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We had an excellent stay in Verbier at chalet mount fort. The service we received from the VIP team was excellent. No request was ever too much trouble, the team were very helpful and couldn't do enough for us to make our stay an enjoyable and memorable experience. Fleur's cooking was fantastic, the homemade baking she made for our afternoon tea was delicious, Rob's knowledge of the ski area and terrain was very good, he is a very skilled guide, taking us on a variety of slopes and different terrain around verbier. Will, our resort manager answered all of our questions and ensured that our stay in verbier was hassle free. All in all an excellent team!
Overall very enjoyable week. Chalet is comfortable and well appointed. Our hosts were friendly and keen to please and did a great job on Xmas dinner and the evening meals. I did get the sense that being early in the season some things were still being perfected. E.g the driver pick up service wasn't well explained and seemed to have people waiting for quite a while. Also in the chalet we ran out of milk for afternoon tea and eggs for one breakfast before each was found at neighbouring chalets. Just a few areas where a bit more attention to detail would have made a good holiday outstanding. A bit more being offered than needing to be asked for. Suggestions: Provide a handful of restaurant recommendations with a synopsis for each. Piste maps given with ski passes. Make pick up service clearer and/or longer/more extensive. As a whole though a very enjoyable week. I couldn't fault the food quality, in fact the desserts were possibly over flamboyant for a chalet, I would have settled for crumble with custard. The hosts were clearly focused on getting the dishes spot on. Hot tub was awesome after a hard day's ski and everyone on VIP staff was friendly and chatty. I would do VIP again but might wait for mid-late season rather than the first few weeks of the season.
totally brilliant. Poi-Yuit is the most brilliant and confident cook. She coped with 2 birthdays and 4 children. And she was by herself for the whole time. How she did all the cooking and changed towels and cleaned the chalet is incredible. We have had a brilliant holiday which was a celebration of my husbands 70th birthday. The grand children didn't even mind going to ski school! Fabulous !!
We have had the most fabulous week largely due to our great service from VIP from bringing the skis up from the hire shop, through wonderful food, great Christmas dinner, legendary birthday cakes and a helpful and efficient chalet host. Pui-yee has been wonderful and is superb at her job, she listens and delivers great food and service. The chalet was spotless through out and we really really don't want to go home! Thank you VIP. We'll be back! Josie