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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic holiday

    David Nicol 19 Feb 2020

    Stayed Feb 2020
    The whole holiday from start to finish was excellent.The transfers ,the service throughout the week ,the food and wine were outstanding (we have done 10 plus vip holidays).Georgia and Jade deserve special mention .They arranged a lovely birthday cake and special evening for my son’s 30 th birthday . Probably the best VIP holiday we have ever been on. Thanks to all David
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  • A fabulous holiday

    Mike Seddon 18 Feb 2020

    Stayed Feb 2020
    Our first time in a ski lodge and we were very impressed with Hotel Arlberg and St Christoph. From the booking team through to all staff in the hotel, every member of the VIP Ski team was first rate. The welcome was warm and personal, the food offer at breakfast and dinner excellent each day, and the staff attentive and friendly.
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  • Well located small hotel with brilliant service

    Daniel Legault 18 Feb 2020

    Stayed Feb 2020
    So. We arrived at the local airport to a smiling transfer team. Bus was excellent. Arrived to the hotel. Typical Austrian In my estimation. Shown to a lovely room. Terrific bedding. Lovely bath. Only draw back was the couch in the sitting room. Needs replacing. Food was ok but to be clear I am a foodie through and through. There was nothing bad about it although I expected a different level. Breakfast was on point. Coffee. Juices. Eggs Omelettes. Surprised at no meuslie My wife used the spa and pool everyday. She considered it a serious plus. The guiding was very helpful in terms of oririentation. The staff were all, to the end, very helpful and friendly. There was an accident with one of the group and I must say the empathy and genuine concern was astounding. I must commend Guillaume, Max, Henry, Will and Katie. Please excuse spellings. The housekeeping team was spot on
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  • Fantastic Resort & VIP Hosts

    Michelle Caines 17 Feb 2020

    Stayed Feb 2020
    I never thought that this would top my last VIP Ski holiday in Alp D'Huez, I was really sad that the accommodation didn't come withe the luxury of a hot tub like we had last time but I was not disappointed. You cant really compare as the two holidays were both uniquely different, but hot tub aside... this holiday had the edge. The accommodation was comfortable with fantastic views over the resort and mountains. The hosts were something else. Elena and Connor were amazing, The food was out of this world delicious and they were the loveliest people, they really looked after us. The resort was fab with a choice of many pistes, restaurants and shops. We will definitely be back. Thank you VIP for another amazing holiday.
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  • Ski in - ski out

    Chris Richards 17 Feb 2020

    Stayed Feb 2020
    We've skied with VIP many times before, since 2011. So we're obviously confident that we'll get well looked after. There were a few minor issues with this one - a sauna and jacuzzi are provided but the robes needed to get to and from the 'spa' were only available on request. The food was generally very good (including all the vegetarian alternatives) but seating thirteen (and a bear) was a little bit cramped. And, effectively all at one long table, passing salt and pepper, water, or coffee in the morning, was sometimes a bit frustrating. Why not provide at least two or three sets of salt and pepper, two cafetieres of coffee - and so on? The staff were friendly and helpful throughout. The extent to which the chalet is really ski in ski out depends on snowfall - some days it was, others not so easy with tarmac and ice. But it was always only a matter of a few minutes to get to a skiable piste. Alpe d'Huez offers a comparatively small ski area but it has quite a lot of challenging runs. Queues at the lifts were sometimes painfully long and slow (French half term) and we would avoid the busy weeks (our favourite has always been the last week of January at Altitude Lodge in Les Gets - but that's no longer available). We also had too many near misses and one actual collision while skiing. Lastly, our room (6) had too many low beams, no significant views and not much space to stretch and recover after skiing. Other rooms seemed better in all three respects. We'll book with VIP Ski again but would like to see Altitude Lodge back for next year!
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  • Beautiful Chalet & VIP Service

    Estelle Khajenouri 17 Feb 2020

    Stayed Feb 2020
    Our second trip with VIP - Chalet Theodul is a lovely traditional hotel in the main town of Lech. With all amenities, modern bathrooms, underfloor heating, a large spa & outdoor heated pool I would thoroughly recommend staying here. The chalet has a large ski room, however we kept our skis & boots at the ski rental shop next to the main lift which is approximately a 3 minute walk away in snow boots. There is also a spa supermarket a few metres away which is handy too. We are usually very picky about ski in/out but this worked really well for us & meant we were hardly lugging our skis around at all. The food was very good and service efficient, you could sit for dinner whenever you liked and there was no rush at all to finish, often we stayed with wine on the table until bedtime. The selection of house wines included with dinner were very good, or they have an extended list if you wish to 'upgrade' and on my brothers birthday the chef made him a delicious cake as a treat which was very kind. I would have appreciated a salad bar with/instead of starters perhaps. The staff really made the holiday for us, going above & beyond to help us have a fabulous stay. They were extremely helpful explaining ski routes, tips and even helped us navigate back from St Anton after a few too many! An extra special thank you to Sophie and the three Will's. I will definitely will be traveling with VIP again.
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  • One of the best ski holidays I've ever had!

