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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1981 - 1990 of 15860

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  • Top class!!!!

    Andrea Samuelson 25 Mar 2024

    Stayed Mar 2024
    Top class for everything! The chalet was brilliant - well proportioned and laid out. Views in both directions were a bonus. Our chalet host - Tristan - was superlative. Friendly, approachable, excellent at baking and serving up meals. Great chap all around! General facilities (pool, gym, hot tub etc) all very nice. Reasonably lucky with snow and weather. Will definitely book again!
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  • VIP aims high but misses the top mark

    E W 25 Mar 2024

    Stayed Mar 2024
    Bear Lodge is a fantastic location in Arcs 1950, ski in and ski out and a couple of minutes on foot to the village. The hotel is very clean and new and the pool and spa area I would give a 5/5. The bar is a little bland and lacks charm as did the dining room where we were not eating as we ate in our chalet apartment. The advertising blurb mentions a cinema room and it looked nice with big sofas but if it was every used for adults, we certainly weren't informed about it. Our chalet (Baloo) was extremely nice and very well designed - somebody had really thought where to put the plug points and there were plenty of nice touches. Our chalet girl was lovely (as were all the staff) and cooked well. Breakfast was very good but the evening menu weren't fantastic (and that's wasn't the cooking but the menu) - starters were over sized - it was like having two main meals - and just not that great and some odd main meals such as slow cooked lamb on a flat bread (more greek taverna than upmarket chalet) and the pudding on the last night was crossants with a sauce and ice-cream - more like the left overs being used up. If we don't return it will because of the menu not being good enough for what you are paying. The wine included was also not great. All in all, VIP seemed to be a well run company, good staff and Bear Lodge great - just put a bit more money into the chalet food please!
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  • Simply the best!

    Janette Hannon 25 Mar 2024

    Stayed Mar 2024
    Les Arcs is a great resort and Bear Lodge makes it better. The best ski in ski out and amazing boot room!
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  • Best Location, Service and Hosting

    Simon Martin 24 Mar 2024

    Stayed Mar 2024
    I have skied a LOT including 5 full seasons as a ski instructor, so I consider myself to have decent context for this review. Bottom line up front: this vacation rates in the top 5 from decades of experience. Here’s why: 1. The location is second to none - some resorts boast “ski in/ski out” but Bear Lodge truly delivers with the boot room on the same level as the slopes and an easy blue run passing by - all very easy 2. The chalet itself - Suite Luk - very modern, well-insulated from the elements with fantastic views of the pistes. It’s as if an architect put all the needs of a skier (massages, pool, sauna, comfortable bedrooms, wellness center etc…) into a computer and it spat out Bear Lodge - I can’t fault it 3. The staff - from the initial booking process, the flexible bus transfer times from Geneva, to the way bags were delivered to our rooms the staff were all excellent 4. Leaving the best until last, our Chalet Hosts, Preston and Ellie were among the best I have ever encountered. They catered to our every need with aplomb. The food was superb (breakfast, afternoon tea and dinner) and the chalet was always clean. Honestly, these Hosts need special recognition as they are at the front end of VIP’s Customer Experience… it is Preston and Ellie who truly deserve the 5 star review I traveled all the way from New York for this ski trip and I am very glad I did… great job Preston, Ellie and the VIP Team!
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  • A ski hol for the ages / Harriet's a hero!

    Robin Ejsmond-Frey 24 Mar 2024

    Stayed Mar 2024
    One of the best ski hols we've ever had, in no small part down to our fabulous hostess Harriet! The food was fantastic and the chalet always warm and welcoming after a long day on the slopes. Harriet made sure every detail was taken care of and went out of her way to make us feel at home. We were quite a lively group and Harriet's great sense of humour and fun only added to each day's enjoyment. Whatever she's being paid, it's not enough! - and we'd be lucky to have a hostess like her again. Thanks for a memorable hol, and good luck on your paraglide!
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  • Top hosts!

    Tyler Townsend 24 Mar 2024

    Stayed Mar 2024
    Our week skiing in Val-d'Isère was made extra special by our exceptional hosts, Charlotte, Hannah, and Martha. They made sure every detail of our stay was perfect and nothing was too much trouble. The food was simply divine, with everything made from scratch. Fresh bread daily and different homemade cakes for afternoon tea were lovely treats to come home to. The chalet was always spotless and well maintained. The pool, sauna, and steam room facilities were a fantastic way to unwind after a day on the slopes. VIP's concierge service was efficient, handling everything from restaurant bookings to transport with ease. Huge thanks to the team and our hosts for making our trip so special.
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  • Amazing Experience

    Jonah Jodlowski 24 Mar 2024

    Stayed Mar 2024
    This was such an incredible trip! The service was amazing and the food was spectacular. Joe was the greatest chalet manager serving incredible meals and always doing the utmost to make us feel comfortable and tended-to. Annabelle was super helpful with logistics, and speaking for all of us in loft 1, we cannot wait to come back to Val D'Isere. I would also like to thank Clare at the airport for going out of her way to grab my bag from security and putting it on the shuttle when British Airways delivered it late. I truly felt like a VIP this trip! Thanks to all.
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  • Fabulous!

    Dawn Pointer 24 Mar 2024

    Stayed Mar 2024
    Grand Choucas is a warm, welcoming, spacious chalet in the centre of town. Our chalet hosts Annabel and Evie were always happy and looked after us really well, nothing was too much trouble. The resort driver Korede was smiley and so helpful and friendly. The menu was very varied, and there was always plenty of it. Both Annabel and Evie were great cooks. The cakes were to die for! This was my first holiday with VIP and I was impressed with how everything was organised. I would definitely recommend.
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  • Ossetra hosts lottie & zach

    Leyton Bracegirdle 24 Mar 2024

    Stayed Mar 2024
    Lottie and Zach were sensational hosts in Chalet Ossetra. Friendly, helpful and food was excellent. Been coming to ski chalets for over 20 years and this pair were the best hosts we have had by miles. Absolute joys
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  • Fantastic

    lynne donald 24 Mar 2024

    Stayed Mar 2024
    From start to finish, VIPski made the whole experience run silky smooth. They couldn't have been more helpful and all staff were welcoming and friendly. Special mention to Preston who goes above and beyond duty to make sure all guests have a wonderful experience in chalet Luk. Thanks also to Ellie who shared some of the hosting during our week. Always smiling and happy to help we would definitely come back
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