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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Superb service

    Brian Lovell 27 Jan 2024

    Stayed Jan 2024
    Superb service from behind the scenes team (cleaning, maintenance, chef) and from front of house (reception, bar and waiting). Food was great (breakfast, afternoon tea and dinner) and good wines to choose from included in the deal. Transfers to and from the resort were on time, smooth and easy. Excellent!
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  • Joe was ACE!

    Emma Hall 27 Jan 2024

    Stayed Jan 2024
    Had a super week in Loft 1 Aspen. Joe, our host, was such a happy, friendly guy. We had exceptional food and nothing was too much trouble. The chalet itself was beautifully decorated and comfortable and it really felt like a home from home experience. We were just two of the guests, our other “roomies” became good friends by the end of the week. To summarise. We will definitely be back.
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  • Peaty/Milnes

    Martin Peaty 27 Jan 2024

    Stayed Jan 2024
    Great chalet very well equipped. We loved the hot tub and even managed to spend some time in it when we managed to get the children out. Hosts were fantastic. Nothing too much trouble.
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  • Excellent

    Matt Stimson 27 Jan 2024

    Stayed Jan 2024
    Thanks to Hazel, Sophie and Adam, brilliant chalet hosts and will definitely return. Thanks guys, thoroughly enjoyed the stay. Food was excellent and they looked after us and kept the wine flowing. Give these guys a good bonus. Matt
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  • So good!!

    Victoria Beecroft 27 Jan 2024

    Stayed Jan 2024
    Your team was absolutely excellent, especially the restaurant team (Rhys, Jess, Max, Caleb) and Christina in Bear Cubs. Really nothing major to fault, the only minor niggle was the slow hot breakfast service. We had a really fantastic time, our third time here and it just gets better! Please can you build another Bear Lodge in another high resort! Thanks to everyone, we've loved our week here.
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  • Wonderful staff, amazing location and hotel

    Tom Baker-Perry 27 Jan 2024

    Stayed Jan 2024
    We loved everything about the holiday. The staff were amazing (Rhys, Max, Lucy, Grace, Jess, Caleb). The hotel was great, as was the food and we would recommend it to others for sure. The only thing I would look to improve is the hot breakfast took too long to arrive. There should be a speedier option.
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  • Fabulous

    JAMES EMTAGE 27 Jan 2024

    Stayed Jan 2024
    A really wonderful week with great attention to detail from all staff, especially the restaurant team like Reiss, Max, Jess and Kaleb and the house keeping team. Food was delicious, wine was yummy, hotel vibe was wonderful. Would come again.
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  • Eat, sleep, ski, walk

    J D 27 Jan 2024

    Stayed Jan 2024
    I’d like to give you 4.5 stars. The set up is amazing, the staff are superb. Rooms very good (would be nice to have tea/coffee facilities in room). The dining room food is the best ski food I’ve ever had. Shame there was no alcohol free beer as I can’t drink alcohol, or ground decaf coffee. The restaurant also seemed to be loud. Truly ski to door with a superb boot room. Great pool facility too.
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  • The Rigby group

    Liz mansfield 27 Jan 2024

    Stayed Jan 2024
    We thought the chalet was fab - clean, comfortable, modern and with everything we needed. The staff, James, Daisy and Mali really made a special experience for us all. They were friendly, approachable and helpful in every way. They went above and beyond, with a positive, “yes” attitude to all our requests. The food was good - plenty of it, varied and well cooked.
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  • Great experience at Beluga

    Paul Rigby & Terry OConnor Rigby 27 Jan 2024

    Stayed Jan 2024
    The chalet is extremely luxurious and comfortable. Our hosts, James & Daisy (plus the additional helpers) were very helpful with information and advice to help us enjoy our stay. As chefs, they were great. Especially with our different breakfast requests. We cannot recommend them highly enough. The steam room & pool were very popular with the group. All in all an excellent stay.
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