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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Simply wonderful!

    Kate H 04 Mar 2019

    Stayed Feb 2019
    We had an excellent week in Altitude Lodge, Les Gets, where we were wonderfully well looked after by Andy, Katie and their team. The location, right on the piste, could not have been more convenient - we put our skis on by the terrace and skied down to the lifts, then skied back to the door at the end of the day. The chalet was very attractive and fairly spacious by French standards. The food was the best I've had on a skiing holiday - Katie is a really fabulous chef! All of the team were helpful and friendly and they worked hard to give us a great holiday, led by Andy who could not have done more to make us feel welcome and relaxed. We hope to return to this lovely chalet again another time. I should also mention the VIP staff in the office who dealt with our booking and odd queries and the team at the airport - everyone we dealt with was friendly, professional and helpful. Thanks to you all!
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  • Excellent ski holiday

    Tracey Waldron 04 Mar 2019

    Stayed Feb 2019
    A very enjoyable week, the hotel was comfortable, staff always friendly and courteous, the food of excellent quality. The spa and small outdoor pool were perfect to relax in after a full day skiing. We thought the welcome drinks, midweek quiz and guided skiing gave a friendly social vibe to the hotel, and we enjoyed meeting up with other guests to have our predinner drinks at the bar. All in all a great hotel in Lech, easy access the wonderful Arlberg ski area, a good value ski holiday, and a very warm welcome from the VIP staff.
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  • Club Aspen

    Helen & Neil Boyle 04 Mar 2019

    Stayed Feb 2019
    Thanks to all the team who provided such a highly personal and attentive experience on our recent holiday! From being greeted by name, to being served delicious 3 course dinners, not to mention the wine and fabulous afternoon tea! The location and proximity to the slopes is superb. The accommodation and facilities were maintained to a high standard by the dedicated staff. There is no doubt the staff’s friendliness created an ambience which we all enjoyed! Merci to you all.
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  • Hotel Theodul

    Chris Mayo 04 Mar 2019

    Stayed Feb 2019
    A very enjoyable stay at Hotel Theodul, comfortable quiet rooms, good food and wine, excellent staff. We really enjoyed the social ambiance of everybody arriving together, spending the week together and skiing with other guests.
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  • Super Ski Holiday in Lech

    Fiona Read 04 Mar 2019

    Stayed Feb 2019
    A group of 10 of us stayed at the Hotel Theodul last week and had a fabulous holiday. The VIP team were friendly, professional and generally couldn't do enough to make our time with them perfect. It's hard to single anyone out as they were all so good, but Lorna in paricluar was excellent and helped to make a nasty incident I had with a car get resolved smoothly (hope you're knee is getting better!). The ski guiding was good, and helped us explore the whole area in near perfect conditions. We had Dan on Day 1 and he was considerate of us getting ski legs going before picking up the pace - really well judged, thank you. The Spa area was a great treat to come home to after a tough ski and was never busy whilst we were there and so kept its aura of tranquility. The evenings at Hotel Theodul were made fun by all the guests enjoying the bar area before dinner so there was a real 'buzz' to the place. Most guests were happy to mix, chat and share stories over a glass at the bar and hopefully our rather noisy group (carefully put into a side room) didn't disturb the ambience! The food quality mostly exceeded our expectatoins, which was a bonus, and feedback on a couple of items was recieved in the constructive spirit it was given. The single adverse comment was an inconsistent quality of room cleaning, some days not as good as on others, and I'm sure this will be addressed. Thank you VIP Ski, we'll see you again.
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  • Review VIP holiday

    Ann Morgan 04 Mar 2019

    Stayed Feb 2019
    All 6 of us thoroughly enjoyed our holiday and thought that VIP were excellent. From booking right through to coming home yesterday - the company really looked after us very well. Our host was Harry - he was exceptional, a great cook, good company, very helpful with everything , all the queries we had were answered very quickly and all the minor little glitches were settled very swiftly. The food and service we received was first class. The reception area was a wonderful meeting place for our whole group of 15 and again here the staff were friendly, helpful and efficient. There was only one slight criticism we had. We had a lot of staff just entering our suite without knocking or ringing the bell - usually to borrow things from Harry. This was slightly annoying and we felt a sense of loss of privacy. Apart from that, we thought the whole company was very professional, helpful and friendly and would recommend VIP to everyone. The apartment was very pleasing and the location spot on. Thank you to everyone involved.
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  • 4th time

    Ali Gyoker 04 Mar 2019

    Stayed Feb 2019
    We are serial returners at Altitude, our first two times were unmistakably the best with the staffing team and attention to detail. Last year we went into detail about how dissappointed we were with the experience and this year was certainly better. The hosts Andy and Katie were welcoming, Andy couldn’t do enough to help everyone. The difference is the wider team, where the likes of there were exceptions (Tom was lovel)y, they just didn’t seem to be knowledgable and personable in the way the original team were, one of the girls didn’t even know how to get into the chalet using the pin pad. On the whole we enjoyed our time but with the cost that a trip like this entails I think a lot more effort needs to be put into the wider staffing team and making them just that, a welcoming team that are driven by customer service. The chalet itself was still in good condition and the food was wonderful though. The nannies were great as usual.
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  • Skiing Holiday

    Elizabeth Baxter 04 Mar 2019

    Stayed Feb 2019

    Excellent holiday Great hosts - Rory and Charlotte who were always smiling, friendly and helpful. The food was excellent. Concierge service and the pick-ups and drop offs was excellent. Not having to walk back to the chalet in ski boots, carrying skies was a real bonus and added to the enjoyment of the holiday. The hot tub and spa were lovely. Milly was a good manager, again always smiling, cheerful and happy to answer questions.

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  • Chablis

    Rob H 04 Mar 2019

    Stayed Feb 2019
    Great holiday, Chalet staff, drivers and manager all helpful and provided great service. Chalet provided a very relaxing and comfortable environment.
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  • Skiing 2019

    Sian Thomas 04 Mar 2019

    Stayed Feb 2019
    Great location. Fantastic host. Good food. Nothing too much trouble and ‘yes’ was the answer to everything. However Chalet could do with refurbishment.
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