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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Jungfrau

    Emma Clarke 31 Jan 2026

    Stayed Jan 2026
    Super holiday, made even special by our chalet hosts Lilly, Sam and Hannah. Looking forward to our return in 3 weeks in the penthouse where we requested the same hosts. One thing, the wine is a little basic. Yes, we can upgrade, but this is France. The wine, especially the red, should be better. We bought some of our own in Spar. Guigal. Chapoutier basic Rhones exceeded the chalet offering
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  • Great time with Sam, Lily & Hannah

    Tinne Loh 31 Jan 2026

    Stayed Jan 2026
    We stayed a week and Sam, Lily, and Hannah really took great care of us. The meals they made were very well curated and fabulous. On top of that, Sam, Lily and Hannah were really warm and engaging with each of us. Sam, Lily and Hannah, engaged with us separately and it was so nice to chat with them about our ski holiday and experiences. We’d love to come back and have them take care of us again.
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  • Fantastic Team and Chalet

    Barry Bremner 31 Jan 2026

    Stayed Jan 2026
    Great high quality chalet very well located - team weee awesome Lilly, Sam and Hanna were fantastic making sure we wanted for nothing - the teams cooking skills could not be faulted - already booking for next ski holiday
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  • Novices to the slopes

    Beccy M 31 Jan 2026

    Stayed Jan 2026
    Our 1st time on a skiing trip… both novices and well looked after by all Ben/Ollie & Charlie were amazing. Elise/Tilly & Evie were also awesome Thank you guys
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  • Just brilliant

    Olivia Flavin 31 Jan 2026

    Stayed Jan 2026
    Lily , Sam & Hannah Excellent Nothing too much trouble
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  • Fantastic!

    Laura Hamilton 31 Jan 2026

    Stayed Jan 2026
    Amazing family holiday at Bear Lodge. The staff were fantastic with our young children making them feel welcome from the moment we stepped through the doors. The small group ski lessons and bear cubs were fantastic and there is nothing else like it for the children. Isobel in Bear cubs was so good with our children that my youngest declared that she loved her. The restaurant staff were all lovely, in particular our server Annabelle and the restaurant manager Molly. We will definitely be back!
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  • 5 STAR FOR BEAR LODGE

    G C 31 Jan 2026

    Stayed Jan 2026
    We’ve just returned from another fantastic stay at Bear Lodge, and I honestly can’t fault it. What really stood out this year was just how much things have improved since our visit last season — from the overall organisation to the atmosphere and attention to detail. It’s clear a lot of effort has gone into elevating the experience, and it absolutely shows. The facilities are excellent: comfortable, well-appointed rooms, great communal spaces, and everything you need for a relaxed family ski holiday. The lodge feels warm and welcoming from the moment you arrive. A special mention has to go to the restaurant team — Molly, Ben, and Charlie were outstanding. Friendly, professional, and genuinely caring, they made every meal a pleasure and went out of their way to look after us (and the kids). They’re a real credit to the lodge. More broadly, every member of staff we encountered was helpful, positive, and approachable — nothing ever felt like too much trouble. Thank you to the entire Bear Lodge team for such a memorable stay. We had a brilliant time and will absolutely be back again.
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  • Bear Lodge

    J R 31 Jan 2026

    Stayed Jan 2026
    We’ve had a wonderful week at Bear Lodge as a family of 3 with a 1.5 year old. The nursery is exceptional and we have been so pleased with the care our boy has had from Lauren, Kerris and the other girls. The location of the lodge along with the ease of the boot room and other facilities is brilliant. We’ve been extremely well taken care of by Fiona, Ollie, Charlie and the rest of the catering team. They have gone out of their way to make sure anything our wee one needed, at any time. The concierge team have also been incredibly accessible and with Elise, Tilly & Evie all responding to our ‘baby emergencies’ really quickly! My tip if you’re travelling with children (even a baby) is to book the family room as the extra space is really useful. Overall brilliant week and we hope to return soon!!
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  • Brilliant and hassle free!

    Sam Heriot 31 Jan 2026

    Stayed Jan 2026
    From start to end it’s been great! Airport transfer was really straightforward. Food was delicious every night, really enjoyed the range of meals. Georgie, Becca, and Paddy were lovely and alway accommodating. No notes!
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  • We will be back!

    Becky Wilson 31 Jan 2026

    Stayed Jan 2026
    First time with VIP Ski from a handful of recommendations. Couldn’t fault it! A stress free holiday, fantastic staff so friendly a big shout out to Charlie, Ollie, Mollie and Fiona who made our week even more enjoyable. Skied Les Arcs hard would definitely return to Bear Lodge 5 stars all round and loved finishing our day in the fantastic spa setup.
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