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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Big Birthday Celebration

    Jayne Rawlins 06 Feb 2019

    Stayed Jan 2019
    I chose Hotel Theodul for my big birthday celebration as Lech has been one of my favourite resorts for the past 40 years. I organised the trip for a group of 13 family and friends who had never skiied in Lech nor had any of us had stayed with VIP Travel before. I was therefore very concerned that the holiday would live up to the our expectations. I need not have worried as from the very start we were made welcome by the young, friendly and surprisingly professional staff. Our rooms were spacious, clean and comfortable in the Austrian style and the large communal rooms welcoming and beautifully decorated. The spa area in the basement was of an unexpectedly high standard more befitting a 5 star hotel. Breakfast provided a healthy and substantial start to an active day on the slopes, At teatime we were served a tasty selection of cakes, biscuits and savouries very hard to resist and the evening meal was beyond all expectations; three beautifully presented, delicious courses of the highest quality followed by an interesting cheese selection. The varied selection of wine was also very much appreciated. All meals, services and requests were provided willingly with a smile by all the staff. My birthday evening was a joy made extra special by the efforts and special attention of the staff. Our outward and return travel went very smoothly and the arrangements for flights and transfers were obviously well thought out and organised with efficiency. I spent 11 years working for a ski travel company as contracts manager. It was my responsibility to oversee the superior quality of our extensive hotel and chalet accommodation and our resort staff throughout Europe. With this experience I cannot fault Chalet Theodul or the VIP staff. I would recommend it to all and look forward, hopefully to returning myself in the near future.
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  • Big thank you

    David Foster 05 Feb 2019

    Stayed Jan 2019
    I would like to say a big thank you to you for all the organising that you did in aid of the family ski holiday at Refuge Boua in Maribel. We all had a great time there even the skiing conditions were good. All of us advanced in our own technique’s but I must say I had forgotten how physical skiing could be as I for one was completely shattered at the end of the day. My thighs hurt so much sometimes it was hard to get up from a chair, however as the days went by the legs began to get used to it. The chalet was fabulous and what a great location right on the slope which gave us the opportunity to ski in and ski out. Lily aged 8 had a great time at ski school and was told if she went back next year she would upgrade past the next level, Lily was very pleased at this. The chalet was kept spotless by the chalet team every day. Hugh and Pippa (the team) were excellent I could not fault them in anything they said or done absolutely brilliant. There was nothing they would not do for you and were a tremendous help. Pippa even helped entertain the 3 year old who can be difficult at times but Pippa had complete control and involved Lexi in making some cup- cakes. Which of course we ate on return from the slopes. We miss them very much I would like them to come and cook for us back in the UK!!. We really did appreciate all the hard work that they did and making us very welcome by the end of the week they were part of our family and very relaxed. Once again thank you one and all from all the family.
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  • Welcoming and comfortable

    Joe Kershaw 05 Feb 2019

    Stayed Jan 2019
    Spacious, comfortable chalet with excellent catering from Bethan and Isla. Friendly, helpful chalet hosts and resort staff. Although Avoriaz is a relative newcomer, the resort has a good feel. It is car free, which means you can finish the holiday by skiing to the door of the rental shop to return kit. Or ski right up to your chosen bar at the end of the day.. Skied most of the Plein du Soleil area over the week; no lift queues, good mountain cafes, great weather and great skiing. I’m happy to recommend VIP Ski, and Avoriaz, to anyone who enjoys some luxury along with good skiing.
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  • Great location

    Annie O 05 Feb 2019

    Stayed Jan 2019
    This is a repeat visit to Altitude Lodge in Les Gets. Visit No4 I think . Why? Well, the great location for a start. Step out of the chalet door straight on to the piste. No more lugging skis or trudging to a bus stop; the location is superb. Add then friendly “can do” chalet host and staff , comfortable rooms with wonderful views across the snowy landscape and accompanied by excellent cuisine prepared and presented beautifully by chef Katie, washed down with a good choice of wine and you have the recipe for a great skiing holiday. May I add a special mention too to chalet manager Andy who went above and beyond to solve a problem we had with forgotten luggage, You get the picture .....nothing is too much trouble. Thank you guys.
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  • Fabulous Holiday

