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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • First week 2013/14

    Simon Pascoe 21 Dec 2013

    Stayed Dec 2013
    Difficult to fault the boys. They looked after us very well and we were suitably impressed with the quality of the dinners and cakes. We also liked the resort but felt that we should have had a greater discount on the lift pass with so many lifts/runs being closed the first 5 days, purely to preserve the snow for the Christmas week. We are unlikely to book another pre-Christmas ski trip as a consequence. We had some problem with the water temperature and weren't able to have a bath for the first three days and had a leak in the carpet outside our bathroom. But none of the above spoilt our holiday. In summary a very good holiday.
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  • Family ski holiday

    Jo Lintern 21 Dec 2013

    Stayed Dec 2013
    We have had a wonderful week and would repeat the holiday another year as we have been happy with every aspect.
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  • Second time guests!

    Nicola Smith 21 Dec 2013

    Stayed Dec 2013

    We were initially a little apprehensive of the 'early' winter break we had booked in Morzine, due to the lack of snow, but Tom and his team made sure we had a fantastic time. Every morning we were transported to the best snow, and they were there again to take us back to our great chalet. Fortunately it did snow mid week, so we had the best of both worlds...sunshine and powder! Our chalet host, Alys, was an absolute gem. Super efficient, wonderful cook and such a sweet girl...it would be worth choosing Chalet du Pre, just for her alone!

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  • Guest Review

    Victoria Macnamara 21 Dec 2013

    Stayed Dec 2013
    All that could be hoped for and expected. Good value too. 90 PC food delicious but suspect if you gave Laura a bit more scope to add her own touches it would be even better!. the team worked very hard to make the holiday as good as possible for us from the moment we arrived at Geneva. Would certainly consider booking with you again although this chalet is particularly nice and I am not sure you have similar ones elsewhere. Please pass our thanks to all the team
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  • Guest Review

    Charlie Macnamara 21 Dec 2013

    Stayed Dec 2013
    Great location. Lovely food. Excellent staff (Laura and Joe in particular) who were always around to help out and have a chat.
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  • We had fun in Meribel

    Sarah Marsh 21 Dec 2013

    Stayed Dec 2013

    Thank you to Gareth and Josh for looking after us this week. The location of the chalet is as it says on the website, ski in/ski out and well located with a 10 minute walk into the centre of Meribel. Our hosts couldn't have been more helpful. The standard of food has been excellent. The current photos on the website do not do the Chalet justice as it is far bigger and better than described. We have had a great time, thanks VIP

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  • Outstanding service

    John Porter 21 Dec 2013

    Stayed Dec 2013
    So I switched to VIP having done about ten years straight twice a year with Scott Dunn. I decided to look around partly due to a shocker last year and partly due to their lack of institutional memory - every time you book you are a new client which eventually becomes very boring. I found VIP on the internet frankly was surprised by how low cost it was compared to other operators so went into this vacation with pretty low expectations. I have to say I was pretty blown away by the service level the like of which I haven't often seen anywhere in the world and which in terms of the willingness of staff to go the extra mile and apparently care I would put with a straight face at Mandarin Hong Kong levels - ie the very best. Maybe all the more surprising - or maybe it shouldn't be and am saying more about me - that the staff are so young however there seems to be a cultural discipline and level of commitment which is exemplary - and which doesn't seem to be so much the case at competitor firms. Especially would like to mention our absolutely terrific chalet hostess Hannah for whom nothing seemed to be too much trouble and who made the whole stay effortless. And also Tyla who really was one in a million, my children loved her - and describing her as a nanny would in no way do her justice. All the staff we came across at VIP were great but these two were total standouts and should make any service business anywhere in the world very proud. So without a doubt I am a convert - I will definitely book my next ski holiday through VIP if I am able - and I would rate the service offered genuinely at a level above Scott Dunn and coming in around 50 cents on the dollar by comparison in terms of price. If there is one constructive criticism I would make it would be at the point of sale. Booking was quite niggly and iterative and was still ongoing half way into the holiday where I was still squaring off the booking costs presented with another invoice having had half a dozen stabs at it long the way. Also the offers are quite confusing as a customer - for example I only found out about the existence of a platinum service from the chalet staff half way through the holiday - and when I looked further it was buried on the website. I would have taken this without a doubt as it was the direction I was trying to achieve with all the add-ons. Maybe it is a marketing strategy to hook new customers with a very low entry price and then to sell up - however I for one would have been very happy to have taken this service - and I think the company brand and offering is much better than this approach would apply - and I would urge and welcome salespeople at booking to suggest more offers and one stop packages and not be shy you are selling a great product !! However, this stuff is all marginal - had a fantastic time, this is a fantastic company, they are amongst the very best at what they do and I would not hesitate to strongly recommend VIP to anyone.
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  • Andrews feedback

    Nick Andrews 21 Dec 2013

    Stayed Dec 2013
    V good. Snow not good enough for Morel lift but team coped well with shuttle lifts. Staff friendly and efficient.
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  • Guest Review

    Stan Finch 21 Dec 2013

    Stayed Dec 2013
    Great service from really friendly people. The food was amazing and the morning drinks are a life saver after a night out. Thanks very much for the great holiday.
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  • Guest Review

    Gill Finch 21 Dec 2013

    Stayed Dec 2013
    Great morning cuppa, lovely cheery, friendly faces, yummy afternoon teas & delicious evening meals. Thanks for a great week - nice & relaxing! Perfect home from home holiday!
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