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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic holiday

    Jo Davis 26 Jan 2019

    Stayed Jan 2019
    We booked with VIP chalets last minute and from the booking through to the whole holiday we have been delighted with the service. The staff at the Theodul are a credit to the company, nothing is too much for them, their whole attitude is one of happy, helpfulness which has made our holiday even better than we could have hoped for. The skiing at lech has been amazing and the guiding offered by the company made our first day in a new area fun and easy. I would certainly book with VIP again.
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  • Lovely Week

    Andy Beresford 26 Jan 2019

    Stayed Jan 2019
    Great weather and skiing, let down by the small elements missing in the chalet.
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  • Colibri Haughey Jan 19

    EChris Haughey 26 Jan 2019

    Stayed Jan 2019
    We have thoroughly enjoyed our family ski Holiday. The chalet is to a high standard and Josh and Chloe have worked really hard to make our time here really enjoyable. They are very pleasant, polite and helpful - a credit to your team. We especially enjoyed the hot tub - all chalets should have one ! Thank you for a great Holiday and we will be in touch soon to book again for half term 2020 ! Chris&Abi CJ, Daisy, Eme xx
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  • The Club

    T Lake 22 Jan 2019

    Stayed Jan 2019
    Really enjoyed the stay here and 90% good, however the Chalet layout at the B.Club tends to leave the downstairs cold, as the door leads direct to the hot tubs outside and often just left open, also the 2 other internal doors do not close properly, again keeping the area often cold. The guests tended to sit all around the fire around 4ish, but even then lit by us the guests, the staff would light it approx 6-7pm if not lit by us. The food was in general good, but strangely enough often not that warm, rarely hot, I and other guests felt that the kitchen struggled to cope with 24 guests at times. My 3rd time with VIP, and it does take 3rd place im afraid! Lech & Les gets claiming top spot. This may appear a little harsh, but it is how it was, would i go back and recommend it to others - yes.
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  • Generally very good.

    R. B. 22 Jan 2019

    Stayed Jan 2019
    The hotel is lovely, comfortable rooms, lounge and bar. An exceptional sauna/spa area. Food good although afternoon cakes leave a lot to be desired. A few salad options would be welcome in the evening. Staff all very pleasant and helpful.
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  • Beautiful location, nice staff

    A K 22 Jan 2019

    Stayed Jan 2019
    Chalet in beautiful location. Good shuttle service provided. Staff very friendly. Initial service (food) mediocre but improved upon complaint. One chalet member was ill, so another had to step in. Staffing seems inadequate to deal with heacy workload. Jess (Jasmine) very kind and attentive and always happy to help. Resort manager only appeared on Day 3! No introduction and welcome note with an illegible signature so no way to contact manager. Would have liked proper introduction to the resort and staff members on day 1. The shower room (next to the sauna and intended to get the water from for the sauna next door) was used as the staff shower room (which is fine) but was a COMPLETE mess. If it has to be used by staff it should at least be kept in a representative way. Otherwise chalet was clean and tidy.
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  • Comfortable brand new chalet

    Angela Townsend 21 Jan 2019

    Stayed Jan 2019
    This brand new chalet is nicely appointed and our VIP hosts, Charlie and Kate, ensured our stay was very comfortable. The bed was one of the most comfortable I’ve experienced. Meals were very enjoyable, nothing was too much trouble for Kate or Charlie. This is not a ski in / ski out chalet which was a bit disappointing. The chalet is in a spectacular position with great views towards the Stade lift. Minor details need addressing - our bedroom door didn’t close properly and others had issues with door handles coming off. Despite heroic efforts from Charlie keeping the fire alight was problematic and it was slightly troubling that the smoke alarms weren’t triggered by the smoke that was generated! All in all, a very relaxing holiday in a very nice resort.
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  • Great staff and organisation

    nick blezard 21 Jan 2019

    Stayed Jan 2019

    We've been skiing in Val for a long time and latterly with catered chalet companies. This was the first time with VIP and I have to say that all their staff from booking to departure were very helpful, accomodating and above all very proactive in dealing with and helping on any matter that came up. We were probably exceptions , not flying from one of the usual airports , but from accomodating skis and boots in Geneva airport to coordinating transfers to suit, they couldn't have done better . Any small problem in the chalet was attended to immediately. We completed the return transfer and check in on Sunday morning within three and a quarter hours , must be a record ! Food and drink were good quality and plentiful and the free offers in the reception bar an added bonus. Location was first class. Constructively a couple of suggestons - there was no explanation/verbal guide to Val and its benefits during the transfer or in the chalet itself eg traine rouge, different uplifts and how to benefit from them , Chevaillot bakery next door to Aspen, benefits of Carre Neige etc . Some of our fellow guests had not been to Val before and would have benefitted from this kind of info and as well as guides, maps , directories in the chalet. Some of these were available in reception but one didn't have to go there and there availability was not generally made known . All easily rectified I hope. The bedroms and bathrooms were excellent ( shower especially ) but the living room seating left a bit to be desired in the comfort stakes - maybe an incentive to get out into the town ! We will be benefitting from VIP again

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  • Lovely chalet and great food

    HEATHER HEADLEY 21 Jan 2019

    Stayed Jan 2019

    Thank you to our hosts for the wonderful food and courteous service. Chalet is new and very nice, rooms good, plenty of hot water, loved the mezzanine to sit and read on a snowy day/rest day. Great ski in - ski out chalet.

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  • Perfect Week

    Lauren Bowmer 21 Jan 2019

    Stayed Jan 2019

    Every part of our VIP experience has been faultless. From booking to arriving back in the UK everything ran smoothly. The chalet and spa area was clean and in good working order; we had a small fault with our bedroom door but this was quickly resolved. The food was excellent, the team worked well as a team and nothing was too much trouble for them. Our glasses were always topped up and always served with a smile. Having stayed with VIP for over 12 years and stayed in Club Bellevarde previously this certainly will not be the last time. Well done to the whole team who made our holiday such a fantastic week, one to definitely remember.

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