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Holiday experience was generally good. The chalet is in a great position. Getting to our chalet on the first day was a bit of a muddle and not a VIP experience. We felt that Becca and Ed did a fabulous job in such a small and badly designed kitchen. The meals were delicious and her gluten free cakes were very good. The dining table is a joke. Massively oversized and extremely impractical. We had to shout to each other. Not a cosy experience. The chalet was advertised as 8-10 people. The chalet actually sleeps 8 adults and two small children comfortably. The adult who drew the short straw spent one week on a mattress on the floor which was too small for her. The chalet was missing some vital appliances. A coffee machine where guests can make their own coffee and a toaster. One guest is gluten free and didn't get any gluten free bread until day three and when it did arrive it wasn't possible to toast it. Poor quality sliced gluten free bread is inedible unless toasted. The only gluten free cereal contained chocolate bits. More fresh fruit and possibly avocados at breakfast would have been nice. The fireplace didn't work for the first three days. The first two times it was lit it filled the chalet with smoke and we had to open all the windows and doors. We asked for somebody to look at the fireplace. This fault was not rectified until day 4 when maintenance discovered that the flu was blocked. We considered this a serious safety issue which should have been tested and passed before guests arrived at the chalet. We had an issue with a leak one evening. Water was dripping from the kitchen through the light fitting in the bedroom below. We were unable to shower before bed and had to clean our teeth with bottled water (I hope we won't be charged for this bottled water). We had members of staff trying to rectify the issue all evening. TV in the room with the bunk beds didn't work. Bedside lights in two of the bedrooms didn't work. The staff, all extremely friendly, but there seemed to be a lack of resort knowledge. They were unable to recommend any mountain side or village restaurants. Luckily for us we have a friend who has stayed in the village many times and recommended some very good restaurants which we would never have found had we not been told. A folder in the chalet with lists of restaurants would be a good idea. We were extremely surprised that we had to pay for beer. We have stayed in numerous catered chalets over the years and have never had an honesty bar. Beer has always been included in catered chalets. Tissues also always provided in bathrooms. We had a fabulous holiday but there are a lot of issues which need to be rectified by the managers of VIP.
This is our second time staying in Chalet Brioche so we knew what to expect in terms of the chalet, which works very well for two families inclusive of children ranging in age from 9 - 13, however, by far the best thing about staying Chalet Brioche this time were our formidable chalet hosts, Jas and Ellie. They were a pleasure to have around and extremely hard working. The food and service was exemplary. A classic case of when the standard of hospitality can really make a holiday. Thank you girls! The Bells and The Bowdens