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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • New Year in Nevada

    L R 05 Jan 2019

    Stayed Dec 2018
    Great week in a fabulously located chalet, where we were very ably looked after by our amazing host Alex. Whilst we were not entirely convinced by the prototype COOK menu, Alex always went the extra mile; with the endless baking and food preparation, faultless cleaning and tidying, tech demos and generally being on hand to answer any query. Would have been 5 stars if the snow had been better!
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  • Best catered chalet we have stayed in

    Andrea Robinson-smith 05 Jan 2019

    Stayed Dec 2018
    Wonderful contemporary and new chalet with all mod cons - a great place to stay with adults, teenagers or children. The VIP staff (Kate and Charlie) were fantastic and we were constantly impressed with their culinary and hosting skills. Definitely warrants a return visit
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  • VIP?

    Wendy and Chrissy Brown and Emms 05 Jan 2019

    Stayed Dec 2018

    Holiday experience was generally good. The chalet is in a great position. Getting to our chalet on the first day was a bit of a muddle and not a VIP experience. We felt that Becca and Ed did a fabulous job in such a small and badly designed kitchen. The meals were delicious and her gluten free cakes were very good. The dining table is a joke. Massively oversized and extremely impractical. We had to shout to each other. Not a cosy experience. The chalet was advertised as 8-10 people. The chalet actually sleeps 8 adults and two small children comfortably. The adult who drew the short straw spent one week on a mattress on the floor which was too small for her. The chalet was missing some vital appliances. A coffee machine where guests can make their own coffee and a toaster. One guest is gluten free and didn't get any gluten free bread until day three and when it did arrive it wasn't possible to toast it. Poor quality sliced gluten free bread is inedible unless toasted. The only gluten free cereal contained chocolate bits. More fresh fruit and possibly avocados at breakfast would have been nice. The fireplace didn't work for the first three days. The first two times it was lit it filled the chalet with smoke and we had to open all the windows and doors. We asked for somebody to look at the fireplace. This fault was not rectified until day 4 when maintenance discovered that the flu was blocked. We considered this a serious safety issue which should have been tested and passed before guests arrived at the chalet. We had an issue with a leak one evening. Water was dripping from the kitchen through the light fitting in the bedroom below. We were unable to shower before bed and had to clean our teeth with bottled water (I hope we won't be charged for this bottled water). We had members of staff trying to rectify the issue all evening. TV in the room with the bunk beds didn't work. Bedside lights in two of the bedrooms didn't work. The staff, all extremely friendly, but there seemed to be a lack of resort knowledge. They were unable to recommend any mountain side or village restaurants. Luckily for us we have a friend who has stayed in the village many times and recommended some very good restaurants which we would never have found had we not been told. A folder in the chalet with lists of restaurants would be a good idea. We were extremely surprised that we had to pay for beer. We have stayed in numerous catered chalets over the years and have never had an honesty bar. Beer has always been included in catered chalets. Tissues also always provided in bathrooms. We had a fabulous holiday but there are a lot of issues which need to be rectified by the managers of VIP.

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  • Amazing New Years!

    Maria Dent 05 Jan 2019

    Stayed Dec 2019
    From when we arrived on the 29th December... We havent stopped eating and drinking! We have had one of the greatest winter holidays to date! The chalet (Le Manoir) is stunning inside and out, with wonderfully clean rooms, freshly baked cakes everyday and an outdoor hot tub with a magnificent view of Morzine. Everyday we have enjoyed three course meals and a delightful selection of wines. The VIP staff were so much fun and very knowledgeable of the area. Many thanks... See you next year for sure. #MagnificentManoir
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  • We love our chalet girls!!

    Eliza Prentice 05 Jan 2019

    Stayed Dec 2018
    Thank you so much to Chloe and Maddie for making our holiday so special. We loved everything about the chalet, from the food, hot tub, shuttle service & our amazing hosts who went above & beyond - thank you!!!
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  • Pryces Boys Trip

    Simon Pryce 04 Jan 2019

    Stayed Dec 2018
    Great boys trip, brilliantly managed and handled by Sam and Sophia. Despite every attempt to flumux them - broken toe2 no shows as someone lost their passport. 2 mid-week arrivals and a surprise show Tuesday show from one of the no shows and New Years Eve drinks for 12 as Sophia ill for 2 days. They were great hosts, the chalet worked really well and was very comfortable and there was even snow. Sam and Sophia contributed significantly to a very memorable holiday.
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  • New Year in Meribel at Chalet Brioche

    Sophie Renwick 04 Jan 2019

    Stayed Dec 2018

    This is our second time staying in Chalet Brioche so we knew what to expect in terms of the chalet, which works very well for two families inclusive of children ranging in age from 9 - 13, however, by far the best thing about staying Chalet Brioche this time were our formidable chalet hosts, Jas and Ellie. They were a pleasure to have around and extremely hard working. The food and service was exemplary. A classic case of when the standard of hospitality can really make a holiday. Thank you girls! The Bells and The Bowdens

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  • Yet another fantastic ski holiday

    A F 04 Jan 2019

    Stayed Dec 2018
    We stayed in the Sycamore Suite from 16 - 23 Dec and had a wonderful holiday. Harry was our host and he was just great - good company, a superb cook and he managed all our dietary bits and pieces extremely well! And I know that is no mean feat! We were also blessed with the most amazing snow so along with a super-comfy chalet and a welcoming hot tub to return to each afternoon, everything was fabulous. Thank you all at VIP Ski once again for such fabulous service both in the London office and in resort.
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  • Christmas skiing

    Kate S 02 Jan 2019

    Stayed Dec 2018
    This was our first Christmas away, and with children we had been slightly apprehensive about how this would work. We were, however, in the very capable hands of Liv and Freddie, who made us very welcome and were amazing with the kids. The food was excellent, the cakes amazing, and the kids were delighted with their daily arrangement of teddies. Liv and Freddie cooked a great Christmas dinner, maintaining humour and service even when the electricity cut out for 20 minutes whilst cooking a turkey to feed 8 people (it was still delicious, as were all the dinners). We will be hoping to come back next year. There was a delay in getting the kids' ski passes sorted on the first day which was somewhat stressful, but Dan ensured we got them and all the kids got to ski school on day one on time.
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  • Wonderful Christmas at Lech

    Carmel Lally 01 Jan 2019

    Stayed Dec 2019
    Our stay at the Hotel Theodul was magical. The staff were so welcoming, charming and professional. The food was delectable and we looked forward to dinner so much that we didn’t book any other restaurant. We look forward to a return visit in the future.
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