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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fabulous week all round

    Harriet Mathew 24 Jan 2026

    Stayed Jan 2026
    We’ve had the best time at bear lodge. The hosts and hostesses could not have been more welcoming, and the ski school from the lodge was fantastic for our 4 year old as a first time skier. Massively helped by the great wrap around care from the Nanny’s! Concierge were brilliantly responsive at arranging things we needed. Restaurant food and service was exceptional Bar staff were amazing, full of chat and a special shout out to Tiff for pulling out the baileys hot chocolate at the Piou piou awards day!
    Read more…
  • Family stay in la plagne

    Jason Heyes 24 Jan 2026

    Stayed Jan 2026
    Absolutely outstanding. The company is really well run, the organisation is excellent, the accommodation beautiful and the staff can't do enough to help. Special shout to our chalet hosts Sam, supported by Mima who were amazing in their approach with all of us. Friendly and helpful but unobtrusive so that we felt relaxed and at home. Also big shout out to Finn, Will, Ben, Charlie and everybody in the team with the entertainment , advice and information.Brilliant!
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  • Perfect Slopes, Questionable Plates

    Callum Tilbury 24 Jan 2026

    Stayed Jan 2026
    Fantastic stay at Bear Lodge as a large group. The staff were brilliant and nothing was amiss throughout our stay. Dinner, however, featured a few rather adventurous dishes — while the presentation was great, the taste didn’t quite live up to it.
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  • Fab chalet and staff

    Jenny King 24 Jan 2026

    Stayed Jan 2026
    Beautiful chalet with excellent facilities. Pool area with sauna looking out over slopes was amazing. Staff really friendly and helpful.
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  • You should be proud of how responsive your staff are

    Victoria Turner 24 Jan 2026

    Stayed Jan 2026
    We had a few minor niggles during the week which when we spoke with the team about they addressed immediately and without any fuss. These were small things like poor GF options at tea. Once mentioned the issue was resolved. I would particularly like to recognise Tara in the restaurant and Pippa for arranging for me to mother hen the bar team. It's a little thing but made our week so more meaningful. Thank you to everyone.
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  • Excellent and excellent food

    James Burrows 24 Jan 2026

    Stayed Jan 2026
    Excellent in every respect and thoroughly enjoyed.
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  • Bear Lodge at its best

    Penny Phillips 24 Jan 2026

    Stayed Jan 2026
    This was our 5th stay in Bear Lodge. We had a lovely week’s stay and the staff were all helpful as always especially when one of our party was injured..The food was very tasty and plentiful and the breakfasts really set us up for a good mornings ski until lunchtime. A real bonus would be a separate children’s pool so we adults can swim properly and relax on our return from the slopes
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  • Fantastic location, hotel and staff

    Rosalind Beattie 24 Jan 2026

    Stayed Jan 2026
    This is the best hotel that we have stayed in, a true ski in-ski out location. The staff were so friendly and accommodating, you couldn’t wish for better. Food was wonderful. Will definitely book again.
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  • Best ski week I’ve had

    S L S 24 Jan 2026

    Stayed Jan 2026
    Everything taken care of so I just had to focus on getting my ski legs. From the coach assistant (Keir) making sure everyone was happy on the transfer, to Fiona, our bubbly server and Josh and Jack on the bar, all the staff were friendly and attentive. George, the assistant manager was also impressive with his desire to make sure everyone was happy, We were served excellent food (with a good choice) and had a very comfortable room in a great location. Truly ski in, ski out. The opportunity to swim, sauna and jacuzzi at the end of the ski day was an added bonus. We will be back.
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  • Exceptional as always

    Karen Leask 23 Jan 2026

    Stayed Jan 2026
    This is our fourth trip to Avoriaz with VIP Ski and again it was amazing. Our first time in Chalet Kakisa, it was clean and comfortable with loads of space for all of us. The views from the chalet are out of this world, and so handy for the morning lifts. Our hosts Ailsa and Luca were exceptional? They looked after us so well and the food was amazing. We are so grateful to them for making our holiday extra special. We will definitely be booking again for next year.
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