Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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This week was by far the best VIP experience. This was mainly down to chalet Hosts Dan and Yasmin. They made us feel very welcome and looked after us all week. The standard of food prepared was fabulous all week. The only quibble would be how stuffy the chalet rooms were even though the radiator in bedroom and bathrooms were off. Thanks to the chalet hosts for making our stay so pleasurable.
We have just returned from another wonderful holiday with VIP. Eden East is a lovely spacious and comfortable chalet for four persons. Easy to ski in and out of and offering superb views of the mountains from the living room and the ski slopes from the two bedrooms. It proved to be a very snowy week, but it was always a delight to come home to Tom's delicious cakes and to look forward to his excellent suppers later each evening. I would also like to say how attentive and helpful Paul (the resort manager) was in helping us during our stay and sorting our various requests on this our first visit to Alpe D'huez. A really most enjoyable week.
Just to give an initial brief outline, we booked our group trip for 20 passengers via an agent called ski solutions. That was a mistake we will never make again! However, once we were then placed in the hands of VIP Ski we were provided with warm friendly, informative service and were looked after from first contact over the phone from the resort manager Paul a few days before departure. Paul then maintained contact daily and provided excellent service throughout our stay. Then we met our chalet staff, Lucy, Harry & Sortia (sorry if spelling is incorrect) in chalet Chapelle who were a fun friendly crew that made our stay such a pleasure. These guys are a credit to VIP ski and made us feel extremely welcome from the moment we arrived at the chalet. They took time to memorise all the names of the 20 people in our party & with the sterling friendly service they provided it made us feel like we were staying with friends rather than guests in a chalet. Harry, Lucy & Sortia were so attentive & made immediate friends with the young ones in our party. I personally have been skiing for 35 years and have had some good service and poor service throughout that time, but I can say hand on heart that this holiday was a good holiday which was made exceptional by the care and professionalism afforded us by Harry, Lucy & Sortia. The chalet is located well, it is nicely appointed and is fully as described in the VIP Ski website. The food is excellent & the guys cater to any food intolerances or dietary requirements which was a requirement in our group. We all had a great ski holiday & this was only made better by the attention paid to us by Harry, Lucy, Sortia & Paul who all helped make our stay in Alpe D’Huez the best ski experience we have had. Thank you all. Pete