    Catriona T 05 Feb 2019

    Stayed Jan 2019
    First time with VIP Ski and hopefully won't be the last. We had a room with a view of the home runs. The room was large and plenty of storage. We made good use of tge wellness centre at the end of the day. Loved the Hay Room. The staff also organised a massage one evening which sorted out tired legs for the last couple of days. We had loads of snow being selfish a bit more sun would have been good. If you want a change from skiing then there are plenty of walking trails.
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  • Total Luxury

    Jo Ladley 04 Feb 2019

    Stayed Jan 2019
    Beautiful chalet, beautiful food, beautiful wine, wonderful holiday, and that’s from the one non skier in a group of 20, Paul the resort manager was very accommodating at helping sort out ski hire for my one very much beginners lesson, but all credit goes to Lucy, Harry and Sorcha, you guys are an amazing team and thanks for your wonderful company when everyone else deserted me for the slopes, it was a privilege and honour getting to know you all, much love, Jo, Rob and George xxx
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  • Great chalet Hosts

    Robin Gibson 04 Feb 2019

    Stayed Jan 2019

    This week was by far the best VIP experience. This was mainly down to chalet Hosts Dan and Yasmin. They made us feel very welcome and looked after us all week. The standard of food prepared was fabulous all week. The only quibble would be how stuffy the chalet rooms were even though the radiator in bedroom and bathrooms were off. Thanks to the chalet hosts for making our stay so pleasurable.

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  • Val D - Merlot

    Sebastian Crawshaw 04 Feb 2019

    Stayed Jan 2019
    The weather (often a key factor) was a mixture of snowy days, with sunny sections of the day. The effect was that outstanding fresh snow arrived almost daily, but with some grey poor visibility as it did!! So: Snow conditions superb. Able to complete the Sache on two separate days with deep snow on each. Perfect. Connection to Grenoble was a bit tedious. 3.5 hours each time. Though having the later transfer was civilised. Decent group in the chalet. Chalet conditions : perfectly adequate; room comfortable, Chalet hosts very welcoming. Menu reasonable. BUT: main course food on table was not actually hot enough; plates not warmed adequately to cover the plating up time, (despite actually mentioning it). This could be fixed with advantage. 3 star - ish, rather than 4 star! (Note significantly not as good the Scott Dunn service I had last year in Val D). Wine still not very interesting!!
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  • Eden East

    Christopher Cameron 04 Feb 2019

    Stayed Jan 2019

    We have just returned from another wonderful holiday with VIP. Eden East is a lovely spacious and comfortable chalet for four persons. Easy to ski in and out of and offering superb views of the mountains from the living room and the ski slopes from the two bedrooms. It proved to be a very snowy week, but it was always a delight to come home to Tom's delicious cakes and to look forward to his excellent suppers later each evening. I would also like to say how attentive and helpful Paul (the resort manager) was in helping us during our stay and sorting our various requests on this our first visit to Alpe D'huez. A really most enjoyable week.

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  • Pete’s party!

    Peter Lowe 03 Feb 2019

    Stayed Jan 2019

    Just to give an initial brief outline, we booked our group trip for 20 passengers via an agent called ski solutions. That was a mistake we will never make again! However, once we were then placed in the hands of VIP Ski we were provided with warm friendly, informative service and were looked after from first contact over the phone from the resort manager Paul a few days before departure. Paul then maintained contact daily and provided excellent service throughout our stay. Then we met our chalet staff, Lucy, Harry & Sortia (sorry if spelling is incorrect) in chalet Chapelle who were a fun friendly crew that made our stay such a pleasure. These guys are a credit to VIP ski and made us feel extremely welcome from the moment we arrived at the chalet. They took time to memorise all the names of the 20 people in our party & with the sterling friendly service they provided it made us feel like we were staying with friends rather than guests in a chalet. Harry, Lucy & Sortia were so attentive & made immediate friends with the young ones in our party. I personally have been skiing for 35 years and have had some good service and poor service throughout that time, but I can say hand on heart that this holiday was a good holiday which was made exceptional by the care and professionalism afforded us by Harry, Lucy & Sortia. The chalet is located well, it is nicely appointed and is fully as described in the VIP Ski website. The food is excellent & the guys cater to any food intolerances or dietary requirements which was a requirement in our group. We all had a great ski holiday & this was only made better by the attention paid to us by Harry, Lucy, Sortia & Paul who all helped make our stay in Alpe D’Huez the best ski experience we have had. Thank you all. Pete

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