficiently. James always around to help. Food was lovely. Afternoon tea delicious. Would have loved warm plates for the evening meal. Kids meals were perfect, although a few different puddings would have been nice (even same as adults one would be fine) Tea and coffee in bed was very welcome. Your staff are a real asset to you and you should be proud of them. I hope to be back next year with Ollie for another amazing week. Thanks Andy.... Jo, Sienna and Natasha xx