Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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Another great week in Lech and nice to have the little swimming pool this year for the children to play in. The staff were all very friendly and super helpful. Nanny service great for the Kinderclub and Ski school pick up and removes some of the stress for parents! Hope to come back next year.
We have been to Alpe d Huez 10 times. This was our first with vip ski. The chalet was great but...we were promised a “chef” but it was an inexperienced girl who told us she had started a month ago and missed the training course. The chalet was filthy. The first two meals were bad and we decided to eat out in restaurants for the rest of the trip. People from vip ski came and went from our chalet without knocking or courtesy. On one occasion left our door open all day. We felt the cooking so bad we asked just for some bread to be left outside our door for breakfast. We were shocked when they left French baguettes on the floor next to shoes without wrapping. Five star room. One star staff. We must have just been unlucky with our chalet host. Next time we will book we will request no host.
I'd like to extend my apologies for letting you down on this occasion. Our Operations Director has been in touch to discuss the matter further and I hope we can reach a suitable resolution. Catriona, Marketing Assistant.
This is our 13th VIP holiday and 9th in La Plagne, and it has been another great holiday. We have had a fantastic week, with brilliant chalet hosts. Rachel and Oli made a great team, with the best cakes and lovely food. They looked after us really well all week and we appreciated the way in which they accommodated our food requests. Favourite meal was beef teriyaki and best cake was lemon drizzle. Also of note were the fruit platters and a lovely clean chalet. Any random requests we had were dealt with speedily and efficientlly by all staff (Mike - how impressed were we when you produced an HDMI cable in less than a minute!). Ben did a great job of managing all aspects, running an efficient and happy team. All in all, another great holiday, thank you all. From Team Gilbert and Binns x