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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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We sadly are ending our ski vacation at the Nebraska Lodge tomorrow. This has been a fantastic trip for two families who have never traveled together in the past. The chalet is well laid out with cinema room, spa, and lounge all on separate floors creating plenty of space for everyone to commune or have as much privacy as required. The unit -one of three in the building is also south facing so the sun is shining on the balconies all day. The space is homey and comfortable. We have enjoyed the fireplace and the endless supply of firewood provided. Also a bonus is the "drink as much wine as you want with dinner" policy. The wine is good quality and poured freely. But of course the real advantage of having booked our trip through VIP travel is the extraordinary team of people. Our trip did not start well when we were told at the airport that two of the party were not eligible for Swiss visas because their passports were expiring within three months of travel. The airlines were totally unhelpful but the vip representative arranged an alternate flight into France with a private coach upon landing. This changed a nonstarter into a calm pleasant alternative. An amazing save by the VIP team. We also loved our chalet host, Ben, who managed to cook all of our meals and serve them with charm and enthusiasm without ever interfering with our party dynamics. The food was tasty and serve desperately to the younger ones allowing the adults to enjoy some great quality time together and the kids more time to play and watch movies. One day we came back to the chalet after skiing to find Rob, the manager ,in the kitchen. He explained that the fan in the oven had gone out. He and his assistant took the oven out of the chalet and replaced it with a new one in time for Ben to still get our dinner ready for 8:00. We were amazed. We felt that the vip team took exceptional care of us and responded to problems quickly which kept the vacation going smoothly at times when we could have experienced real problems. Would we recommend vip skiing to others? Absolutely and we hope to be back again next year.
Stayed in Chalet 1 for a long weekend. Everything was great about the chalet; in a great location made better by Ben and the team who cooked great food and would do anything to help.
Ben, Russ and Sam, thank you for looking after us and making our stay in Val so awesome. Food of Michelin standard and nothing was too much trouble. I can't recommend this chalet team enough. Top class! Thank you
Had a fantastic experience with VIP Ski in St Anton. From the moment we stepped off the flight, the service has been first rate. Everything was perfectly organised and nothing was too much trouble. Little touches like the free shuttle service to the lifts really made the difference to our holiday. The chalet/hotel was the perfect mix of hotel facilities with a chalet service. The food was excellent quality and great choice each night, and the wine was equally great, and plentiful! There was just one evening when myself and one other had chicken and were both a little ill the following day. The staff and and the service they provide makes the VIP Ski experience what it is. The girls serving us in the restaurant were friendly, personable and relaxed and the Boys driving the mini-vans were knowledgable and equally easy to chat to, although we didn't come into contact with them as much. We would definitely recommend VIP and St Anton, and we're already considering where to go next year. I'd sum it up by saying it was well organised, great facilities and personable service. As a resort St Anton was ideal for us with a good mix of bars, and a good quality ski rental shop. The ski pistes were great with a good selection for intermediate and advanced skiers, we also signed up to a day of off-piste skiing with a guide which was expensive but a great experience.
Fantastic holiday. Really well looked after by Ben and his team. Food was delicious and the chalet was always immaculate. 10/10 service!