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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing

    Louise Somers 29 Feb 2020

    Stayed Feb 2020
    A group of 12 of us stayed in silveretta for a week with Fran and Luke. They were absolutely amazing hosts - we couldn't have asked for more. The food was top class every night. Fran is an incredible hard worker and Luke is full of fun and so friendly. We loved meeting them both and would highly recommend silveretta to our friends
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  • A great week of skiing with aged children 3-9

    L Hayes 29 Feb 2020

    Stayed Feb 2020
    We loved the chalet location staff and service Georgia was a superb and gracious host Charlie & George too stood out We appreciated all the lifts You made it feasible to come skiing with a 3, 5 & 9 year old and not only that but also pleasurable Thank you we would recommend to other families
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  • We had a fab time!

    Amy Hawley 29 Feb 2020

    Stayed Feb 2020
    Our super hosts did a great job of looking after us all week. We throughly enjoyed our stay in the chalet. Many Thanks
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  • Group feedback

    Kate Scott 29 Feb 2020

    Stayed Feb 2020
    Thank you for a lovely time! For a group our size the facilities were great! We would definitely recommend it for the proximity to slopes and town. Some small points- Rooms were not clean upon arrival The bar area and eating area were not cleaned thoroughly daily, and eventually the floor was sticky and there was a smell behind the bar On Wednesday the table in the kitchen was sticky from breakfast in the morning The transport was generally great, although on a few occasions we were unable to get hold of the concierge at all. Unfortunately, on the day one of the clients injured themselves and had to go to the doctor, we couldn't get hold of transport to fetch him for 30 minutes. Staff were always so friendly and helpful! Breakfasts were outstanding. We loved getting coffee upstairs at our bedrooms- a highlight of the trip, although on a few mornings it didn't arrive, despite us completing the request slip. Jacuzzi was great! Always immaculate and warm! Bar was always stocked with drinks, and the afternoon tea was always greatly appreciated. Special thank you to Anna! She is incredibly helpful, organised and so friendly! Thank you to your team! Such a memorable holiday!
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  • Feedback

    Joanne Watson 29 Feb 2020

    Stayed Feb 2020
    Overall, we had an amazing time but a few recommendations for the team: - cleaning the house needs to be a bit more consistent - staff were always super friendly but sometimes there were more people than needed and we weren't sure what they were doing - think the chef should have options on meals in terms of suggestions on the specific group (even though we could choose meals, it would be great to have a suggestion box on the form) or maybe ahead of time - benches to be cleared of snow before the morning ski - chalet is beautiful and accessibility to slopes was great! - would be so nice to get some ideas on where to ski for good slopes even though we got some great places to go, maybe do it the first morning? - maybe give personal numbers to a group member just in case we can't get hold of concierge - drinks in the morning were a lovely touch and should definitely be carried on! - evening drinks and canapés are so nice - quality of alcohol is great - definitely recommend getting an ice machine :) - Anna and Jake were really great and approachable! - perhaps have more glasses available - recommend gowns and swim towels in the rooms Please note this is all our feedback from the group - we really such an amazing week and are very grateful to all the staff! Thank you
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  • Fabulous all round

    Susan Henderson 29 Feb 2020

    Stayed Feb 2020
    Chaudanne is a wonderful, quirky chalet. Superb hosting from Lauren and Charlotte - they could not have been more accommodating and helpful. Super-clean, great food, unbeatable location.
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  • Excellent service with an exceptional chalet team

    Emily Corcoran 29 Feb 2020

    Stayed Feb 2020
    The holiday well exceeded our expectations from start to finish, even before we arrived, Jake the manager helped us arrange restaurant bookings, ski passes, baby equipment, advice on ski schools and bookings of lessons, he couldn't have been more accommodating before we arrived and while we where here, he always got back to me really promptly and managed to arrange everything we needed. Once we arrived we met our chalet hosts Poppy and Javier they have been just brilliant, the food has been as good as any restaurant when we have eaten out, to be fair I don't think I've ever eaten as much in my whole life, especially not as much cake ever, the baking has been out of this world, you have to ask for the carrot cupcakes, white raspberry cookies and the incredible truffles!! They couldn't have been more kind and always checking we had everything we needed, they are lovely to be around and we felt very much at home. They always made an effort to get involved, have a chat and were great company. Everyday they offered to clean our rooms and bathrooms and wouldn't let us lift a finger, which made the holiday very relaxing and enjoyable. Kirsty and kristen also came to help and were lovely and also so helpful and friendly. They were all brilliant with our son Archie, who is 6 and made some great meals for him and every morning made him pancakes which he loved. We had a nanny all week called Miriam who was absolutely brilliant with my son Archie and my nephew Monty who is 5 months, she did so much with them and helped drop off and pick up from ski school even managing the baby and making bottles, bathing, doing home work, you name it she did it, we felt completely at ease with her and it was the first time my sister and brother had left monty so was understandably nervous but as soon as they met Miriam she put them completely at ease and couldn't have been better, I wish we could take her home. I have to say we all couldn't have been happier with the whole holiday, we couldn't recommend VIP more highly, an excellent company with an excellent team, thank you to you all ! We will miss you but will definitely use VIP again x
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  • Top class service and chalet

    Chris Rolfe 29 Feb 2020

    Stayed Feb 2020
    Great chalet and staff and very good food selection
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  • Amazing

    Fredrik Persson 29 Feb 2020

    Stayed Feb 2020
    Great chalet and hosts! Location was perfect and food amazing.
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  • Feb 2020

    Robert Stout 29 Feb 2020

    Stayed Feb 2020
    Fantastic stay as always with VIP weather not the best but everything else perfect as always, special thanks to Sophie who looked after us all! She's a real credit to VIP you should be very proud of her
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