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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • 1st Class VIP Team

    Nathan Paskell 13 Jan 2023

    Stayed Jan 2023
    Had another excellent stay in Avoriaz with the VIP ski team. It was a new chalet for us (Kipnuk) and its a great location with a superb Chalet host (JoJo). In fairness we kept her pretty busy with 4 kids dinners to do and 4 adult 3-course meals to prepare in separate sittings. She worked really hard to keep us happy and everyone loved her. Would also like to mention Henry too as he helped to make sure everything from pre-departure checks, ski and boot hire, lift passes and general information was sorted out for us. We'll be back - maybe with more people next year..... as long as you don't go too crazy with the prices!
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  • Outstanding

    Harriet C 12 Jan 2023

    Stayed Jan 2023
    We loved our catered chalet with VIPSki les arcs 1950- attentive staff, delicious food and excellent facilities. It is actually a real ski in/ski out … Everything to make your ski holiday fun and easy has been thought through - from ski/board hire, ski/board storage, excellent level of comfort in the chalet & clean/well maintained building. We loved the pool! We would highly recommend the team and the great facilities at Arc1950.
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  • Perfect Chalet for the full Val d’Isere experience

    Sarah Butlin 10 Jan 2023

    Stayed Jan 2023
    A number of friends have stayed at Bellevarde previously and had recommended it to us. Our Chalet hosts, Hannah, Lily and Ella were excellent, the food they prepared was first class. Coming back after Apres Ski to a lit fire, afternoon tea and the Spa, we really couldn’t have asked for more. The Concierge service was also excellent. We would have no hesitation in recommending VIP Chalets to friends and family. Thank you for helping us make great memories!
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  • Fabulous Val D'Isere!

    Lisa S 10 Jan 2023

    Stayed Jan 2023
    From the time we booked our trip, VIP have been a joy. Everyone in the office is super responsive & helpful (Jess in particular) & this continued until the minute we stepped off the coach at Geneva after a fabulous 6-day break. Ali & Kate were the best Chalet Hosts, literally *nothing* is too much trouble, they help arrange restaurants, drivers & sort ski equipment issues whilst whipping up gorgeous meals for everyone. Also, a shout out to 'Jonesy' for great driving & advice. A top tip for everyone who hates having to kit out kids in a busy ski shop at the start of the holiday: use the VIP/Oxygene in-chalet fitting service, it is THE BEST. As a snowboarder I could not have been more impressed with Val, I haven't been here since 2006 & the lift system is superb and links brilliantly. I wouldn't recommend it for beginners but it's a must-visit for every other level with loads of extra stuff to do; electric bike riding on snow anyone(!?) along with some crazy apres-action. I would love to return for some proper powder days but only if Ali & Kate could host us again! :) Thanks everyone for a brilliant time!
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  • Good to be back with VIP

    Emily Surman 10 Jan 2023

    Stayed Jan 2023
    Just returned from a 5 day trip at Bear Lodge and having read the feedback and seen the awards I was keen see if it lived up to its reputation. We definitely weren’t disappointed! The hotel is lovely.. clean, new and comfortable. The pool area is brilliant and there is easy access to the piste and also a short walk in to 1950 which was convenient. For me Bear lodge is halfway in between a chalet and hotel, and what I loved the most was how friendly and helpful the staff were. They make this hotel. There are too many people to name but everyone from management down were fantastic. The ability to WhatsApp the concierge with any questions was also a bonus. The rooms are slightly bigger than a standard chalet and probably on par with most hotels. The beds were comfy and the bathrooms really functional, great showers! The food was overall good - I liked having a choice for dinner which you don’t often get in Chalets so having options was a bonus for us. 3 point’s which stop this rating being 5 star: Children’s tea - with a 2yr old in tow the food at tea time was quite inflexible with a set menu. I don’t think this would be a problem with older kids but most evenings my child wouldn’t eat the food and there wasn’t really any alternatives so I had to buy a lot of the stuff myself. I think there could’ve been more flexibility here and a back up of chips/pizza. If you have a well behaved child who eats anything then this wouldn’t be an issue. No tea/coffee making in the room, I really missed this but credit to the staff when I Mentioned this to management a kettle was found (i actually think someone went out a bought one which was amazing!). That said, I saw a lot of teapots/cups left outside of rooms in the morning so I don’t think I’m the only one who missed this. I think it would be great to provide this in the rooms or alternatively have an area in the bar where you can help yourself as and when you want. The lack of flexibility on taxis - we paid a lot of money for a private transfer but weren’t given the option of when we were picked up to go back to the airport, there probably needs to be more conversation around this to ensure guests are happy with the pick up time. Appreciate if it’s a bus that’s not possible but when it’s private the journey time is different and there should be a degree of flexibility involved. Despite these 3 points it didn’t lessen our experience and I would have no hesitation booking again and returning to the hotel. I’m glad VIP are back and so pleased that we finally got to return to the mountain after covid!!
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  • Pretty good

    CB Botsford 10 Jan 2023

    Stayed Dec 2022
    Overall holiday was very good. We liked our chalet girl Molly. Very friendly and a fun person. Always tried hard with us. Think menu combos slightly off: one day carrot and courgette Julienne with carrot and courgette strips for two courses of the same meal. On NYE we had overcooked beef (first time ever cooked by Pippa?) and thin gravy followed by solid chocolate lava pots. Think the training patchy. I’m a foodie so it is more of a problem for me! Wine choices were not great. There were plenty of good cheap wines in Spar. But the staff were helpful and mostly efficient so all in all a good experience but I think your questions are too broad below and so I am not going to compete the bottom bit.
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  • Fabulous trip

    C B 09 Jan 2023

    Stayed Jan 2023
    Lovely to be back in Val d’Isere for the first time in years. Kate and Ali were excellent hosts - and super accommodating adapting the menus for our young son. Thank you!
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  • Nearly but not quite!

    Terry-Ann Whiteley 09 Jan 2023

    Stayed Jan 2023
    With little snow, the holiday was a challenge but we managed to ski. The chalet was very good, not sure if quite up to previous VIP standards. There was no beer in the fridge when we arrived, the nappy packages were missing wipes and nappy sacks. The windows in the bedrooms did not have window locks or restricted opening so our grandchildren could quite easily open them and fall from a great height. We had to fasten the shutters down tight. The girls were very nice and the food was excellent. Just wish I had room for the cheese! Chalet was very clean and the girls worked hard.
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  • Very sad to be home after an amazing few days!

    Anna Barry 09 Jan 2023

    Stayed Jan 2023
    The chalet was excellent very homely and comfortable. However it was the staff that made our stay! They were the perfect combination of professional and friendly. The cooking in chalet by the team was also excellent. I can’t find fault with our experience here.
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  • New Year in Val D'Isere

    James D 09 Jan 2023

    Stayed Dec 2022
    Thank you VIP! A superb week in Val D'Isere for New Year 2022/23. Aspen House was great and the whole team were excellent. Particular thanks to our lovely host Molly and the Aspen House manager Jemima for making sure our stay went as smoothly as possible. Many thanks from us all.
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