The holiday well exceeded our expectations from start to finish, even before we arrived, Jake the manager helped us arrange restaurant bookings, ski passes, baby equipment, advice on ski schools and bookings of lessons, he couldn't have been more accommodating before we arrived and while we where here, he always got back to me really promptly and managed to arrange everything we needed. Once we arrived we met our chalet hosts Poppy and Javier they have been just brilliant, the food has been as good as any restaurant when we have eaten out, to be fair I don't think I've ever eaten as much in my whole life, especially not as much cake ever, the baking has been out of this world, you have to ask for the carrot cupcakes, white raspberry cookies and the incredible truffles!! They couldn't have been more kind and always checking we had everything we needed, they are lovely to be around and we felt very much at home. They always made an effort to get involved, have a chat and were great company. Everyday they offered to clean our rooms and bathrooms and wouldn't let us lift a finger, which made the holiday very relaxing and enjoyable. Kirsty and kristen also came to help and were lovely and also so helpful and friendly. They were all brilliant with our son Archie, who is 6 and made some great meals for him and every morning made him pancakes which he loved. We had a nanny all week called Miriam who was absolutely brilliant with my son Archie and my nephew Monty who is 5 months, she did so much with them and helped drop off and pick up from ski school even managing the baby and making bottles, bathing, doing home work, you name it she did it, we felt completely at ease with her and it was the first time my sister and brother had left monty so was understandably nervous but as soon as they met Miriam she put them completely at ease and couldn't have been better, I wish we could take her home. I have to say we all couldn't have been happier with the whole holiday, we couldn't recommend VIP more highly, an excellent company with an excellent team, thank you to you all ! We will miss you but will definitely use VIP again x