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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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I just wanted to let you know how delighted we were with the care that Ally and Tasha provided for our boys. Our whole holiday was excellent but the childcare was absolutely spot on.
Ally was brilliant with Hugh and Thomas - the two four year olds. She not only got them to their ski lesson on time with minimal fuss and stress every day but she also stayed with them and gave them some extra moral support which they definitely both appreciated. She also took lots of photos and videos which were great for us to see each evening. Ally's approach (firm but with lots of fun and love) was exactly what was needed with our two and I know the boys genuinely had a great time with her and more importantly trusted her to look after them.
Tasha was equally fantastic with the little ones, Rory and Robert. The fact that we were able to leave them with no tears every morning was amazing and a real reflection of the rapport she built very quickly. She was incredibly patient (I think she must know all of the books we brought out word for word after numerous repetitions), kind and fun. The boys managed to have really good naps every day and we really appreciated that she managed to keep them to their normal routines, as well as happy and entertained. She has also managed to teach Rory some animal sounds - something I have been trying and failing to do for ages!
Hugh had a lovely birthday - the girls made it feel very special for him, as did all the VIP staff (Emma and Rosie in particular) who were made aware that it was his special day. We also really appreciated the girls' flexibility and willingness to go the extra mile. We always tried to get back a little before handover time but we never felt that they were in a rush to leave, which was lovely as it meant we could get to know them a little better as well as hearing about the boys' days. I had been told by friends before we travelled that we would be impressed by VIP and we certainly were. We plan to book again for 2015!
Thanks very much
Just got back from a fantastic sking holiday with VIP. The whole experience was made effortless because of the superb organisation and great levels of service from everyone involved. We Stayed in Marie Fleur which was an extremely nice challet. Malcolm and Helen our hosts, went out of their way to attend to all our needs and despite fussy dietry requirements, made sure everyone was catered for. The food was great. The Afternoon tea cakes exceptional - thank you Helen. But most importantly they were just lovely people to be around. Malcolm was in the boot room every morning to assist us getting ourselves and children out - even helping us to get our boots on, which made everything so much easier in the rush to get out to ski lessons all at the same time. The drivers defineitly need a mention, as they were always friendly and went out of their way to help with carrying skis etc which at the end of the day is really appreciated. We were sharing a challet with two other families which worked out much better than we could have hoped for. We had a relaxed time, as everyone got on well, which was a real bonus. Our two boys 9 and 12 years old had a wonderful first ski holiday and felt really sad last night that it was all over. THANK YOU we would definetly recommend VIP.
Wonderful and relaxing family holiday in Morzine. The spring sunshine and variety of runs made this a perfect break for beginner skiers to enjoy and us to relax.