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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Childcare was absolutely spot on...

    Nikki S 15 Apr 2014

    Stayed Jan 2014

    I just wanted to let you know how delighted we were with the care that Ally and Tasha provided for our boys. Our whole holiday was excellent but the childcare was absolutely spot on.
    Ally was brilliant with Hugh and Thomas - the two four year olds. She not only got them to their ski lesson on time with minimal fuss and stress every day but she also stayed with them and gave them some extra moral support which they definitely both appreciated. She also took lots of photos and videos which were great for us to see each evening. Ally's approach (firm but with lots of fun and love) was exactly what was needed with our two and I know the boys genuinely had a great time with her and more importantly trusted her to look after them.
    Tasha was equally fantastic with the little ones, Rory and Robert. The fact that we were able to leave them with no tears every morning was amazing and a real reflection of the rapport she built very quickly. She was incredibly patient (I think she must know all of the books we brought out word for word after numerous repetitions), kind and fun. The boys managed to have really good naps every day and we really appreciated that she managed to keep them to their normal routines, as well as happy and entertained. She has also managed to teach Rory some animal sounds - something I have been trying and failing to do for ages!
    Hugh had a lovely birthday - the girls made it feel very special for him, as did all the VIP staff (Emma and Rosie in particular) who were made aware that it was his special day. We also really appreciated the girls' flexibility and willingness to go the extra mile. We always tried to get back a little before handover time but we never felt that they were in a rush to leave, which was lovely as it meant we could get to know them a little better as well as hearing about the boys' days. I had been told by friends before we travelled that we would be impressed by VIP and we certainly were. We plan to book again for 2015!
    Thanks very much

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  • Guest Review

    Ruth Fielding 15 Apr 2014

    Stayed Mar 2014
    We really enjoyed our week in St Anton and we liked the hotel. We thought it was a shame there was no proper outside space to sit in the sun with other guests. The hot tub was a bit underwhelming and was often not topped up with water so that the jets were squirting above the water. There was also another big group at the hotel who weren't very socialable so it was a shame they didn't really fit in with everyone else who got on well. Everything else was excellent. We loved the quiz night. The food was good. I think we'll go back.
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  • Hotel Montjola 6th April

    Nigel Muir 14 Apr 2014

    Stayed Apr 2014
    Another great week in St Anton at the Montjola. Staff all great, really friendly. Skiing good too, especially for April.
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  • fantastic holiday

    anne lowry 14 Apr 2014

    Stayed Apr 2014

    Just got back from a fantastic sking holiday with VIP. The whole experience was made effortless because of the superb organisation and great levels of service from everyone involved. We Stayed in Marie Fleur which was an extremely nice challet. Malcolm and Helen our hosts, went out of their way to attend to all our needs and despite fussy dietry requirements, made sure everyone was catered for. The food was great. The Afternoon tea cakes exceptional - thank you Helen. But most importantly they were just lovely people to be around. Malcolm was in the boot room every morning to assist us getting ourselves and children out - even helping us to get our boots on, which made everything so much easier in the rush to get out to ski lessons all at the same time. The drivers defineitly need a mention, as they were always friendly and went out of their way to help with carrying skis etc which at the end of the day is really appreciated. We were sharing a challet with two other families which worked out much better than we could have hoped for. We had a relaxed time, as everyone got on well, which was a real bonus. Our two boys 9 and 12 years old had a wonderful first ski holiday and felt really sad last night that it was all over. THANK YOU we would definetly recommend VIP.

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  • Not a VIP chalet but an apartment!

    B Ferguson 13 Apr 2014

    Stayed Apr 2014
    We arrive to find that we could not access Alaska (no one had asked me what time I would arrive) fortunately the hostess from next door came out and let us in, eventually. You could not call room 4 a double even though it has a 4.6" bed in it as there is only 12" each side of the bed. There is no privacy in the toilet as your partner can see through the glazed door. The south facing balconies have no chairs on them and if this apartment were full they could not accommodate everyone. I have over the years stayed in other chalets of VIP's but this one was not up to standard and a little disappointing. I know it's the end of the season and everyone is getting a little jaded but I would suggest it is at these times that management should up their game, the in house staff tried their best and we did enjoy our holiday but I really felt these points should be addressed.
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  • Morzine fun

    Ben Chapman 13 Apr 2014

    Stayed Jan 0001
    It was a great holiday for everyone . Both Lucy and Charlotte were extremely good ! The food was also very good such as fish fingers and pasta bake. Another thing being arrival times , I couldn't put it better than this they were always here on time. Fun was added to the holiday by helping the girls cook the dishes and serve them . Overall the holiday was great , see you next year ? Ben Ewan chapman aged 11
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  • Douglas, Nicola and Mia

    Douglas Briggs 13 Apr 2014

    Stayed Apr 2014
    Lovely experience - would recommend to anyone especially families.
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  • Great family break

    Tom S 13 Apr 2014

    Stayed Apr 2014

    Wonderful and relaxing family holiday in Morzine. The spring sunshine and variety of runs made this a perfect break for beginner skiers to enjoy and us to relax.

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  • Guest Review

    Nicola Hayden Hart 13 Apr 2014

    Stayed Apr 2014
    Lovely relaxing week. Looked after superbly by Laura.
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  • Excellent

    Jack Hayward 13 Apr 2014

    Stayed Apr 2014
    I had a very enjoyable holiday and our host was excellent, Laura was an amazing cook and was fun to talk to. The view from our chalet was breath taking and I took numerous photos. The general experience was lovely and Laura and the chalet have made it this way, along with the spectacular food
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