    S N 17 Feb 2020

    Stayed Feb 2020
    First of all, booking the holiday was very easy and the staff in the office were incredibly helpful. Secondly, the flight left at a good time which gives you plenty of time to unpack and pick up skis and lift passes etc. We were greeted at the airport by VIP staff and on the transfer to the resort, details of ski/board hire and lift passes were taken and paid for which sped up the process of picking up the equipment. Picking up the equipment was easy and it could be left in the sports shop at the end of each day, where it was secure. We were warmly welcomed by the lovely VIP CLUB Fritz staff and given some refreshments after our journey. The chalet was spotlessly clean and warm and the rooms were very comfortable with plenty of space to unpack and comfortable lounge areas with a nice, roomy dining area. The food was exceptional - a good selection at breakfast every morning, afternoon tea of fresh bread and cake and a delicious three course dinner served every evening after champagne and canapes. The chefs catered for everyone's dietary needs and all the different options were excellent. The chalet drivers dropped us into St Anton in the morning and collected us after skiing. I am not sure of the exact hours they worked but the always seemed to be available and very helpful. In the evenings, taxi's were easy to arrange or but you could also walk into town. Once you had picked up your ski gear, it was very short walk to a variety of different lifts. There are great places to eat on the mountain, food is good and the Apres is excellent fun. I won't name individual members of staff, should I forget to name one but I can honestly say they were all absolutely fantastic. They were so helpful - nothing was too much trouble - they were also lovely to chat to and great fun. I cannot recommend VIP CLUB Fritz enough. I will definitely go back again next year.
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  • Meribel Holiday with VIP

    Steven Wheatley 17 Feb 2020

    Stayed Feb 2020
    Great holiday, staff were wonderful, extremely helpful and always a smile and the answer "YES". Accommodation, food and drinks were very good. Only minor point would be the location of the sauna to the other "wet" facilities; no common shower nearby, meant frequent trips back to our room through the chalet to rinse off. Also shoes off at the door is fine, but taking ski boots off to get to the garage door opening switch is a pain, perhaps some form of rug or carpet could be used for after skiing.
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  • Awesome staff, lovely comfortable accommodation

    Anne Nevin 17 Feb 2020

    Stayed Feb 2020
    This is my third year staying at Theodul. A tragic ski accident resulted in a member of our party being air lifted to hospital. VIP staff instantly rallied around to assist us and made the remainder of our stay as pleasant as possible. Guilliam, James, Katie, Max - (lady flown in especially Pip etc names too many to mention including those drivers available with minivan for hospital visits (always with a VIP bag for each filled with sustenance from chef) assistance with Insurance claim - James Accommodation for both children of accident victim at Theodul (who happened to stay there last year) seated us separately in dining area, waived our drink allowance. James drove family to scene of accident. Providing hot chocolate on site. Their dedication and demeanour so special. We are forever grateful to VIP for going way beyond our expectation during this sad and stressful time. Thank you!
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  • Great stay with VIP

    E B 16 Feb 2020

    Stayed Feb 2020
    This is our third VIP ski trip and we wouldn't hesitate to recommend the company. We are a couple with an 8 month old baby and we came with 2 friends who stayed in a different chalet. We'd give 4.5 stars if this were an option. Chalet location is exceptional and ski in/out couldn't be easier. We really enjoyed skiing in this resort! Chalet hosts were always friendly and polite and provided anything you asked for. Cleanliness of the rooms was excellent and food very good - I remember a delicious sticky toffee pudding and there was always ample wine and a cheese board to finish. Only reason for 4.5 instead of 5 is the kitchen and fridge cleanliness and organisation could have been a little improved. And sometimes food for our baby seemed a little bit of an after thought and we'd have to ask for it sometimes rather than the other way around or a planned menu which might have been nice. Saying this the feel of the chalet run by a couple was very relaxed which we'd prefer to a more formal vibe which VIP never has. Hosts that came on our hosts' days off were very efficient, professional and friendly and cooked an excellent meal. We also found the other guests in our chalet were lovely and we enjoyed our time socialising with them! We will be back in future and hopefully return with our baby as he grows up and learns to ski and future children!
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