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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic!

    C B 01 Jan 2014

    Stayed Dec 2013
    We are a family of 7 and we stayed in the Chalet Kaila for a week before Christmas. We were the first people in this beautiful chalet and it really was spectacular. The bedrooms were perfectly big enough, the bathrooms were spotless and gave us all the hot water we needed. The views were magnificent and the hot tub experience is not to be missed. Our host Tom cooked us incredible 3 course meals every night, not to mention the delicious cakes. He became part of the family by the end, we would have liked to take him home with us! I also have to mention Phil, our guardian angel. He appeared whenever we needed him and has to be one of the most helpful, happiest people we have ever met. All the VIP staff that we met must have been very carefully selected as they were such a friendly bunch. We will definitely be returning with VIP.
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  • Xmas 2013, Les Gets

    Liz Falk 31 Dec 2013

    Stayed Dec 2013

    In searching for the ideal place for a large family group to get together for Xmas, I don't think we could have found a more perfect place. Altitude Lodge was extremely comfortable and spacious,in a perfect location - ski in/out on the edge of the piste but also close to the telecabine, making it easy for non-skiers to get into the centre of Les Gets. The staff were fantastic - friendly and good company,and happy to oblige whenever possible.

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  • Outstanding Holiday!

    Betsy Flynn 31 Dec 2013

    Stayed Dec 2013

    We had the most amazing week staying in Morzine. The location of this chalet was fantastic, when there was enough snow we could ski straight to the chalet! The hosts were great, always there to help and made amazing food :) Overall our stay with VIP was relaxing, luxurious and we can not wait to come back!

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  • Fantastic Holiday

    Fiona Shearer 31 Dec 2013

    Stayed Dec 2013

    What a great holiday we have just had. The chalet was extremely comfortable with everything we needed, and so close to the slopes. Beth and Seb were fantastic hosts - the food was superb. The skiing was great once the snow arrived. It was the little extras that made it for us - like having our luggage delivered to our rooms, and the skis from ski hire delivered to the chalet. We will be booking again for next season with VIP Ski

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  • Fantastic holiday

    Jill Meara 30 Dec 2013

    Stayed Dec 2013
    We had a wonderful time. The chalet was as good as we had hoped and the chalet hosts were so relaxed and friendly that we got into the holiday mood straight away, despite a very delayed arrival. The service did have a few idiosyncrasies, but nothing to spoil the fun. What I liked best was the lighting in the chalet....for once a French property that was light enough for me to see to read after a day in the sun. The bathrooms were also very well appointed and clean a a new pin. The ski-room was the best that I have ever encountered. Well done ViP.
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  • Saved by VIP

    Ken Inwood 30 Dec 2013

    Stayed Dec 2013
    Christmas 2013 will not be remembered for the excellent conditions on the piste! However, the VIP attention to detail and wonderful hospitality made up for the lack of snow and inclement weather. Club Chateau is in a superb location with excellent facilities and great staff. A wonderful place to spend Christmas. Thank you
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  • Fabulous chalet and great staff - facilities were good and location excellent

    Linda Jackson 30 Dec 2013

    Stayed Dec 2013

    The resort and chalet is superb, the staff on site were at really helpful esp Bex ! Good location and fabulous ski resort - only criticism would be the communication from UK side post booking - errors on flight names and lack of follow up with queries regarding family ski passes and transfer details . Problem with room allocation caused some issues with other guests but it was sorted out - Andy very diplomatic,  Christa on site fully informed - shame as the team on site were so good but the bookings team were poor.

    Apologies Linda, we had a bug on the website and your photo's didn't save! Sorry.

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  • Guest Review

    Philippa Shedd 30 Dec 2013

    Stayed Dec 2013

    Excellent location and lovely chalet, but terrible internet if any. Jake and Susan are really great hosts and went above and beyond looking after grandma who doesn't ski. They were anxious to make us feel welcome and succeeded. The food was very good although the timing will improve over the next few weeks!

    VIP SKI. 6 Jan 2014.
    We can confirm that the troubling issues with intermittent wifi speed, DVD and 5.1 surround sound were all resolved yesterday. We are sorry for these early teething issues on the new chalet which should not have occurred.

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  • A very Merry Christmas

    Elizabeth Jenkin 30 Dec 2013

    Stayed Dec 2013

    Jo was a brilliant, calm, experienced chalet host who did everything with a smile on her face but take note VIP, she should have had an extra pair of hands on Xmas day because it is a lot of work for 1 person. Childcare was good. Chalet was lovely and spacious for the 4 adults and 3 children but may be a little cramped for 9 adults....Drivers were excellent.Punctual and always smiling. A visit from Santa and carol singers was a lovely touch. All in all a very enjoyable Christmassy week. We will use VIP again.

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  • Christmas skiing

    Penny Shaw 30 Dec 2013

    Stayed Dec 2013

    Really enjoyed our trip. Only changes would be for more privacy as the cooking is right on top of you. Perhaps the chef next door could help?

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