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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Would definetley return

    P R 15 Mar 2019

    Stayed Mar 2019
    In thinking about this review I think there are 5 areas to consider. Pre booking, the hotel, service, food and of course the resort itself. Pre booking. The process of booking and the interactions with the VIP team couldn’t have been better. No request or question seemed too much. I felt like I was a customer instead of a number. All companies should be like this. Sadly they aren’t. The hotel. I wasn’t precisely sure what a chalet hotel was before coming. The reality is that this is a hotel. The rooms are hotel rooms. The chalet part is the way it is managed. The rooms were clean, well laid out with comfortable beds and in our case a great shower. Unlike some ski rooms we have had there was plenty of hanging space and shelf space. My only minor criticism is that there was no kettle/coffee facilities in the room but VIP do bring you a hot drink to your room from 7.30 am. A big thumbs up for providing soap and shower gel in refillable containers. My latest bug with a lot of hotels is they talk about being green with respect to washing sheets but give you lots of little plastic bottles. Some people have talked about wrong pillows or lack of bath sheets. We asked for different pillows and bath sheets and they magically appeared. If you are concerned about something then I suggest you ask whilst you are in the resort. The service. The staff was the biggest asset of VIP. The ones that we met couldn’t have been more helpful and overall the service was excellent. I understand there are 20 staff in the hotel so the ratio is better than 1 staff for less than 3 guests. Pretty impressive. The food. We were really happy with the food. Portions were reasonable but not excessive and frankly nothing seemed too much trouble. The resort. This was my first time skiing in Austria since I was at school. We enjoyed Lech and the wider ski area and would be happy to return. All in all we would be happy to return to the same hotel with VIP.
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  • It was a treat

    Annabel D 14 Mar 2019

    Stayed Mar 2019
    As always, VIP Ski did not disappoint. Lovely chalet, food and people. Special thanks to Chloe & Harriet - who made our stay memorable with plenty of VIP stories to keep us entertained! Some stories I'm not sure we will ever forget..... Thanks to Hannah for looking after baby Sophie so well. And finally thanks to handyman Jack for sharing his jokes with us, we hope the debut went well! We have nothing but good things to say about these people and the stay we had. On a broader note, given that VIP are a luxury ski company, we are not sure that being affiliated with a budget airline promotes the right image for VIP. The journey experience was not a VIP one, but we will follow up with a separate email on this. Thanks again to the VIP staff in Morzine, we hope to see you again next year. You really were a treat. Thanks, Annabel, Russ, Anne, Rob & baby Sophie.
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  • Club VIP Bellevarde

    Sharleen Hart 14 Mar 2019

    Stayed Mar 2019
    Holiday was fantastic overall.
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  • Bellissima at Bellacima

    Alpa Patel 14 Mar 2019

    Stayed Mar 2019
    Our 4 hosts were very polite , friendly and accomodating. The service was impeccable! Chloe, Maddie, Lucy and Annie were absolutely superb, thank you so much for taking care of such a big group of us. The chalet has beautiful views and has everything to cater our needs. We certainly look forward to the hot tub and sauna when we get back from day of skiing. Bellacima as a chalet was fabulous. Great location, great facilities and stunning views.
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  • Fabulous girlie trip

    Caroline S 13 Mar 2019

    Stayed Mar 2019
    Fabulous chalet... Warm, friendly & efficient hosts. Molly & Jimmy were fab! Drivers were all brilliant. Everyone so kind and helpful. We don't want to leave!! Loved the hot tub,,,!!
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  • Best Birthday Bash!!

    Bradley Fordham 12 Mar 2019

    Stayed Mar 2019
    We hired Chalet MF for the week to celebrate my 50th birthday and it definitely did not disappoint! Dani, Charlotte and Jack could not have been more helpful and made our stay just perfect. Their cooking was superb and when we had guests coming and going during the week they made it all happen seamlessly. We are gutted to be back home but already talking about a return next year!!
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  • Excellent holiday

    Fiona Robinson 12 Mar 2019

    Stayed Mar 2019

    First time with VIP and seriously impressed. Attention to detail with all the little extras. Chalet in brilliant central location for access to lifts and ski schools. Chalet host Ben was excellent with a super cook book. Nanny Christina was amazing with our 8 month old who also thoroughly enjoyed all the activities and windows in the chalet! Rep Ben was very attentive to any minor problems that arose. Extremely likely to book with VIP again and would recommend to friends.

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  • Isla and Bella - fantastic hosts

    C M 11 Mar 2019

    Stayed Mar 2019

    Lovely new chalet, plenty of communal space and great hosts.

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  • Wonderful week

    Sam the snowboard instructor 11 Mar 2019

    Stayed Mar 2019

    We had such an amazing week at Aspen Lodge. The location is absolutely perfect in the middle of town. We would recommend the ski hire shop downstairs, great equipment, good value and always happy to swap / make adjustments to fix sore feet! The accommodation itself was fantastic, really cosy chalet, nice balconies and good bar downstairs with hot tubs (which we used a lot). Imogen was the most wonderful chalet host, her cooking is absolutely amazing and she is a lovely person to match, very easy to get along with. We all left good friends! Would highly recommend VIP as the overall service was excellent. We will be back!

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  • Holiday

    Patrick Green 11 Mar 2019

    Stayed Mar 2019
    To whom it may concern The Chalet host was fantastic - her name is Meg. She has a fantastic balance between professionalism and friendliness which worked well. She is patient and kind and was clear on her expectations of us, etc and overall she is the best host that we have ever had. Chalet - was fantastic, The location is unbeatable as are the views. The rooms are spacious and well decorated. One issue we had is that it is not the quietest chalet, every voice could be heard from the kitchen, dining, living area in the upstairs and downstairs bedrooms. I am not sure what can be done about this, perhaps a door into that area. Selling - I found the selling of the various options a bit hard. From having the massage service thrust on us to the ski lessons to the ESF woman walking in unannounced. It all got a bit much on the first 3 days particularly given online options and the type of clientele that VIP caters for. A gentle suggestion followed up with the online option is all that one needs nowadays. Transfers and flights - fantastic, best that we have ever had. Keep up the tremendous work. Overall we will definitely use VIP again and recommend to friends.
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