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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Guest Review

    Dan Watts 27 Dec 2014

    Stayed Dec 2014
    The chalet looks a,axing and is so lovely, the chalet girls were lovely and the skiing was sick, it was in an awesome location, food was unreal and the beds were well comfy Awesome holiday :)
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  • Perfect in every way!

    Aonghus Curtin 27 Dec 2014

    Stayed Dec 2014

    Everything ran like clockwork yet there was never the feeling of anything being too regimented or controlled. Our chalet hosts Cissy and Bryony were extremely welcoming, easy to get along with and attentive to our every request. Nothing was ever too much trouble and they worked tirelessly but always with a smile and time for a chat. They are both also amazing cooks and fed us to a much higher standard than we had expected. The chalet itself is stuning and the whole family enjoyed relaxing in it between our skiing trips. Stu popped in a few times to sort a thing or two, and, as with all of the VIP Ski staff we met over the week, was charming and friendly. All in all it has been a perfect trip which I don't think we will top anytime soon. Again, most of the credit for this lovely experience goes to Cissy and Bryony who got it completely right and made us all feel so comfortable and welcome. Thank you so much and merry Christmas

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  • What no snow!

    Naomi Triggol 27 Dec 2014

    Stayed Dec 2014
    Well it just goes to show that even when there is very little snow, that VIP rise to the challenge. Nothing was too much trouble and the amount of miles that the VIP team had to drive to ensure we had a good ski was much appreciated. Good food, excellent hosts getting into their stride during their first week of guests and a truly fabulous Christmas holiday - snow or no snow! Now for the even better ifs, but please be reassured that these things didn't ruin our holiday. I think their worth mentioning because we are a pretty easy going family but I can imagine others might not have been OK about some of this. Even better ifs.......... Segregate the boot room into different chalets as lost items were a bit stressful. Organise snow boot racks at entrance to save the inevitable mess. Provide soap in each bathroom. Make sure every one gets roast potatoes at Christmas dinner. Felt a bit sorry for the girls when the dishwasher wouldn't work and it wasn't great with no hot water for a day as the boiler wasn't working properly. Would have been nice if the Christmas tree had lights.
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  • Fabulous Christmas!

    Louise Cole 27 Dec 2014

    Stayed Dec 2014

    The chalet is right in the centre of town, so you just have to sling on your skis and walk a few meters to the lifts. It's clean, cosy and in excellent condition - lovely to be in. The beds are the most comfortable I've ever had, which makes a huge difference from most chalets I've been in. The bathrooms are lovely with loads of hot water. The chalet host - Tom - and his able helper - Darren - are charming, helpful and brilliant fun. Food was really good and nothing was too much trouble for them (ask them about the carol singing). You are in for a wonderful time.

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  • Guest Review

    patricia hill 24 Dec 2014

    Stayed Dec 2014

    staff lovely chalet was beautiful will come again x

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  • Tuesday night dinner

    Kirsty walker 23 Dec 2014

    Stayed Dec 2014

    Great night in our chalet and lovely dinner! Personal fave was the raspberry soufflé. Roz and Lee are great hosts with a warm and welcoming personality! Looking forward to the reminder of the week.

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  • Great hotel, just add snow!

    Wayne Moore 22 Dec 2014

    Stayed Dec 2014

    All the staff were great, hotel in excellent condition throughout, big rooms for a ski trip, food very good and excellent choice of fish or meat every dinner. The soup was especially tasty. The team dealt superbly with a couple of medical issues. The only problem was the lack of snow in St Anotn - the advice has to be wait until you arrive in the resort before you buy the ski pass in early season, there are no refunds for passes even if only a couple of runs are open. VIP bussed us to Ischal for two great days skiing but we therefore paid for passes twice, not a VIP problem but one caused but the inflexibility of the St Anton lift authorities.

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  • Outstanding service

    Andy S 22 Dec 2014

    Stayed Dec 2014

    If you are staying in this chalet during the 2014/15 season then you are in for a treat. Jo and Adam are hardworking, caring, dedicated and damn good company. Ok, so the snow wasn't great, but they more than made up for this with week of glorious food and outstanding service. We didn't make things easy with children under their feet the whole time, obsessive breakfast pancake demands and changing numbers for dinner, but they handled us as consummate professionals with humour, unrelenting patience and beaming smiles. The children adored them. My wife desperately misses them. A charming chalet with completely charming hosts. We were completely spoilt. Thank you.

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  • Another super holiday with VIP

    Tracey Lupson 22 Dec 2014

    Stayed Dec 2014

    This was our second stay at Chalet Madrisah and as expected the chalet was very homely with its lovely log fire and cosy rooms. Our hosts Will and Atheni were delightful, super cooks and very professional. It seemed that nothing was too much trouble. Oh and the skiing! A great weeks skiing despite the newspaper reports of the resort being closed ( Sunday Times, 21/12/14) we had plenty of snow and thoroughly enjoyed ourselves. Hope to holiday with VIP again very soon.

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  • Zermazing

    Michael Andrews 21 Dec 2014

    Stayed Dec 2014
    Wonderful week in Zermatt, first time with VIP and we were not disappointed. The chalet, service and attention to detail were first class and when my son suffered an injury the efforts of Leo the Resort Manager and Emmie the chalet host were oustanding in their assistance. We will be back again.
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