Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Overall a great week but the first impression was disappointing. When I had exited customs the first VIP representative at the airport welcomed us but sent us in the direction of the Mark Warner coaches!!!!! I was not the only person in the chalet who had the same problem. The transfer was not up to standard. The rep Vitally did not introduce himself on the coach, welcome everybody and in fact he did not open his mouth the whole 3 hours to the resort. I expected to be able to buy my ski pass on the coach but this was never offered. Once we arrived at the chalet everything changed. The staff have been amazing and nothing was too much trouble for them. The food was better than good overall. The room was well appointed but a little small. The reception area was very comfortable. The only real issue we have is with Fay who is meant to be in charge of this chalet but we have not seen her the whole time we were here. We should have been advised when she was due to be here. In reality she never turned up anyway. She has relied upon her staff in the chalet too much. Luckily for her the staff were fantastic but she should have shown her face.
Had an absolutely amazing week..Eliza has been fantastic and the food has also been amazing. We have been thoroughly looked after all week and this has only been made better by the fantastic weather we have had. Will definitely look to come back next year :)
This was a last minute holiday choice, and one that we've been entirely satisfied with - our host was Eliza, and she has been nothing short of fantastic! The food & hospitality was exceptional, & the week was capped off by some glorious blue skies as well as fresh snow - thanks to everyone, including the concierge guys who were very helpful regardless of the inane question or request!?! We will definitely return
Really couldn't have asked for more from our family skiing holiday. The mountains in La Plagne are spectacular. Big views and great runs. The skiing conditions also couldn't have been better - we were lucky enough to have both sun and lots of fresh powder. We hadn't been to the French Alps for several years, and we're really impressed with how friendly and charming the service in all the bars and restaurants has been, without exception. VIP are very well organised and cheerful. All the little touches confirm why you would chose them for a ski holiday. Jo, our chalet host has been great. Very cheerful and a really welcoming host. Not only has she provided delicious food, but also has pampered us all week. Thank you Jo and thank you Tina, Chris and VIP. A lovely and memorable break. As this form doesn't have an obvious place for recommendations, I will add one now. Not being permitted to take a ski boot bag as well as hold baggage wasn't expected or welcome on a ski holiday. A trade-off between clothes and boots was more difficult for some of our party than others!
We had as a usual a great time. The snow conditions were superb which went to contribute to a wonderful week. The aspen suite (Hawthorne) was very pleasant and really relaxing after being on the slopes all day. Nick was brilliant. He could'nt have done more to make the week special. Being so friendly, but always respecting and judging our needs, entering into our particular sense of humour and banter making us feel really at home. We have been coming ski-ing with VIP for 8yrs, never a bad experience. Please bring back Bathrobes. So nice to come back,put on robe and have tea!!! Many thanks. Ever thought of Italian Alps? Xxxx
This is our eighth holiday with VIP and this matched the quality we have come to expect. We have stayed in the Bellevarde Lodge chalet once before and it was as good as we remembered. The chalet hosts were particularly good this year - quietly efficient, easy going, mature and great cooks. We felt very well looked after which added to the relaxation of the holiday. Thanks VIP - we'll be back!