Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Overall we have rated this 4 stars but in terms of how we were hosed in the chalet, we thought they were brilliant and would have given Anna and Lucy 5 stars!! It's our third year with VIP staying in Le Cret and a previous point of differentiation for VIP (accomodating concierge and drivers picking you up whenever you called) was a real disappointment this year. There are 9 in the party so we always need two vans in the morning (never a problem in previous years) and I don't think we had that once. On numerous occasions when we requested pick ups during the day we were left (with kids) waiting for over 15 mins. I know, from some feedback I gave Ollie that you decided to reduce the vans this years - let me just say that this has a real impact on the overall impression of the holiday. Just to also say another flawless experience from Oxygen this year for both ski hire and lessons.
Thanks for your feedback, David. The provision of vans is something which we assess at the end of each season so we will certainly bear your comments in moind when planning for 2019/20. Catriona, Marketing Assistant.
We had a great stay with Charlotte and Roy, great chalet hosts, fantastic food and amazing with the children. The concierge service was also great to give lifts whenever required. Thanks for an awesome stay.
From booking last minute (day before departure) through to enjoying the final meal, everyone at VIP ski have been an absolute pleasure to deal with. Both Dan and Robin have been the perfect apartment hosts, from early wake up tea/coffee choice, followed by an excellent breakfast, through to afternoon tea and then three course dinner, the attention to detail and customer care has been excellent. All our needs, and when you're skiing as a family with three kids there are many, were considered, even without us asking. The Apartment is so comfortable with everything we could possibly need and spotlessly clean. The location couldn't be better and ski in ski out is totally achievable even this late in the season. We have had an amazing holiday, thank you so much.
We had a fantastic week, in a lovely chalet. Charlie and Alex the chalet hosts were really helpful and welcoming, and the food was lowly and wine excellent. Definitely will be booking with VIP again!