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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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Everything ran like clockwork yet there was never the feeling of anything being too regimented or controlled. Our chalet hosts Cissy and Bryony were extremely welcoming, easy to get along with and attentive to our every request. Nothing was ever too much trouble and they worked tirelessly but always with a smile and time for a chat. They are both also amazing cooks and fed us to a much higher standard than we had expected. The chalet itself is stuning and the whole family enjoyed relaxing in it between our skiing trips. Stu popped in a few times to sort a thing or two, and, as with all of the VIP Ski staff we met over the week, was charming and friendly. All in all it has been a perfect trip which I don't think we will top anytime soon. Again, most of the credit for this lovely experience goes to Cissy and Bryony who got it completely right and made us all feel so comfortable and welcome. Thank you so much and merry Christmas
The chalet is right in the centre of town, so you just have to sling on your skis and walk a few meters to the lifts. It's clean, cosy and in excellent condition - lovely to be in. The beds are the most comfortable I've ever had, which makes a huge difference from most chalets I've been in. The bathrooms are lovely with loads of hot water. The chalet host - Tom - and his able helper - Darren - are charming, helpful and brilliant fun. Food was really good and nothing was too much trouble for them (ask them about the carol singing). You are in for a wonderful time.
staff lovely chalet was beautiful will come again x
Great night in our chalet and lovely dinner! Personal fave was the raspberry soufflé. Roz and Lee are great hosts with a warm and welcoming personality! Looking forward to the reminder of the week.
All the staff were great, hotel in excellent condition throughout, big rooms for a ski trip, food very good and excellent choice of fish or meat every dinner. The soup was especially tasty. The team dealt superbly with a couple of medical issues. The only problem was the lack of snow in St Anotn - the advice has to be wait until you arrive in the resort before you buy the ski pass in early season, there are no refunds for passes even if only a couple of runs are open. VIP bussed us to Ischal for two great days skiing but we therefore paid for passes twice, not a VIP problem but one caused but the inflexibility of the St Anton lift authorities.
If you are staying in this chalet during the 2014/15 season then you are in for a treat. Jo and Adam are hardworking, caring, dedicated and damn good company. Ok, so the snow wasn't great, but they more than made up for this with week of glorious food and outstanding service. We didn't make things easy with children under their feet the whole time, obsessive breakfast pancake demands and changing numbers for dinner, but they handled us as consummate professionals with humour, unrelenting patience and beaming smiles. The children adored them. My wife desperately misses them. A charming chalet with completely charming hosts. We were completely spoilt. Thank you.
This was our second stay at Chalet Madrisah and as expected the chalet was very homely with its lovely log fire and cosy rooms. Our hosts Will and Atheni were delightful, super cooks and very professional. It seemed that nothing was too much trouble. Oh and the skiing! A great weeks skiing despite the newspaper reports of the resort being closed ( Sunday Times, 21/12/14) we had plenty of snow and thoroughly enjoyed ourselves. Hope to holiday with VIP again very soon.