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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Lovely hosts, Top chalet

    Dec Baker-Irons 19 Dec 2019

    Stayed Dec 2019

    Luke and Fran were Great hosts and very friendly. They went above and beyond when we requested a baked camembert to come with the cheeseboard. The chalet is a nice design and has a lovely fireplace giving it a cosy home feel after skiing! The driver shuttle service is a great perk with drivers at hand to pick you up after your day skiing.

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  • Chalet Silvretta

    Csepi Asztalos 19 Dec 2019

    Stayed Dec 2019

    Fran and Luke were our hosts in Silvretta and they were both really friendly and helpful. They did everything they could to make us feel welcome and I would definitely go back again! The chalet was kept really tidy and they catered for various dietary requirements really well. Thanks VIP for an amazing trip!

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  • Outstanding service from Luke and Fran

    C C 19 Dec 2019

    Stayed Dec 2019

    We spent 3 nights staying in Chalet Silvretta and Luke and Fran went above and beyond to ensure the group had an enjoyable stay. It was the first time that I have stayed in a VIP chalet and the level of service and catering was excellent. From the moment we arrived, afternoon tea was ready and waiting and the chalet immaculate. The rooms were spotless and the level of catering was VERY high. Although I am not a big wine drinker, I feel the choice of wine at dinner is important and the honesty bar in the lounge is also a nice touch! A big thank you for Fran and Luke, who remained professional at all times and always with a smile on their face. Good luck for the season ahead, the service provided was in my opinion faultless.

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  • Great new addition to VIP

    adrian nicholls 18 Dec 2019

    Stayed Dec 2019

    The hotel Arlberg is situated next to the piste in St Christoph, literally 20 metres from piste to boot room. Being centrally located means getting to places such as Lech or St Anton is so easy so top marks on ski location. The staff as usual are up to the VIP standard and nothing was too much trouble. Travelling alone it was refreshing to have a chatty barman in Stefan who was genuinely interested in people’s days. Food was excellent as was the accompanying wine with dinner and always served with a smile by Rachel who got the short straw to look after me. . All in all a great addition to the VIP stable.

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  • Excellence...in training

    Elinor Cameron 17 Dec 2019

    Stayed Dec 2019
    A fabulous week at Merlot! First time in Val d’isere and first time in a catered chalet, and it was a wonderful introduction. Bevan, Will and Vick were pleasant and helpful, full of energy, and keen to do well. They were new to the chalet work and it was very early in the season so they were just getting used to the processes, but putting in great effort to ensure all were taken care of and needs were met. The meals were enjoyable, always served with a smile. Many choices available at breakfast; well thought out and delicious dinners. Rooms were hot, some issues with heating levels were dealt with during the week. Rooms and common areas were comfortable and matched the pictures and descriptions online. VIP Staff were quick to reply to questions and easy to communicate with. Hot tub was lovely, chalet was definitely ski-out, somewhat questionable ski-in (but easy return). Snowed in for two days, but a comfy chalet with a fire, games, sleds, hosts eager and willing to help with building a snowman and warm food and drinks is all you can ask for given the circumstances. Thanks everyone.
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  • What an amazing time with lovely hosts

    Penny Robertson-Adams 14 Dec 2019

    Stayed Dec 2019

    From start to finish we've had an awesome time at chalet Chablis. Euan, Andie and Izzy have absolutely made our trip, from their friendly welcome on day one all the way through to bagpipe serenades for birthdays! The food has been delicious and plentiful, the chalet is really comfortable and the atmosphere has been so friendly and relaxed. Euan and Andie have done a brilliant line in entertainment, jokes and fun notes to come home to. I would choose VIP Ski again just for them. Thanks to them, the mountains and the snow for an awesome holiday!

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  • Awesome ski week and a home from home

    Andrew Goodyear 14 Dec 2019

    Stayed Dec 2019

    A fantastic week spent in The Farmhouse. Beautiful, cosy chalet in a perfect location in the old town. Hugo and Jade we're delightful hosts - nothing was too much trouble and great company. Nick provided a wonderfully varied menu across the week which meant we left a little heavier than when we arrived. Kir was a big hit with the kids and will be sorely missed when we get home. The whole week from start to finish demonstrated an attention to detail which was appreciated by everyone in our group.

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  • Fantastic hosts

    Rich Fog 14 Dec 2019

    Stayed Dec 2019

    Amazing experience. Andy, Ewan and Izzy were fantastic hosts. I really appreciate all the effort they went to especially on the gluten free food - it all tasted delicious and made it so natural rather than being the odd one out. Thank you so much. Would highly recommend to anyone.

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  • Georgie's fan club

    Ruth Baccci 14 Dec 2019

    Stayed Dec 2019
    We were the first to stay at the new chalets. There were some minor concerns with the lack of facilities, due to the newness. Majority were recticified during the week. Food was awesome and chalet was very comfortable. Georgie our chalet host was fabulous. Nothing was too much trouble, always very friendly, engaging and very helpful. Georgie was also very good fun and made our holiday. It was such a pleasure.
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  • Great as always! Looking forward to the next trip!

    Simon Overall 14 Dec 2019

    Stayed Dec 2019
    Great location where you can easily ski in ski out. The chalet looks beautiful. Host were very good. Lighting in the bedroom is not appropriate for reading. Heating in the living/dinning room was super hot.
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