Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Fleur provided a first class service. All meals were cooked to perfection and served to fit in with the demands of a 10 week old baby girl! Fleur, Will and Rob worked well together to make our whole holiday very enjoyable. Most noticeable was Fleur's attention to detail in all aspects of her service to us. Thank you Fleur, Will and Rob for a memorable holiday in Verbier.
As we left the airport the Vip service kicked in and didn't stop all through the week. We were woken every morning with cups of tea delivered to our room, continued with a sumptuous breakfast, escorted to ski school by Chris. After a long day skiing our children were kept constantly entertained by our wonderful nanny or by Chris and Charles's games, then fed great food before were were served extremely high quality of food served with the freshly polished cutlery. Both Charles and Chris were clearly proud of the level of friendly but professional service offered during our stay. Having been to at least 10 different chalets over the years I haven't seen this level of service, whilst all of us enjoyed their company.
Our chalet hosts Imy and Sam were fantastic hosts often going above and beyond the call of duty to help us during our holiday. They were always friendly, conversational and attentive and were happy to make excellent restaurant recommendations for lunch. Chalet manager Seb was also on hand and happy to help along with other staff in concierge. Overall the experience was lovely, many thanks again to Imy and Sam for making the holiday so superb
This is the second time we have chosen VIP for our family holiday and greatly appreciate the delightful staff who ensure that all the details of ski hire, insurance, ski passes etc... are sorted out and waiting for us when we arrive. From the time we landed at Geneva our holiday really began. A stress free transfer, a warm welcome and a scrumptious afternoon tea awaited us at our chalet. Throughout the week we were greeted with delicious meals thoughtfully prepared by our friendly, efficient host, Annabel. How she managed to prepare fresh cakes and biscuits while conjuring up a cooked breakfast and never having any dirty bowls, remains a mystery to me. Our chalet was always clean and tidy and any inquires we had we always dealt with promptly by either Annabel or Tom. Excellent minibus service to the Prodain (cable car) with an enthusiastic Phil. We would have no hesitation in recommending VIP chalet holidays to our friends.