Arriving with a car in a car free resort
As a group of 8 people with 2 self-drive and 6 arriving from two different airports at different times we know we set VIP a potential logistical nightmare. But they manage this well, and we have done this with them for some years now. Our week happened to coincide with a change of Resort Manager. Just before we (the two self-drive) arrived we called Tim (Resort Manager) and he organised for us and our bags to move from the covered parking at the edge of the resort. Beautifully done too. Tim and Emily met us as we arrived at the carpark and were so helpful. As we were to discover, getting the Avoriaz Cat-Track Taxi Service to adhere to the customer's timetable isn't easy but this was superbly done. The rest of our group arrived while we two managed a few hours skiing thanks to the fantastic chalet staff at Kakisa, Freddie and "Liv" (Olivia), who found us somewhere to change while they continued to clean the chalet after the previous group of guests. We know that we can't always expect it but this was just typical of how these two were so helpful throughout the week.
The Chalet
Chalet Kakisa is a very new building and a very striking design. I can see the VIP MD Andy's design eye has been on the case here. The overall is very impressive from outside and inside. A very modern look to Chalet Kakisa in a resort planned by the French in the 60s and mostly built back then too! It is also functional with good storage and plenty of space within bedrooms and communal areas. Just a few more coat hooks might be useful around the boot room and front door area. We happened upon a problem with the shower in our room during the week. Within a matter of a few hours someone was looking at this for us. This has been our experience before too, if a problem arises VIP are keen to solve this. Even with weather disrupting travel they cope amazingly well, in fact better than their much larger competitors.
Chalet Staff
As well as their help on arrival at the chalet Freddie and Liv operated to an incredibly high standard all week. If you wanted something they did their utmost to do it for you. The food and service were first class, delivered in a friendly manner. After working for 20 years in hospitality I know it isn't easy to achieve such service and always smile as you do, but they were superb at this. The way that they worked together and their interaction with us the guests was great.
Leaving at the end of the week
Well none of us wanted to after such hospitality but leave we must. Will, Tim's successor, organised the local Avoriaz Cat-Track Taxi Service to collect our luggage on Saturday night as we requested. This was so that we could load the car that evening at the carpark for an early start to our drive home on Sunday. As we discovered the service doesn't quite run to time as booked when they are busy, but Will and his colleagues were so accommodating, helping us with loading luggage. In fact, they really did this for us, plus got us back to the Chalet in good time for our meal that final evening.
Thank you
Many thanks to all who made this another fabulous VIP Ski Holiday, from the many staff we spoke to in the office to arrange this holiday to Tim who kindly saw us off from the carpark early on Sunday morning.